We recently had heavy rainfall here in Haw River NC and the whole storage u it’s were nearly underwater. I feel like they knew we were in a flood zone and the insurance they offered didn’t cover flood... See more
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They, 10 Federal, bought the rental company I was with while I was in the hospital. The previous company knew I was out sick and had been lenient on the rent til I was back to work. When 10 Federal bo... See more
Their portal is fully automated so when a problem arises, there is no one to help waiting on the phone for hours to talk to someone who never comes.
Started with a 75 dollar storage fee. They raised my rates to 208 within 12 months. HORRIBLE COMPANY. Don't move in you will have to move out. Just for reference I am a great customer. I had no issues... See more
Company details
About 10 Federal
Information provided by various external sources
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.
Contact info
North Carolina 54 2390, 27253, Graham, United States
- 10federalstorage.com
1.5
Bad
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Nice fast I like the spot
27 March 2022
Reply from 10 Federal
Hi Demarco,
Thank you for your 5-Star review! We appreciate your feedback.
-10 Federal Storage Management
Pretty good experience overall
Pretty good experience. Only trouble I had was with the touch screen. The curser was off about an inch. I had to do a lot of retyping in order to hit the right keys adding a good 15/20 minutes to my set up time.
24 March 2022
Reply from 10 Federal
Hi Mike,
Thank you for sharing this with us. We are currently repairing our kiosk and should have it back to normal sooner than later.
We will reach out to you for further details and assistance.
Thank you for your continued business.
- 10 Federal Management
Moving cross country is always very…
Moving cross country is always very stressful but 10 Federal made the storage process so easy. Hi did it all on line showed up and everything was exactly as they said. Thank you.
24 March 2022
Reply from 10 Federal
Hi Miriam,
Thank you so much for your 5-star review! We're glad we could help take away some of the stress from such a big move, and appreciate you taking the time to leave your feedback.
- 10 Federal Management
My code didn't work
My code didn't work. Was stuck with my moving truck and helpers. No call back. Had to pay moving truck for another day, because customer service wasn't available till the next day. Also had to pay for storage one additional day because I couldn't access it the day I moved.
20 March 2022
Reply from 10 Federal
Snezana,
We are sorry to hear about your move in experience at our facility. We will be looking into this as well as reaching out to you to make things right. Thank you for your business!
-Management
Future of Storage
Great service, easy process definately the future of no contact storage.
20 March 2022
Reply from 10 Federal
Thank you for your 5-Star review! We appreciate hearing from our customers.
Please do not hesitate to reach out for anything further you may need.
-10 Federal Storage Management
Impossible to get Military Discount
Rented this unit because they advertise a military discount, but when you complete the process it doesn't give you the discount.
15 March 2022
Reply from 10 Federal
CJ,
Thank you for taking the time to leave feedback. Renting through our website as well as the onsite kiosk has an option to identify your military status when creating an account. We will be reaching out asap to get this corrected for you. Please do not hesitate to reach out with any future concerns, and thank you for your business!
-Management
Reply from 10 Federal
Daron,
Thank you for your 5-star review! We appreciate your positive feedback on our services. Happy storing!
-Management
I reserved my unit remotely…
I reserved my unit remotely anticipating putting item in the unit when I came into town on the weekend. When I arrived at the site, there were three other customers waiting. The keypad wasn’t working and the kiosk was unresponsive. On of the waiters said he had been trying to get in for three days. This is an unacceptable service level. I have cancelled my rental and won’t be back.
14 March 2022
Reply from 10 Federal
Michael, we are sorry to hear about your experience. There was an outage in the area and that is what prevented the gate and the kiosk from operating as designed. If you would like to contact our customer support team, we'd like to speak to you about how we can make this right for you.
Thank you,
-10 Federal Management-
My 10Federal experience
Although this was a new experience where the facility is unmanned, I was still able to get what I needed. The live reps over the phone were awesome at getting the job done and being sure I had what I needed. The were polite and patient. And when I encountered a problem with the unit they stayed on the line until resolved. Sure better experience from the last place I had. I’d recommend 10 Federal to anyone any day.
Thanks 10Federal.
