Your Move Reviews 

10,884
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 568 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to keeping them updated throughout the process. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from initial advice to successful sales. However, some reviewers were not happy with the response times, describing them as slow and leading to stress. A few other people also felt that the company's communication could be reactive rather than proactive, requiring them to chase updates. There were also isolated instances where customers reported concerns regarding staff interactions and a lack of proper action on property issues.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the professionalism,... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers expressing frustration over unreturned... See more

Location

Customers consistently note ambiguous experiences with location, with some finding ideal properties in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied

Rated 5 out of 5 stars

I’ve been using your move lettings since 2017 and over the past few years Peter Monaghan has been dealing with my rentals for me. Pete is very knowledgeable in his job, works very efficiently and is... See more

Rated 5 out of 5 stars

Couldn’t recommend Your Move enough. From the very beginning of the process they were efficient and friendly. Kept me up to date throughout the process and did everything possible. Catherine in partic... See more

Company replied

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,884)

521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Outstanding. We are a business and we have just purchased two houses in Darlington, Allyson Falaise and team at Your Move Darlington worked with us very step of the way and we found them to be highly competent, always happy and keen to help and support, regular communication where needed and tremendous market knowledge for their area, we would recommend them to anyone buying or selling homes.

Phil Bottomley, Major Healthcare Growing Futures Limited

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Employees go extra mile

I have found all the staff that I have dealt with very efficient and helpful. As I am not very efficient at technology the staff have assisted me in processing the necessary paperwork for the sale of my property. I have received up to date information on the status of the sale regularly and any enquiries are dealt with promptly.

8 July 2026
Your Move logo

Reply from Your Move

Thankyou for your kind review Frank, much appreciated and good luck with your property journey

Rated 5 out of 5 stars

We bought a house through iamsold…

We bought a house through iamsold auction site, however the local company doing the viewings were Jamie Witney from YourMove in Ramsgate.
Jamie was very accommodating with us needing several viewings, sometimes with short notice and he was incredibly helpful with sharing all the information he knew about the property. As buying through modern method of auction can be quite stressful, Jamie’s professionalism helped to ease this process.
I would highly recommend Jamie and his colleagues.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Bungalow

We recently purchased a bungalow which was advertised at Your Move in Wigton. We can’t recommend them enough. From start to finish they were very friendly, helpful and professional, Jess who dealt with our purchase went above and beyond, answering every question she really knew her job, nothing was too much bother for her, she made the whole purchase very easy and stress free, she was an absolute diamond. Thank you so much Jess and to all at Your Move.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Your Move - Whitton Office

After a bad experience with an agent who promised much but delivered little, I switched to Your Move, Whitton office. Branch manager, Alan Woods, was highly professional and gave honest and realistic advice re marketing of the property in a very challenging market. He, Kasia and Anish worked really hard contacting potential buyers. Their efforts secured multiple viewings resulting in six competing offers, which went to sealed bids. Following acceptance of an offer, Alan and Kasia kept me up to date with how the sale was progressing. The sale was completed in just under 2 months, which was beyond my expectation. I would highly recommend Alan and the team at Your Move Whitton branch.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Estate agent

What a great estate agent I sold through them very helpful and friendly staff, Alan and Anish looked after our sale were always able to speak to them and kept us informed on the sale. Would buy and sell through them again. Many Thanks to Alan and the team 5 stars all day long.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Myles and team

Thank you Myles and team, at Your Move, Radcliffe. Great service, sold our hours in 10 days. Everyone has been amazing, helpful & professional. ☆☆☆☆☆

1 July 2026
Rated 5 out of 5 stars

I'm really pleased I went with yourmove…

I'm really pleased I went with yourmove margate. Steve Terry and Kristina were so helpful and very professional and really respectful. While being down to earth aswell. Went through everything with me to get me in my new flat in a very limited time. I would highly recommend yourmove margate.

30 June 2026
Unprompted review

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