10to8 Reviews 

Horrendous customer service, state they have sent you notification of changes and renewals due which are never received. Insist on further notice being required when it’s already been given to cancel, change your payment schedule and costs without notice and still expect you to pay for another full years subscription for a service you no longer use and haven’t used for several months!

Our organisation has had a major problem with 10to8, which is having a significant effect. It has been many weeks since this was first reported, and despite promises the problem hasn't been addressed. 10to8 has so many bugs beyond this: it regularly sends confusing messages to our customers, and pre-populates wrong information when trying to make or adjust appointments. We regularly have to exit 10to8 and go back in to get it to work properly. The app is simply no longer fit for purpose.

The team are always polite and professional, although response times have been noticeably sluggish in recent months.

For over a year, we have experienced repeated (albeit intermittent) issues where our SMS quotas – which we pay extra for – appear to disappear without trace, leaving us close to running out of credits. The most recent instance occurred in December 2025, when 800 SMS credits were used within a 10-day period. Despite raising this with the team and asking for clear evidence or an explanation, weeks later we are still waiting for a proper answer. We are consistently told they are very sorry, which is appreciated, but apologies without explanations are not helpful.

In addition, in December a new captcha was rushed into place without consultation or warning. We were told this was to keep our account and data secure, but the implementation has had a significant negative impact on booking form completion and, in turn, on appointments being booked. The current “matching images” captcha is extremely hostile to genuine users and we have received several customer complaints as a direct result.

There are many secure captcha alternatives that are far less prohibitive. To make matters worse, the captcha page is unbranded, has no fallback contact option, and does not align visually or tonally with either our website or scheduling system. This creates a trust barrier for genuine customers and directly damages conversion.

We fully understand and support the need for strong data security. However, if genuine customers cannot complete bookings, the system becomes commercially unviable. We have been asking for clear answers and solutions to both the SMS credit issue and the captcha implementation for weeks now, and it increasingly feels as though we are being fobbed off.

Disappointing experience overall, particularly given the otherwise polite nature of the support team.

Tired to change email details and was locked out of account. Currently on email 74 , 5th advisor and no one can help as they can’t find my account or email address which I find amazing as they have been emailing me and took Decembers payment !. After sending ID and payment details 23/12 again no response. Emailed Samantha Eady out of office reply back on the 6th but will make the corporate event !. I have asked for CSV files to access client details and be told no !.
So where do I go from here ?? Absolutely shocking customer service!!.. final nail in the coffin… ready … I can only speak to a human advisor by phone if I upgrade my package !!!.

My mum owns a small business and has used this booking site for over 8 years and has had no issues until the last few months when she was forcibly logged out. She has exchanged over 70 emails with 5 different members of staff and not a single person can explain; why it doesn’t work, how to get her logged back on or even care, one person even responded to an email telling her to ‘hang on’ so I assume there are no customer service training programmes at this ‘company’. To make matters worse after knowing that she can’t log in, they decided to take her direct debit early. Set backs like this have a detrimental affect on small businesses and you need to do a lot better and fix this.

Very bad experience and poor customer service! I would definitely NOT recommend. Waste of money. Watch out for small print and them deactivating your billing section, so that you cant unsubscribe. They also do not adhere to UK consumer regulations

Now that walk in blood testing sessions have been stopped, I have needed to book a number of blood tests via the NHS over the last year and they now use 10to8. Unfortunately, like today, all day, Ì get an error message. Sometimes it works, more often it doesn't. Once I called to book and that was a 40 minute on hold call. If this app is used for medical appointments, it needs to work every time or else it's not fit for purpose. At a time when you may well be stressed, you don't need the added stress of a booking system which doesn't work. 10to8, you need to make improvements!

I used 10to8 occasionally for my small business as a basic booking system. While it wasn’t perfect, it worked well enough when I needed it. However, I recently discovered that my account had been deactivated, and the service has rebranded as Sign In Scheduling.

What’s frustrating is that I was never notified about this change. I only found out while checking my user accounts. It seems like free accounts have been removed entirely, which is disappointing for small business owners who may not need or want to pay for more complex features.

