I needed support with my email and after 2-days of phoning and two emails to the support group I eventually came right with Nathan. Dropped calls, 20-minute holding on calls - just pathetic. When I ev... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
You did not assist in solving the problem. I did what you stated, you closed the ticket, and the problem still exists. We are still getting spam email from our own hosting domain. I tried counting... See more
Company replied
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... See more
Company replied
I had a horrible experience yesterday in terms of holding on to speak to a support agent for 15 minutes and then being cut off. I was furious and sent an e-mail. At 17h50 last night I got a call from... See more
Company replied
Company details
Written by the company
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contact info
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, South Africa
- +27212001200
- support@1-grid.com
- 1-grid.com
3.5
Average
1K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received a prompt response to my…
I received a prompt response to my query, which was particularly impressive given the festive season.
1 January 2026
Unprompted review
Reply from 1-grid
Hi Steve,
Thank you so much for your kind words!
We’re very happy to hear that you had an excellent experience with 1-grid.
We aim to provide excellent service and to hear we’ve got it right excites us.
Your feedback has been shared with the support team.
If you ever need support, we’re just a message away!
Kind regards,
The 1-grid Team
Continual email issues
Continual email issues. Email was down on Thursday the 11th of December. That was sorted late that day. Now the 15th of December we have the and we have the same issue again. This is now the 8th time this year we have had the same issue. Why is this not sorted permanently. Why does it take an average 2 days to solve the issue only to have it reoccur. This is not the leading platform to build, manage and scale your online business. Will be changing service providers in the next week. Stay away
15 December 2025
Unprompted review
Reply from 1-grid
Hi Consumer,
We’re unable to locate your details in our system. If you could provide us with a Customer ID or support request ticket number, then we can arrange for a member of our support team to reach out to you directly.
Kind regards,
The 1-grid Team
Quick and easy service
28 November 2025
Unprompted review
Reply from 1-grid
Hi Michelle,
Thank you so much for your kind words!
We’re very happy to hear that you had an excellent experience with 1-grid.
We aim to provide excellent service and to hear we’ve got it right excites us.
Your feedback has been shared with the support team.
If you ever need support, we’re just a message away!
Kind regards,
The 1-grid Team
I can't believe my company web site has now been down…
My company web site has now been down for 6 days. The ticket was raised when we were alerted earlier this week and so far - NOTHING. Quite unbelieveable.
24 November 2025
Unprompted review
Reply from 1-grid
Hi Harry,
We’re sorry to hear that your issue has still not been resolved.
Thank you for reaching out.
We’ve arranged for a member of our support team to reach out to you shortly.
Kind regards,
The 1-grid Team
I dont recommend 1-grid
I registered domains with this company for about a year. I now want to send my domains away because of their poor communication through their support. They would like long to answer and they they do, its just doesnt even help. I dont recommend it at all, its not once, but couple of times.
10 November 2025
Unprompted review
Reply from 1-grid
Hi Tlhanyane,
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to learn and improve.
Kind regards,
The 1-grid Team
3 DAYS to get a hosted server hardware issue sorted
3 DAYS to get a hosted server running. 1-Grid tech person admitted it was a hardware fault and finally moved our VM to another cluster.
It cost our business dearly. Stay away from 1-Grid if you need reliable hosting.
17 November 2025
Unprompted review
Reply from 1-grid
Hi Colin,
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to learn and improve.
Kind regards,
The 1-grid Team
1 Grid Support Agent - Viwe Mdangayi
I had a horrible experience yesterday in terms of holding on to speak to a support agent for 15 minutes and then being cut off. I was furious and sent an e-mail. At 17h50 last night I got a call from a 1-Grid support agent Viwe Mdangayi, who has restored my faith in EXCEPTIONAL CUSTOMER SERVICE. I Salute Viwe for his professional, extremely competent manner and product knowledge. The fact that he called me, as promised and on-time this morning to follow up just confirms everything above.
19 November 2025
Unprompted review
Reply from 1-grid
Hi Melinda,
Thank you so much for your kind words!
We’re very happy to hear that you had an excellent experience with 1-grid.
We aim to provide excellent service and to hear we’ve got it right excites us.
Your feedback has been shared with Viwe and the support team.
If you ever need support, we’re just a message away!
Kind regards,
The 1-grid Team
Broken switchboard, Zero support, Still trading?
One of my sites has been off for two weeks with no joy from support. Multiple tickets, numerous queries, zero feedback. Switchboard hasnt been functioning for days now and you cannot even get through to the cancellations department. I am at this stage not even sure anymore that these guys are in business. If they are, they really shouldnt be.