13 March 2022
Reply from 10 Federal
Hi LaKesha,
Thank you for taking the time to leave your feedback! We love hearing from our customers, and we REALLY love hearing that you had a great experience!
- 10 Federal Management
Called around
Called around. Found best rate here. Handled everything online. Self service was confident fast and solved my storage issues immediately. Found uphill entrance after circling around several times.
12 March 2022
Reply from 10 Federal
Shawna,
Thank you for your 5-star review! We are happy to hear about your experience with our experience with our services. Happy storing!
-Management
Everything was good just phone…
Everything was good just phone reception was bad need better phone system
7 March 2022
Reply from 10 Federal
Ricardo,
Thank you for your 5-star review! We appreciate you taking the time to give us feedback.
We look forward to your continued business.
10 Federal Management
Easy process
Easy process. Online process has some bugs as it relates to not having vehicle storage. Will not let you complete online check in without filling out the for on vehicle make model year and vin. I just put in bogus information of multiple 1’s and it accepted it and let me complete application and move in.
5 March 2022
Reply from 10 Federal
Robert,
Thank you for your 5-star review! We appreciate your feedback on our website and will be reaching out to you soon in regards to this issue. Happy Storing!
-Management
Reply from 10 Federal
Shirl,
Thank you for your feedback and 4-star review! We are happy to hear about your experience with us. Happy storing!
-Management
Excellent facility
Excellent service, great rates and fantastic facility! I have no worries about leaving my belongings in Admiral’s care.
3 March 2022
Reply from 10 Federal
Hi Diane
Thank you for your 5-Star review! We're happy to hear your experience has been so great.
Please do not hesitate to reach out should you need anything moving forward.
-Management
Got a 30 day notice to get RV out since…
Got a 30 day notice to get RV out since they decided to build storage units on RV sites. Now several renters are scrambling because of the short notice. Bad business practice.
I forget to mention how our RV's paint was ruined when 10Federal decided to paint the storage units and put plastic over the RV with painter's tape, which didn't fully come off and when it did, left glue marks and striped the decals. We were never notified that they were going to do this - just came by and saw the RV covered - no explanation.
2 March 2022
Unprompted review
Reply from 10 Federal
Hello Carol,
Thank you for your review. We are aware and apologize for the inconvenience this may cause, but we are required by your lease agreement to give a 30 day notice. We are still available for your storage needs if that need arises. Thank you for your business.
Management
Was quick and easy!
2 March 2022
Reply from 10 Federal
Hi Darryl,
Thank you for your 5-Star review! We're happy to hear your experience has been so great.
Please do not hesitate to reach out should you need anything moving forward.
-Management
Clean facility with drive up access.
1 March 2022
Reply from 10 Federal
Hello Kenneth,
Thank you for your 5-Star review! We're happy to hear your experience has been so great.
Please do not hesitate to reach out should you need anything moving forward.
-Management
Everything went smoothly except my gate…
Everything went smoothly except my gate code would not work. Went in and out three different times and had to call your customer service every time.
27 February 2022
Reply from 10 Federal
Bruce,
Thank you for your 4-star review. We will look into the trouble that you had with your gate code. Please don't hesitate to contact us in the future if you need assistance.
Thank you,
10 Federal Management
Reserved a 10 x 10 unit
Reserved a 10 x 10 unit. Went to fill said unit and found someone else's stuff in the unit. They gave me a 5 x 10 that won't hold everything I need to store. The code to open the gate didn't work properly so I was stuck in the lot in a moving truck for over an hour. Yeah, not happy and not happening.
25 February 2022
Reply from 10 Federal
Hi Mary,
Thank you for taking the time to leave your feedback. I apologize for the inconvenience in finding the unit you'd rented full of someone else's belongings. In reviewing the account and the notes our agent left, I see they were able to assist you with your move out and a refund.
If you are still in need of storage, our sister property at 1804 E Park Ave has lots of units available at competitive rates, in a wide mix of unit sizes, and they're currently offering a promotion of your first full month of rent free! Please reach out to our customer support division with further questions.
- 10 Federal Management
Very helpful and patience
23 February 2022
Reply from 10 Federal
Hi Georgia,
Thanks for the 5-Star review!
- 10 Federal Management
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