That said, there are plenty of better alternatives out there now—many of which offer more functionality and flexibility. Still, a bit of transparency and communication would have gone a long way to avoid confusion and frustration.

This experience has left me unimpressed, and I’ll be looking elsewhere for my scheduling needs.

When you try to book a blood test online with 10to8 you are unable to enter your date of birth, the only way it can be done is go back on the calender from now to whatever year month you need which is ridiculous as this takes a lot of time. Hence I have to ring to make an appointment. This needs looking at asap.

Didn't bother to return my call of complaint. I got hundreds of 10to8 emails a week, most of them were just appointment confirmations. But 3 of them apparently were warning me of a significant change in business offering. Inc: 400 bookings a month to only 120 and pay for messaging to clients.

10to8 failed to make reasonable steps to contact me. I was only aware of the substantial deterioration of service on their side after I had been charged hundreds of dollars.

They could have made other attempts to notify me: text, phone, website public notifications (like they do other issues) about a substantial change to the business offering. The business model has turned bad after 4 years of good faith.

Des escrocs. Si la solution fonctionne en revanche, ils ne répondent à aucune demande d'arrêt de prélèvement sur CB. Obligé de changer de carte bancaire à mes fais. Une honte.
Swindlers. If the solution works, however, they don't respond to any requests to stop direct debits. I was forced to change my bank card. Shame on them.

As a small business we’ve been using 10to8 for several years on a paid annual subscription. When it works, it has been a good system but there have been many bugs and issues that take far too long to get fixed. There are huge glaring errors currently and after a month of dealing with their support staff I’ve had enough of hearing ‘the engineers are looking into it.’

The only staff member who seemed to be able to give any clarity was Corinne, who pointed me in the direction of Google inspect and the console and network tabs, which highlighted that any time a client tried to adjust the date or time setting, it would take between 12 and 15 seconds to load our calendar.

Clients will not have that kind of patience and look elsewhere or try later, it’s hard enough to market to get people to the stage of paying a deposit and booking, just to lose that booking by poorly designed or not updated software taking too long to function.

Whilst inspecting the calendar URL it also highlights they’ve setup the javascript API for Google Maps incorrectly. What does this mean? Whilst I’m no coder, I’m assuming it slows the load time. The biggest issue I have is a javascript value is not set in a standard format – basically meaning it struggles to function in Safari browser. How many people use Apple these days? 51% in the UK.

So if you choose 10to8, currently half of your users will have issues.

Was a great system but not anymore. I had been using them for a few years and the free option was so good for a micro business like mine. So I was so sad that only under 10 appointments were allowed for the free service. I signed up for a loyalty discount 50% for up to 40 appointments. I was happy with that arrangement but when this month's bill was with no discount we had a lot of exchanges to sort out the 'mistake' made, and the billing situation was rectified eventually. However I was left upset at the attitude and general lack of empathy as I was given several different views of how the billing process should be handled by 10to8. I decided to pay for the following 10 months I apparently had left to run in favour of going elsewhere. I am happy to say my scheduling software provider is Leadmonk offering all the facilities needed free and without fuss.It is a British company and recommended by Google, plus it has an app.
So in a way thanks to 10to8 for your poor service which actually forced me to look elsewhere for a better service.

They WERE great and I would have recommended them to anyone. I have just received an email saying they are reducing appointments that can be made from 100 to 10, starting in two weeks time. This is a huge change and the notice period given is obscenely short. Very unimpressed.

I have been using 10to8 for the past seven months to handle bookings to meet with me. These bookings need to be reported to a third party who set up the 10t08 account. The system has worked very well from my point of view. An automatic calendar booking is sent to my nominated calendar and I receive automatic and timely reminders of the appointments. Great system. I highly recommend 10to8.

Kerri from the support team was patient and accomodating as I created an issue for myself with my logins, which I didn't initially realise I'd created.

Despite the situation becoming one of those moments where the customer is wrong, the support staff listened and took interest, all the same.

So thank you very much.
I'm looking forward to diving into 10to8 as I explore scheduling improvements in our business.

Such an easy to use and value for money indispensable tool for our business. Highly recommended.

I used this on my website. It was very easy to set up

The system is awesome.