12THTRIBE Reviews 321

Dress I bought was beautiful, but runs large. Return process is a nightmare and takes 12-16 business days. They keep pushing to get store credit while waiting. Not a fan.

Dress arrived and while it’s pretty, it is SO short. I guess it’s because their clothes aren’t targeted towards curvier girls. Went to request a return but realized it was a final sale item since there was a promotional discount. I didn’t notice this, probably because of the conversion between USD and CDN. I had actually picked this dress over another since I believed it wasn’t on sale, that way I’d be able to return it.

Customer service was ok… after pushing they did offer story credit, but after paying to ship the item back, and all their clothes will fit the same, store credit seems useless.

Disappointed since the dress is really pretty. Wish it matched the measurements on the size chart.

Recently bought a bachelorette outfit online here and it’s exactly like the picture! The quality is exceptional! I will be ordering again!

This is by far the worst company I’ve had to dealt with. I ordered one dress from them everything was fine up until this point. I decided to return it and the return process took awhile because they claimed it takes 9-16 business days or whatever to process it. They took the entire maximum of business days to process so I thought something was up. I decided to file a chargeback against them and had my credit card company deal with them. Mind you this purchase happened on 2/10/2024. So after few weeks later my credit card company got back to me with the result of the dispute and the reasoning of it is that 12thtribe claimed my dress was damaged so they were not able to refund me. Like what? Don’t you think you should tell the consumer that’s the case and not leave me hanging and only reply with a reason to my credit company. So then at this point I refiled the dispute because it’s a total scam. I then reached out to them and told me to show proof that the dress was damaged and they provided a picture stating the outside is pristine but the inside has dirt marks. Like where did dirt marks even come from?? i feel like they purposely do this as a tactical scam to consumers so they can not honor them a return. And lo and behold I start doing my own digging and there are many many other reviews stating that this is what they do. Finally after some back and forth they decided to act on good faith and agreed to refund me. I contacted my credit company and had them drop the charges and followed back with 12thtribe every other day or so to see what the status of the refund is. They kept claiming that the chargeback was not dropped so they can’t do anything. They have officially 10 business days to initiate the return after the drop. Fast forward 10 business days later and still no return. So I have no choice but to reopen this case against them. And here we are 4/25/2024 and I’m still fighting this case.

So save yourself the headache and run away if you don’t want to be the bad luck of the draw.

I ordered a skirt my first time shopping with 12thTRIBE. I had to reach out twice - due to shipping/carrier issues and they were crazy helpful!! Customer service was at a level missing in many businesses lately and they responded quickly as well! My skirt arrived and I love it. Exactly as I’d hoped - as pictured. Will definitely order from them again!

I recently purchased the Barcelona White Button Up Romper from 12th Tribe. I absolutely love it! Fits perfect and I can’t wait to wear this all summer and on my upcoming vacation.

Had a damaged order and they were so great to work with, got it sorted out very quickly and replacement on its way.

Awwwwfull!! Overpriced and lower quality. Returns’ processing is even worse. They make you wait like two months for your money and you’ll most likely have to call them and chase your money down at the two month mark.

I accidentally ordered two (instead of one) final sale necklaces, and I was wowed when their customer service team refunded me right away for the unintentional item. (Brands are usually sticklers about final sale or correcting orders once they're placed.) Their customer service team is kind, personable, fair, and very prompt in their responses. Absolutely love this brand and will be shopping with them again every chance I get!

If you care about integrity in a company, I wouldn't shop here!! Over $300 worth of items were determined to be ineligible for returns due to their "condition", even though they were barely removed from the packaging. If you want to be able to receive a refund for items that don't fit you, I would find somewhere else to shop.

The clothes are beautiful. They fit amazing and the quality is top notch. I love this store!

Highly recommend 12 tribe, as a returning customer I can tell all the products I’ve purchased are great quality and looks exactly as advertised. Their customer service is amazing, Sheela was very helpful with my exchange, I’m satisfied and definitely will buy more.

The customer service was some of the best I’ve ever had, very attentive and great style.xoxo

I bought two dresses from this company in February, 2 different sizes as I wasn't sure which size would fit me, even though I had read the sizing charts. I made sure to check their return policy which would give me 14 days to return the items if I was not satisfied. When they arrived I put one dress on and was shocked that it wasn't a dress, It fit like a top and my butt was completely exposed. I immediately repackaged the item and requested a refund for both items. I was sent the return labels and sent them off the next day. I had received all pertinent communication once it shipped, was received and what to expect next including my refund amount. I was surprised that it took 16 days to get any money back, but was more surprised when they only refunded me for one dress. I received a confirmation email that I was getting a refund for BOTH dresses and that it would take 12-16 business days to process, the amount I was getting for both as well, so was surprised that I only I got the one refund. I immediately sent an email inquiring on the other refund to which they replied the item was worn, something about a bent disk, finger prints or scratches on the silver, now considered damaged, etc. All I did was try the dress on once, nothing more. People try on clothes in dressing rooms at stores too. I put everything back the way I found it carefully. I responded with both emails for confirmations that my returns were accepted and that this was not acceptable. I have heard nothing back. I ended up looking them up at the BBB and found many complaints similar to mine. They are stealing my money and taking advantage of people by coming up with excuses to roll capital. Stay away.

Blown away with how responsive these guys team is. They were able to rearrange my order around before it even arrived in the mail so I had the right outfit. Recommend this business to all the ladies 🙌🏼

I am blown away by how responsive this team is! I was placing my first order and I was unsure if the boots were true to size. I reached out for additional sizing info and their response made me feel very confident in my decision. The boots and skirt arrived in a timely manner and I am obsessed with them quality! I will definitely be a returning customer!!

I am incredibly frustrated and disappointed with my recent experience with 12th Tribe. I was eagerly awaiting my order, only to be informed on the supposed delivery day that my package was "unable to be delivered." When I reached out to their shipping carrier, OnTrac, and 12th Tribe's customer service for an explanation, I was met with rudeness and a complete lack of assistance. Not only have they failed to resolve the issue, but they have also informed me that my package cannot be delivered until next week, leaving me without the clothing I ordered and $200 out of my pocket. This experience has been utterly unacceptable, and I would caution anyone considering a purchase from 12th Tribe to think twice before dealing with their terrible shipping carrier, unhelpful customer service team, and subpar clothing.

I placed a large nearly $900 order with 12th tribe and it never arrived. Customer service is horrible and all they are offering in the end is store credit. They refuse to refund. DO NOT BUY from 12th Tribe if you don’t want to get scammed.

I sent an email and literally got a reply with in 30 seconds this site is on it!!! Not only that but the solution was just as fast to an error that I made!

I sent an email to customer support wondering about an order I pre-ordered and Megan messaged me back within 10 mins of messaging them. She was very friendly and helpful! 10/10 recommend