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123ink Reviews 

2,536
•
TrustScore 4.5 out of 5

4.5

Office Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 395 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, wide variety, and competitive pricing, often finding exactly what they need. Many highlight the efficient and speedy next-day delivery, with orders typically arriving well-packaged. The ordering process is consistently easy, user-friendly, and supported by helpful customer service and clear communication. However, some customers noted dissatisfaction with delivery times, reporting that advertised same-day or next-day shipping promises were not always met, leading to unexpected delays. A few others also experienced issues with compatible products, like ink cartridges or batteries, sometimes not being recognized by printers or causing smudges.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide selection, good value,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders through helpful and... See more

Service

Customers had positive experiences with service, often highlighting the friendly staff and efficient support,... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

Great value. Was looking for replacement battery and was delighted and surprised to find that 123ink do so many products. The price for the item I wanted was very competitive and delivery was efficien... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,536)

376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Item supposed to be instock ready to…

Item supposed to be instock ready to ship. Decided not to buy from amazon and buy from irish site. I under stand we had a bank holiday and item was order thursday before BH. Ordered on 2 april. Now 14th april still no delivery. Spoke to agent 9th who advised would make it urgent.

14 April 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Derek, we are sorry to see a 1 star review. Unfortunately our orders were taking a bit longer to process due to the Bank Holiday and then the ongoing protests. If you can contact us to confirm your details, we will look into your order further. Many thanks.

Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. I was very impressed with the efficiency of the team and the excellent communication and updates received regarding my order! Well done, so refreshing to receive such great service. Thank you

9 April 2026
Unprompted review
Rated 1 out of 5 stars

123ink.ca deceptive recommendations

I searched there website for my HP MFP 139we, it listed 8 purchase options. I elected the Moustache brand 141a with Chip. Cartridge arrived and the chip is not compatible with this model. Buried at the end of the page they state it's not compatible. A very misleading website and very deceptive business practice compounded by website design to manipulate the end user. They don't offer refunds so needless to say, if you own a newer HP printer that has a chip I would not recommend using this brand.

So the question is if 123ink.ca is proudly Canadian owned why would an reply come from Ireland 123ink.ie. My complaint is well documented with your support people so feel free to have the refund issued. BTW your response confirms the deceptive website design.

25 March 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Ken, we’re sorry to hear you didn’t have a positive experience with your order. For the most accurate results, we recommend using the printer model search on the side of the homepage, as the main search bar returns broader matches based on keywords. If an issue occurred on our side, we'll certainly arrange a refund if that’s the customer's preference. Thank you.

Rated 5 out of 5 stars

123ink.ie great service, great prices

This was my first order with 123ink.ie. The order process was quick and easy. Delivery was next day and the savings are considerable compared with instore retail prices for Canon inks. Though, they provide ink for all other printer brands and lots more.
I will definitely use them in the future.

19 February 2026
Unprompted review
Rated 4 out of 5 stars

I ordered ink with 123

I ordered ink with 123 , there was an issue with the product . 123 customer service tried to help but the issue could not be rectified. The company replaced the product . I am most grateful for their efficiency and service, I will be ordering the product again. Excellent value for money and very good customer care experience.
Happy customer, Audrey

19 February 2026
Unprompted review

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