You Know Who's Reviews 

3,654
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products and excellent value, often finding items at significantly reduced prices. Ordering is generally easy, with many customers reporting prompt delivery and items arriving in good condition. However, some customers noted inconsistencies with delivery, experiencing delays or issues with specific couriers like Yodel. A few people also reported problems with orders, including missing items or products not being available after purchase. While quality is generally praised, some reviewers found certain items did not meet expectations or had sizing inconsistencies.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers experiencing speedy and... See more

Quality

Customers consistently note positive experiences with quality, often praising the fabulous quality of clothes... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and a willingness to... See more

Price

Customers generally express satisfaction with the pricing, finding quality goods at fantastic or reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more

Company replied

Rated 4 out of 5 stars

Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more

Company replied

Rated 4 out of 5 stars

Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... See more

Company replied

Rated 4 out of 5 stars

I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

About You Know Who's

Written by the company

High street brands for less.

You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.

Products are available both online and in a physical You Know Who`s shops across United Kingdom.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(3,654)

232 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've ordered from them before and have…

I've ordered from them before and have always been pleased with how my items have been packed. However, this time I was very disappointed.
The two pillows were packed well in cellophane , but the bath towel and short-sleeved cardigan appeared to have just been thrown into the parcel. They arrived so badly creased, including the little short sleeved cardigan , which now I will have to try and get the creases out which wasn't what I expected.
I hope the company will take a little more care with packaging clothing and textiles in future, after all it still cost money even though the items are cheaper .

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service
Recieved my 1st order and one item was missing, I emailed and with in 2 days it was sent to me. The quality on the clothes I had was fabulous and the prices so cheap. May take a little longer to deliver but worth the wait. I will be ordering from them again

10 July 2026
Unprompted review
Rated 2 out of 5 stars

Always something wrong

I don’t know why I keep ordering from here because I’ve ordered probably 10 times and had 1 or 2 orders that were correct!
Items missing, wrong sizes, this time I’ve got a missing t shirt I ordered for my daughter …they don’t even put a note or anything in to tell you things are out of stock or missing, youve got to be psychic or chase them which takes ages to get a response.
One upset little girl that wanted that top for her holiday!

8 July 2026
Unprompted review
Rated 2 out of 5 stars

Delivery took a while

Delivery took a while. The items I ordered were From clothing companies that I’ve never heard of. Clothing quality was cheap too. I’m not sure where the items are stored but there was a very weird smell coming from them. Sizing was off, I’m a size 10 and ordered one dress in a 12 but still too tight. Won’t be using again .

7 July 2026
Unprompted review
Rated 1 out of 5 stars

I asked you cancel an order but instead…

I asked you cancel an order but instead I have an email saying you're dispatching it. Where is your customer service?

3 July 2026
Unprompted review
You Know Who's logo

Reply from You Know Who's

Thank you for your review, unfortunately you were reaching out to our customer service team regarding cancelling your order during our out of office hours. Our customer service team are available 8-4:30 Monday to Thursday and 8-2 Friday. We aim to respond to emails at the earliest convenience however this can take up to 48 hours during busy periods.
We aim to cancel orders on request however if they have entered the processing stage this is not always possible.
We do also have a free 14 day returns service.

If you need any further assistance with this order please contact customer services.

Rated 4 out of 5 stars

Great company some good quality bargains!

Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer wait. Will keep using you know who's and I would recommend.

19 June 2026
You Know Who's logo

Reply from You Know Who's

Thank you so much for your review! We're thrilled to hear you had a great experience with your online order. We truly appreciate your support and look forward to serving you again soon!

Rated 1 out of 5 stars

WHERE ARE THE GOODS I'VE PAID FOR?

Despite sending messages no communication regarding the items I've paid for. Items havent even been prepared for despatch. No number to ring only a little box to send messages which are ignored.
If I dont receive the goods or a refund I'll be taking this to Trading Standards.

27 June 2026
Unprompted review
You Know Who's logo

Reply from You Know Who's

We're very sorry for the frustration caused and sincerely apologise for the delay. We're currently experiencing an exceptionally busy period, which has unfortunately affected our usual quick dispatch and response times. We've checked your order, and your parcel is due for delivery today. Thank you for your patience, and again, we're sorry for the inconvenience caused.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, delivered on time and in good condition. Product quality was very good.

19 June 2026
You Know Who's logo

Reply from You Know Who's

Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.

Rated 5 out of 5 stars

Easy site to use

Easy site to use. Arrives quickly. Good quality items. Packaged well.

19 June 2026
You Know Who's logo

Reply from You Know Who's

Thank you for your wonderful review! We really appreciate your kind words and your support. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Great company,delivery when stated

Great company,delivery when stated
Lots of products,great value for money

19 June 2026
You Know Who's logo

Reply from You Know Who's

Thank you for your fantastic review! We're delighted your order met your expectations. We truly appreciate your custom and look forward to serving you again.

Rated 5 out of 5 stars

Great products and swift ordering

Great products and swift ordering

19 June 2026
You Know Who's logo

Reply from You Know Who's

Thank you for your kind review! It's great to hear everything went smoothly with your order. We appreciate your support and look forward to welcoming you back.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery, quality items for budget prices.

19 June 2026
You Know Who's logo

Reply from You Know Who's

Thank you for your wonderful feedback and 5-star rating. We're so glad you're happy with your order and appreciate you choosing to shop with us.

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