111 Reviews 

82 year old father had a fall and they won’t speak to you without a postcode. Absolute waste of time, wanted me to drive 20 miles down the road when there is an A&E 5 miles away. Total waste of money and resources

Blocked stoma, live alone and only transport my motorbike . Lass on phone polite and efficient - said I needed an out of hours go. Ponti hospital called and evevtomark me as done. This because I had no one to take me there and if I tried to ride me motorbike I would have crashed it 3 dooors away from my home due to the pain

called them about my daughter needing a prescription asap as we are away and she’s a minor so have to call 111. they hung up on me.

Forgot one of my tablets when i left for a holiday.
Great assist from Clacton on sea team.
Prescription sent immediately to the local pharmacy.
Well done team

Spoke to lady called kizzie on 2nd July on a 111 call for an ambulance at stratford and she was rudely spoken and when I asked her name she asked why I needed it. My colleague was having a suspected stroke and kizzie wasn't empathetic at all, luckily it wasn't a stroke but the ambulance took over an hour to come, This service needs reviewing. Extremely dissapointing as we pay all put taxes.

I need an emergency dental appointment as am suffering with a severely impacted and infected wisdom tooth which is resulting in probably the worse pain I’ve ever felt in my life. It’s to the extent where I now have trouble swallowing, cannot eat, or even open my mouth. I called them at 4am in desperate need and was told I was eligible for an emergency appointment and to expect a callback. 15 hours later and nothing. Absolutely disgusting service. The odd time in my life I’ve ever required help like this and they lie to you to get you off the phone and just leave you to suffer. Love to know where my national insurance money goes when basic services like this can’t be accessed when you’re in dire need.

Absolutely terrible
Useless, slow and rude people on the phone when you need help the most
Highly disappointed

Would have given zero stars if possible, complete waste of tax payers money. No service at all , called in middle of night for support due to my husband being in agony , booked callback up to 2 hours ! 6 hours later despite called to chase it up , nothing . Had to go to A&E for another 8 hours later despite wait to be diagnosed . Dreadful , wouldn’t treat an animal this way let alone a human. No duty of care .

Absolutely shocking the nhs 111 service and out of hours so called GP. 10 days not 9 days no sleep at all, the GP only ringing twice at the exact same time and a lousy voicemail and said likely fast asleep 😡No O wasn't!!!! I kept my eyes open until 4.40am waiting for the call, joints absolutely killing and decided to just lie down and close my eyes and I heard my phone vibrate once because I put my phone on silent which I always do when I try and sleep. The nhs no absolutely nothing about complex mental health!! I am completely done with everyone who work for them!! I have no respect at all for these so called healthcare professionals. I have already made a complaint to my last gp surgery due to the lack of care. They carry on ill be taking it further!!

Dorset 111 used to be really good. Now it is HOPELESS with Aggressive phone agents who forget they are speaking to ill people.
APPALLING. So sad to ruin a previously good and valued resource.

If I had followed and waited for a phone call from 111 service gp, I would have been dead, I suggest anyone ignore 111 service and goto A&E if anything to do bowels or any other pain. Even a graze I wouldn’t consider them.

Honestly the questions from triage feel like an interrogation rather than a fact find. Very repetitive. You then have to repeat it all again if you get a call back which is so difficult if you are in extreme pain and anxious.
If you have anything complex going on that doesnt agree with their tick box system you really don't get anywhere.
I also have found on the occasions I have called they are very dismissive of pain to the point of being of being rude.
Wait times for call backs are frequently very long too

Disabled and waiting since 10.00am for help with my prescription .its now 5pm Can’t get any help , just passsed of to another person who “ promises “ they will call within the hour .Awful service

they are good when you forget to order a repeat script but for anything else dont waste your time the doctors they use are not the finest examples of NHS staff they are the dregs the 111 service is one way the NHS wastes money that could be spent on nurseing staff The NHS spends more money on admin than on paitent care and 111 is a fine example of this money waisting system

lied to multiple times my friend ill in heat they were sending ambulance lied just call back to put off people ring 999 better service load of rubish

My partner is out of hospital three weeks after open heart surgery to replace a valve. His surgical team put great emphasis on how important it is for him not to fall.

Today he fell heavily, his wound immediately started to bleed, he also his his head, and slightly confused for a minute.

We immediately phoned nhs 111, they said they would send an ambulance. We waited for half an hour, then they phoned back, asked him lots of questions, and refused to send an ambulance as it wasn't serious,. His wound is still bleeding, we told them this, they didn't care, and still refused to send an ambulance, and wanted him to phone some other number instead.

We immediately phoned 999, and they said he needed an ambulance!

Dangerous, life threatening service that should be immediately discontinued,. People could die because of this awful negligent service. Useless.

I have used service twice and both times failed me telling me they will call back 8hrs by that time decided use google and it was emergency so went to A&E we were sorted. One child need emergency surgery and other could have lost their sight useless thought was being good helping A&E and they try to encourage you to use it to help A&E well should be useful and instant call back. I understand their is a lack people but needs drastically improvement could endadnger life if we waited for their call back, google was more useful

First time calling and I was 💯happy with the advice

They are good but if have a ambulance take you to .hospital that's a different story

First time using this service yesterday and I cannot thank them enough very helpful got a doctors phone appointment within 2 hours (that wouldn’t have happened if I had contacted my doctors surgery) and also spoke to a doctor very late at night when I had another concern. He actually had time to listen to me and talk things through.