123-Transporter | Österreich Reviews 

Luckily I realised the're scammers.

They are the biggest scammers. During the booking process I chose the van and the highest insurance package(0 costs), they took my money, luckily only 133€ because I was booking for one day and then, after uploading my driver's licence and passport, they gave me 3 options for the deposit: 149€ non refundable, 1000€ refundable in 29days or a subscription for 24 months of 69€/month. The rental was for only one day!!! I've raised a dispute with my bank. After almost a month, they tried to get 20€ out of my accoutn with the reason of a cancellation of the payment, but being promot, my bank managed to get the 20€ back. Weirdly enough, the 132€ booking that I paid at the beginning is now open, before it was paid. Please stay away of them at any costs!!!!

Avoid at all cost! Scam business model structured to hold customer kaution money for long time >4 months, no response, only reply with invoice after 3 months and written letter, still no customer money returned. They should be prosecuted. Please avoid, rent somewhere else!

Nightmare. Deposit not payed back, no support and they are charging you 500 EUR fees for absolutely random and made up violations. They basically scammed 1k EUR from me for a 83 EUR rent.

Getting a van at reasonable loacation and reasonable price -> check
getting your deposit back -> nightmare. And it is not an unknown issue to the company but rather deliberate scenario - limited chance to contact support (claimed to work 24/7 but in reality it is a voice-bot unable to address "complicated inquiry" such as deposit back. CZ support claims it is not possible to get deposit back via mobile app (yet you are forced to download it to use the van). Mobile app keeps on tracking speed and location even after returning the van to return location...
time to get the deposit back - 10+3 bank days at minimum, plus whatever add-on given the unavailability of support...

overall - not worth the hassle....

This company is a scam! Don’t use it, you gonna get charged for everything they can, they want to get all of your money out and if not, they send you to a debt collection agency, but I’m no sheep I’m gonna sue and take legal steps and make this public.

Still waiting for my 500 euro deposit, it's been 2.5 months. No way to contact them, except their hotline that asks 3.50eur per minute (doubt they'll pick up).

Very unprofessional, and incompetent. Avoid using this company unless you want to spend everyday chasing your money. I have been trying to get my €1000 deposit back for 2 months now. No tickets, no damage. Should be a clear refund. But they simply don’t pay it back.

Too many hidden costs! Pathetic app and extremely expensive in the end.
DO NOT RENT!
They charge you 20€ if you exceed the speed limit by 10kmph for 10 seconds. The hidden penalties can go upto 300€!

Still waiting for my money
When you book and get to one of the last steps you are given two options: pay a non refundable deposit of 80EUR, so the appeal of renting a van for cheap disappears, or you pay a refundable deposit of 1.000 EUR. I picked the latter. You have to wait 28 days just to be able to send the REQUEST FOR REFUND. So you actually have to go through the steps to ask them to pay the money back that they owe you. And then you have to wait ANOTHER 28 days for the refund to be processed. I put the request in over two months ago and I am still waiting to get my money back. And of course, it's impossible to get in touch with a human. I sent multiple tickets, I am not even getting a confirmation that the ticket was created. Won't be renting anything with them again, it's not worth the money I (could have?) saved. Super disgusting business practice, stay away.

When you book and get to one of the last steps you are given two options: pay a non refundable deposit of 80EUR, so the appeal of renting a van for cheap disappears, or you pay a refundable deposit of 500EUR. I picked the latter. You have to wait 28 days just to be able to send the REQUEST FOR REFUND. So you actually have to go through the steps to ask them to pay the money back that they owe you. And then you have to wait ANOTHER 28 days for the refund to be processed. I put the request in over two months ago and I am still waiting to get my money back. And of course, it's impossible to get in touch with a human. I sent multiple tickets, I am not even getting a confirmation that the ticket was created. Won't be renting anything with them again, it's not worth the money I (could have?) saved. Super sketchy business practice, stay away.

Stay away from this company! They charge you for things during the ride that don't even exist. Most recently, they even took all the money from a man's bank account just because he smoked in the car.

Am 9. Mai 2025 habe ich über 123-transporter.at ein Fahrzeug gemietet und die laut AGB vorgesehene Rückforderung meiner 500 € Kaution fristgerecht am 8. Juni gestellt. Seitdem: Keine Rücküberweisung, keine Rückmeldung, keine Kommunikation.
Support-Tickets werden einfach kommentarlos geschlossen, telefonische Kontaktaufnahme war kostenpflichtig und ergebnislos, auf schriftliche Mahnungen reagiert niemand.

Das Verhalten des Unternehmens erfüllt aus meiner Sicht den Tatbestand der arglistigen Täuschung und stellt einen eklatanten Verstoß gegen geltendes Konsumentenrecht dar – insbesondere im Hinblick auf das KSchG (Konsumentenschutzgesetz) und die Pflicht zur Rückzahlung vertraglich gesicherter Leistungen. Ich habe daher die Arbeiterkammer eingeschaltet, um meine Ansprüche durchzusetzen.

Leider kein Einzelfall:

📌 Willkürliche Abbuchung von 250 € bei einem Kunden wegen angeblich falscher Fotodokumentation – obwohl der Standort die geforderte Perspektive physikalisch unmöglich machte.

📌 Abbuchung einer "Strafe" wegen angeblicher Geschwindigkeitsübertretung – ohne jegliche behördliche Bestätigung oder Beweise, rein intern erfunden und direkt abgezogen. Das widerspricht dem Transparenzgebot nach § 6 Abs. 3 KSchG und ist aus meiner Sicht rechtswidrig.