27 October 2025
Unprompted review
Reply from 1-grid
Hi Trevor,
We’re really sorry to hear about your experience and thank you for sharing your concerns with us.
We've reviewed your request for cancellation and arranged for a senior member of our support team to reach out to you directly.
Kind regards,
The 1-grid Team
when i log tickets they respond well…
when i log tickets they respond well and in time ,they solve the problems in first attempt and they guide you well to apply solutions so far so good am happy with their service 1Grid is a company that knows how to treat their clients, keep it up guys
13 October 2025
Unprompted review
Reply from 1-grid
Hi Khathutshelo,
Thank you so much for your kind words!
We’re very happy to hear that you had an excellent experience with 1-grid.
We aim to provide great service and to hear we’ve got it right excites us.
Your feedback has been shared with the team.
If you ever need anything else, we’re just a message away!
Kind regards,
The 1-grid Team
Stuck and Frustrated
Stuck and Frustrated
1grid lost my inbox and has not been able to recover it.
I was spammed with more that 17k emails coming from their server and in their attempts to fix that they lost my entire inbox. I have now been locked out of my account and every time I attempt to change password I never receive the email on my recovery email.
They have since stopped responding to my emails and, forget about trying to speak to someone because you will hold for more than an hour and then the call cuts or you run out of airtime.
I have even threatened with closing my account with them thinking that will get some attention but clearly no one cares as its been days now and no one has come back to me. Unfortunately there isn't even a complaints department that you can call so I am stuck and really really frustrated. I don't know how they expect anyone to conduct business this way.
28 August 2025
Unprompted review
Reply from 1-grid
Hi Thandie,
We've reviewed your issue, and it is currently being handled by our support team.
If you need any further assistance, please feel free to contact them directly.
Kind regards,
The 1-grid Team
I have given 1Grid a single star…
I have given 1Grid a single star because half stars aren't an option. They have the worst support I've ever experienced. The last support ticket I opened with them took over a month to be responded to. When you try and call tech support (not that their website has a phone number to call) they put you on hold anywhere from 30 mins - 2 hours before you are simply forced to give up. See the screen-grab of their "Live service". Their LIVE online chat is also rarely responded to.
Not to mention countless times they have messed up my billing. Pathetic company. I'm only with them still because I paid for 12 months in advance and they DON'T refund unused months if you cancel early.
30 September 2025
Unprompted review
Reply from 1-grid
Hi Jon,
We're sorry to hear that you've had trouble getting through to us. We can confirm that your request has been actioned and one of our support team members will reach out to you shortly to confirm the installation.
Thank you for bringing this to our attention.
Kind regards,
The 1-grid Team
Poor support service
I needed support with my email and after 2-days of phoning and two emails to the support group I eventually came right with Nathan. Dropped calls, 20-minute holding on calls - just pathetic. When I eventually got through to Nathan it was a problem that took 3-minutes to fix! Interestingly that when I phoned billing just to connect with a voice the phone was answered!
30 September 2025
Unprompted review
Reply from 1-grid
Hi Andrew,
Thank you for your message.
I want to start by acknowledging your frustration. It’s clear that your experience has caused significant inconvenience, and for that, I sincerely apologise.
We value your business and take your feedback seriously and it’s our hope that we can restore your confidence in our products and services.
Kind regards,
The 1-grid Team
MAIL ISSUES
We have contacted 1Grid (not answering)
We have lock tickets
We have send mails
STILL NO action, 1 Grid does not bother to contact me, problem ongoing for days now
WHAT IS GOING ON HERE??????????
24 September 2025
Unprompted review
Reply from 1-grid
Hi Johan,
We’re really sorry to hear about the delay in support.
Thank you for sharing your concerns and notifying us.
We've already arranged for a senior member of our team to reach out to you and provide the support you need.
Kind regards,
The 1-grid Team
Absolutely Over the Moon with Shane Wegmann and 1Grid
This company is honestly thee best to work with, Shane Wegmann has honestly gone far and beyond expectations when it comes to superior support, not only did he help me whilst on leave and booked off on holiday but he has taken our website to a whole new level...the speed of our website is quicker than i ever anticipated it to be, moving us from a Grade C Performance to Grade A Performance, this speaks for the type of service the support team provides....ONLY GRADE A, Nothing less, I will continue to support and work with this company for the next 30+ years and will highly recommend 1Grid & Shane Wegmann To EVERYONE AND ANYONE who needs web hosting and domain support.
23 September 2025
Unprompted review
Reply from 1-grid
Hi Dylon,
Thank you so much for your kind words!
We’re very happy to hear that you had an excellent experience with 1-grid.
Your feedback has been shared with Shane and the team.
If you ever need support, we’re just a message away!
