The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more
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Molenwerf 1, 1014 AG , Amsterdam, Netherlands
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Had a few nights in the hotel for a city break. It was about 30 minutes by tram into the central station. Access to the tram was right outside the hotel. We didn’t have breakfast but chose to eat out. Reception staff very friendly and helpful. Room was clean and comfortable. Close to the airport by taxi. Would definitely recommend.

Reply from XO HOTELS AMSTERDAM
Room and hotel are clean. It's a bit basic compared to Park West.
I dislike the bed, it felt extremely hot and sweaty

Reply from XO HOTELS AMSTERDAM
The double room was spacious and clean, and the bathroom was very big with a good shower. Breakfast was lovely and reasonably priced.

Reply from XO HOTELS AMSTERDAM
Stayed for a long weekend, the hotel is very central and convenient for accessing central Amsterdam. Rooms are clean with decent room facilities and bathroom. Reception staff were helpful and friendly. I would definitely stay here again when returning to Amsterdam.

Reply from XO HOTELS AMSTERDAM
Really nice as usual. Staff is great and the hôtel is in a good location right in front of the tramway.

Reply from XO HOTELS AMSTERDAM
Great location - staff friendly - massive shout out to June who was tremendous! Keep well, Aaron

Reply from XO HOTELS AMSTERDAM
Very professional service and clean room.
The morning front desk person was very knowledgeable and helped find various things to do in Amsterdam.

Reply from XO HOTELS AMSTERDAM
Very good stay overall. The room was comfortable, the beds were excellent, and I had a great night's sleep. The shower was also very good, and the staff were always polite and helpful.
The hotel is not located in the city centre, but this was not a major issue because there is a train station right beside, with quick and convenient connections to Amsterdam Central Station.
The only negative point was the carpet in the room. It did not seem to be very clean and unfortunately triggered my allergy. Replacing the carpet or improving its cleaning would make the stay even better.
I would also like to give special thanks to the hotel team for the assistance they provided after my stay. I needed documentation to resolve a reimbursement claim with Transavia following a cancelled flight, and the staff were patient, responsive and genuinely willing to help throughout the process. Their support made a real difference, and I truly appreciate it.
Overall, I had a very pleasant experience and would happily stay here again.

Reply from XO HOTELS AMSTERDAM
Great staff, location is convenient with a tram close by.
House cleaning very efficient
Coffee machine and fridge in every room

Reply from XO HOTELS AMSTERDAM
Staff were so friendly and helpful. Room was lovely and bigger than expected. Air con was 10/10 and already on for us arriving.

Reply from XO HOTELS AMSTERDAM
The issues with my room. Were several fold
1) the room was tiny & the bed was close to the wardrobe and refrigerator doors, they could barely open. This meant it was difficult to use the wardrobe & when you put clothes in there , especially on the shelves, it was too dark to actually see them ! Due to the low rook lighting & the fact that the doors couldn’t fully open . This on its own , is totally ridiculous & makes the room uncomfortable & actually non-functional as a bedroom! If you’re going to have rooms that small, then at least they need to be fitted with sliding doors, as a minimum! Just this on its own I believe i should get a full refund.
2) due to bed & size of the room, there was no room for bed-side tables either side of the bed. So itrbs like my phone & charger, would need to sit in top of the fridge , ! Or, next to the coffee machine ! This room may work with a single bed only , currently.
3) the shower head on the movable shower, is fixed to the shower hose, this is a very old fashioned way of having a shower head , as I like removing it to douche & feel fresher,
4) my room over-looked the motoreay ( which is an awful view) & did not have adequate sound proofing against the traffic noise, which would have kept me awake
5) the location of the hotel is remote from the city centre & therefore not walking distance to most things. I don’t want to cycle as I’d be drinking alcohol & im not confident in using public transport, especially as it requires changing trams etc, this is very inconvenient. This is not totally the hotels fault , but this could be much clearer in hotel advertising & by providing hotel -specific public transport maps & guidance .
I could have made a fuss at reception, & asked to move rooms, but I was not confident that there was any more availability, or even if there was , that the new room would not have similar problems & Additionally the self-check-in process was unfriendly & unhelpful, so i didn’t believe i would be helped,
It’s a huge shame because I later found out that friends who stayed there had a different experience. But it’s hugely concerning that both the service & the rooms are so incredibly inconsistent.
I would not want the risk of booking ANY of the XO hotels now , & neither could I recommend it to friends & family ( & we all travel a lot ! )
The other huge shame is that i probably would want to book the XO hotel westerpark again , because its walking to WestWeelde, where I do plan on attending events, but I’m too scared to , due to the risk of the room upsetting me.
What could you say or do , to make me change my mind ?
I stay very regularly in hotels all the time ( like every 3 weeks) including budget hotels like Ibis, Travelodge & Premier Inn & i never experienced these kinds of problems
I moved ar my own considerable expense to a central NH hotel, with none of these problems

Reply from XO HOTELS AMSTERDAM
Location was about 20 min bus ride and the app gvs was easy to use. Hotel breakfast was in the sister hotel 5 mins walk and it was tasty. I am unsure if the exact same breakfast would have been on offer where we stayed. Staff were helpful, quiet area with plenty of shops and food outlets nearby.

Reply from XO HOTELS AMSTERDAM
We had a lovely time at the Park West... Comfortable room, with nice, queen size bed... Nice size shower...room was kept very clean.... and very friendly and helpful staff... The breakfast is delicious with numerous choices and the tram stops just outside the door so there is no problem getting into the centre of the city...We will be returning!!

Reply from XO HOTELS AMSTERDAM
Convenient location near the Metro, nice rooms and facilities, easy check-in/check-out process, very good breakfast, good for families, friendly staff. An improvement to the room cleaning process is recommended.

Reply from XO HOTELS AMSTERDAM
I stayed at hotel Levell in Amsterdam. The location is very convenient, with a metro station nearby, so you can easily move around the city. The room was very comfortable and clean. The staff was very kind!

Reply from XO HOTELS AMSTERDAM
The best thing about this hotel is the location, near the museums and a tram stop. It is also in a quiet neighborhood. The bedroom was really nice, The bathroom had a large shower which we liked. Altough, the air conditioning was making a constant noise that annoyed us. The breakfast was good, had bott sweet and salty food.

Reply from XO HOTELS AMSTERDAM
The hotel is perfectly easy transport wise, brilliant staff, and rooms, lovely breakfast loads of choice,we love everything about it

Reply from XO HOTELS AMSTERDAM
Staff were very friendly and helpful, breakfast was lovely lots of options for everyone and the room was brilliant. Would definitely stay here again

Reply from XO HOTELS AMSTERDAM
Was lovely hotel only down fall got bite by something when sleep my leg was bleeding asked them to change bedding and they just made bed up still had blood on sheets

Reply from XO HOTELS AMSTERDAM
Comfy clean room. Nice shower. Tram stop outside hotel for central. Also not far to catch the sprinter to and from airport. Stayed here twice and would definitely stay here again

Reply from XO HOTELS AMSTERDAM
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