📌 Massenhaft dokumentierte Fälle von verzögerten oder verweigerten Kautionsrückzahlungen, automatisierten Antworten, fehlender Erreichbarkeit, intransparentem Verhalten und einem Modell, das stark an eine systematische Abo-Falle bzw. Rückhaltepraxis erinnert.

Fazit: Dieses Geschäftsmodell basiert offenbar auf dem bewussten Zurückhalten von Kautionen, der systematischen Verzögerung von Rückzahlungen und dem Ignorieren berechtigter Reklamationen. Was als "günstiger Anbieter" vermarktet wird, entpuppt sich als Risiko für jede:n Kund:in.

Ich kann nur eindringlich davor warnen, hier zu buchen.
Nie wieder 123-Transporter. Mein Vertrauen ist restlos verspielt – mein Geld hoffentlich nicht für immer verschwunden.

...

Deception, delays, legal violations – never again 123-Transporter

On May 9, 2025, I rented a vehicle via 123-transporter.at and submitted a refund request for my €500 deposit on June 8, as outlined in their terms and conditions. Since then: no refund, no response, no communication.
Support tickets are simply closed without comment, the customer service hotline is paid and completely unhelpful, and written reminders remain unanswered.

In my view, the company’s conduct constitutes fraudulent misrepresentation and is a blatant violation of consumer protection laws – particularly regarding the obligation to refund contractually secured payments under Austrian consumer protection law (KSchG). I have now contacted the Austrian Chamber of Labour (Arbeiterkammer) to help enforce my claim.

Sadly, I am not an isolated case:

📌 Another customer was charged €250 for supposedly incorrect return photos – even though taking the required angles was physically impossible due to the parking conditions.

📌 Someone else was fined for alleged speeding – with no police citation, no proof, no external confirmation. The amount was directly withdrawn from their account. This completely disregards basic transparency requirements under § 6 para. 3 of the Austrian KSchG and is, in my opinion, legally questionable.

📌 Dozens of documented cases show deliberate delays in refunding deposits, auto-replies, closed tickets, unreachable support, and what seems to be a systematic strategy of withholding customer funds.

Bottom line:
This business model appears to rely on deliberately withholding deposits, ignoring legitimate complaints, and exhausting customers’ patience and rights. What looks like an affordable rental service at first glance turns out to be a legal and financial trap.

I strongly urge anyone to stay away from this provider.
Never again 123-Transporter. My trust is completely gone – and hopefully not my money, too.

Simply terrible, rented a van for 24 hours. Price was great so i booked it without hesitation. After payment i had to pay deposit which was either 600€ which i am not paying for a van or 80€ deposit which was one time payment… after paying over 120€ for renting a stupid van i headed to unlock it. QR code wasn’t working so i had to contact support, they opened the van for me and opperators were very polite which is probably the only positive from this whole experience. After heading on the road i noticed there is a build-in system that is recognizing roadsigns and setting speed limit for you however of course it wasn’t working properly and many times it missread sign so i was driving 30km/h on 90km/h road just not to get a 400€ fine from this rubbish scammimg company. They also gave me 30€ fine for travelling to other country without permission… i did not leave my country, was just about 5km away from border. Never again renting from this company it was terrible experience, i was about to lose my nerves.

I never found the car which I had rented it for 24 hours and I sent so many tickets to them even tried to call them and never a message back . NEVER AGAIN

I’m very disappointed with the hidden fines. They charged me over €100 based solely on GPS data — without any police involvement or real traffic fine.

This kind of non-standard practice should come with a clear disclaimer before the rental begins, because no one expects this.

It honestly feels like a hidden way to make extra money off customers, not fair treatment. I had used this service multiple times and recommended it to friends, but after this experience — never again.

It is very easy to pick up the bus. BUT way does it take a minimum of 56 days before you get your deposit back. Also to reach them is either impossible or very expensive in general.
If you have patience, and you can just wait 2 months for 500€. It is fine, otherwise I would reconsider.

The whole service would be perfect if the entire business model of this company wasn’t based on charging ridiculous fees for everything. You might be thinking that the prices and the convenience of it all is a little too good to be true and it truly is. Before you book a van, read the last part of the contract where all the fines are listed and you’ll quickly find out why the vans are so cheap.

This company operates with deeply questionable and manipulative business practices.

After booking a transporter, I was informed only afterwards that a €1000 deposit was required – a critical detail hidden in the fine print and not disclosed transparently during the booking process.

What’s worse: you must actively request the return of your deposit. If you don’t, you simply won’t get your money back. There is no automatic refund. This is not just bad service – it’s a deliberate strategy.

I waited more than 9 weeks for my deposit to be returned. During that time, I received only generic automated replies, offering no real support or resolution. The company repeatedly blamed its “payment provider,” an excuse that does not justify such extensive delays.

Ultimately, the deposit was only refunded after I formally threatened legal action. That speaks volumes about how this company treats its customers.

This entire experience was unacceptable. I will never use 123-Transporter again, and I strongly advise others to stay away – this business model borders on fraud and is clearly designed to exploit customers’ trust and money.

Scammers! Be careful, they won't pay back your deposit in time.

I have made a reservation online and had to deposit 1000€
Then I cancelled my reservation because I did't need the transporter anymore.
After that they didn't pay back my deposit anymore and I'm still fighting to get it paid back.
They don't answer emails.

SCAM warning !
They make you pay the rental fee first. Only after paying do they tell you that you must either pay a €600 deposit (refunded in 21 days) or an €80 extra fee. On top of that, if you don’t buy their €15 insurance, they refuse to refund your money — so you lose at least €15 for nothing.

This is a bait-and-switch. Hidden fees appear only after payment. Very shady — avoid 123transporter