Kind regards,
The 1-grid Team
Ethan was great
Ethan was great, patient, knowledgeable and friendly.
18 September 2025
Unprompted review
Reply from 1-grid
Hi Andrew,
Thank you for sharing your positive feedback, and we're so delighted to hear that we provided a 5-star experience!
We’ve passed along your gratitude to Ethan and will recognise him for his dedication to assisting you and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
STAY FAR AWAY FROM THIS COMPANY
If you are looking for the worst hosting company in SA then 1grid is for you. You can not get hold of them and if you do not a single person can assist you. By looking at their recent reviews you can see the company's name is going to a trashy status. Please do yourself a favor and stay away from them.
16 September 2025
Unprompted review
Reply from 1-grid
Hi Juan,
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We regret that your experience has not met expectations and negatively impacted you.
We've escalated a request to our Support Team to review and monitor your Support Tickets and reach out to you to assist you further with any remaining concerns, as needed, following our Team's assistance with your requests earlier this morning. A member of our Team will be in contact with you.
We value your feedback and would like to ensure we get full resolution/feedback for all your concerns as quickly as possible.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
Happy Customer (Again)
I had an issue with my email authentication which was a concern as I run my own business and rely on my emails. It was refreshing to log into my ticket and see the progress being made by the team.
I interacted with friendly and professional staff who sorted the issue out.
I have been a 1-Grid customer for six years and I am going nowhere.
I am a happy customer (again)!
15 September 2025
Unprompted review
Reply from 1-grid
Hi Tersia,
Thank you for sharing your positive feedback, and we're so delighted to hear that we provided a 5-star experience!
We’ve passed along your gratitude to the Team and will recognise them for their dedication to assisting you and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
1-grid hosting, most useless in RSA. BE WARNED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Try and get through to their Support department, they REFUSE to answer, but the sales team is ALWAYS ready to steal more money. Been trying 3 days to talk to support, once they have stolen your money you will never speak to them again regarding support etc. They only time they will call you is when accounting dept calls
9 September 2025
Unprompted review
Reply from 1-grid
Hi Leslie-Allan,
Thank you for your message.
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable support is, and regret that your experience has not met expectations.
Our Hosting Support Team addressed your concerns via chat yesterday, following the time of your review. Kindly review and respond to the ticket to alert our Team if any further action/assistance is still required.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
Waste of time & money!
Regardless of a high number of good reviews, I unfortunately have a bad experience with them which led me to cancelling the services I had subscribed to, even now I’ve been waiting for over 24 hours for them to transfer my domain to another hosting company. They’re quiet and not responding to emails. My website and emails are down due to this- I’m wondering till when.
When you call them, you’re likely to hear a recorded voice telling you that there are no available agents and then the call gets dropped on you. It’s a mess! What a waste of time and money!!
4 September 2025
Unprompted review
Reply from 1-grid
Hi Thabiso,
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable support is, and regret that your experience has not met expectations.
We've escalated a request to our Billing and Domain Transfers Team to review and reach out to you to provide further assistance. A member of our Team will be in contact with you tomorrow, due to the weekend to provide you with an update on your refund request, and domain transfer.
We value your feedback, and we are truly sorry that this has negatively impacted your decision.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
Bad hosting
We have been clients of gridhost that became 1-grid for more than 10 years and this year we have had the most atrocious service from them.
They are totally unreachable.
Our business email was not working consistently for almost a month but the final straw has been that they have not been delivering invoices so after been UpToDate with payments for over 10 years, when I logged onto there client service area I saw that I had fallen behind so I paid the 3 months of outstanding bills that I had not received and fallen behind.
They then issued a reinstatement invoice for one of our domains, I told them I did not wish to reinstate the domain as it is inactive and was not aware that this would be changed.
Be careful of 1- grid they are not a reliable host and will charge you for services that you do not request.
Clearly once you have been a long term client it is not important to them have any client service as they feel that they have you locked in!
15 August 2025
Unprompted review
Reply from 1-grid
Hi Samantha,
Thank you for your feedback, and we're truly sorry to hear about the challenges you’ve faced. We value your long-standing relationship with us and regret any frustration caused.
We understand your concerns regarding invoicing and domain billing. An escalation with our Billing Team has indicated that a discussion was had with them regarding these challenges, and at that time, an arrangement was made with you to discuss your concerns, including an agreement on a reduced redemption fee. We’re sorry if this was not clearly communicated or caused any further frustration.
They will continue to monitor your account for any new Support Requests regarding this so that they can promptly review and respond, since their last email response was sent to you on the 22nd of August 2025 via email.
We take your feedback seriously and are committed to using it to improve both our communication and service delivery.
Warmest Regards,
The 1-grid Team
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