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Tenpin - Leeds Reviews 

118
TrustScore 4 out of 5

4.1

13 Merrion Way, Leeds, LS2 8BT Leeds, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Friendly staff when checking in. The facilities were clean and checked throughout the day and it was a nice afternoon activity. The 2 games we had booked took us around 45mins to 60 mins to complete.

Company replied

Rated 3 out of 5 stars

All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... See more

Company replied

Rated 4 out of 5 stars

Look. Ive been to tenpin many times throughout my years and honestly its been a joy everytime. I remember when me and friends used to go play pool after a long day. With the newer, renovations, its be... See more

Company replied

Rated 5 out of 5 stars

Me, my girlfriend and my best friend went to do an escape room. The HM Titanic was brilliant, we beforehand had to book but we did this in person with one of the staff members called Freya. She was wo... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 13 Merrion Way, Leeds, LS2 8BT, Leeds, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

118 reviews

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1-star

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4.1

All reviews

(118)

9,577 reviews in the last 12 months

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Rated 5 out of 5 stars

Leeds centre

Friendly staff when checking in. The facilities were clean and checked throughout the day and it was a nice afternoon activity. The 2 games we had booked took us around 45mins to 60 mins to complete.

6 August 2026
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Reply from Tenpin - Leeds

Hi Becky, thank you for the 5* rating of Tenpin Leeds. We are so pleased to hear that you found our staff friendly and our facilities clean throughout your visit. It sounds like you had a wonderful afternoon with us, and we hope to welcome you back again soon for more fun!
Take care,
Kirsty

Rated 4 out of 5 stars

Staff was very helpful and polite

Staff was very helpful and polite

6 August 2026
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Reply from Tenpin - Leeds

Hi Jody
We are so pleased to hear that our team provided such helpful and polite service during your visit. Thank you for your kind words and 4-star rating! Best wishes - Clare

Rated 3 out of 5 stars

All was excellent except the food

All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for chicken Goujons which were anaemic.

6 August 2026
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Reply from Tenpin - Leeds

Hi Muzy
Thanks for leaving a rating and review. We're very sorry to hear that the food, especially the burger and chicken goujons, was not up to standard. We appreciate your feedback and will share these comments with our team to ensure improvements are made. Best wishes - Clare

Rated 5 out of 5 stars

5 stars

5 stars, it is good there:)

6 August 2026
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Reply from Tenpin - Leeds

Hi Rosie, thank you for the 5* rating of Tenpin Leeds. We're pleased to hear you had a good time and we hope to welcome you back again for another 5* experience.
Take care,
Kirsty

Rated 4 out of 5 stars

Wowzers

Look. Ive been to tenpin many times throughout my years and honestly its been a joy everytime. I remember when me and friends used to go play pool after a long day. With the newer, renovations, its been even more spectacular with the options that i can have to play and enjoy after work and school. It's so convenient with its location and how central it is to get there. My only major flaw is the expense. its quiet expensive to buy drinks inside the location and rather go to the Co-op next door to get drinks as theyre cheaper and during these years and the rise of prices its just too much meaning that i visit less frequently. apart from that i would say its a joy everytime

22 July 2026
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Reply from Tenpin - Leeds

Hi Theo, thank you for your wonderful 4-star review! We're so pleased to hear that you've enjoyed your many visits over the years and appreciate your kind words about our recent renovations and convenient location. We understand your concerns regarding the cost of drinks and appreciate your honest feedback. We hope to see you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Excellent lanes…

Visited in the morning in the school holidays. The lanes were great, staff helpful and friendly.
The only issue I have is the arcade games. I’ve visited before and had an issue with the machines taking money and it not registering. The same happened and whilst using the cash machine the money never appeared either- the manager however did sort this out but this seems to be an ongoing issue for them. Another family had the same issue whilst waiting for the money back.

29 July 2026
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Reply from Tenpin - Leeds

Hello Rebecca,
Thank you for taking the time to rate Tenpin Leeds 4 stars. We're glad to hear you enjoyed the lanes and found our staff helpful and friendly. We sincerely apologize for the recurring issues with our arcade machines and the cash machine. We understand how frustrating this can be and appreciate you bringing it to our attention. We hope to welcome you back again soon for an even better visit. All the best ~ Laura

Rated 5 out of 5 stars

Awesome!

…………🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽

29 July 2026
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Reply from Tenpin - Leeds

Hi Timileehin
We are pleased to hear that you had an awesome time on your recent visit. Thank you for the 5* rating, we appreciate it. Best wishes - Clare

Rated 5 out of 5 stars

Staff helpful

Staff helpful. Venue clean

20 June 2026
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Reply from Tenpin - Leeds

Hey Louise, thank you so much for the 5* rating of Tenpin Leeds. We're thrilled to hear you had a great time and found the venue to be nice and clean and that the team were helpful. We look forward to welcoming you back again!
Take care,
Kirsty

Rated 1 out of 5 stars

Bad attitude of the server!

Bad attitude of the server!! Her name was Bella

21 July 2026
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Reply from Tenpin - Leeds

Hello SS,
Thank you for taking the time to rate Tenpin Leeds 1 star. We are sorry to hear that you didn't recieve the 5 star customer service we wish to give all our customers. We hope that your next visit is a more enjoyable one.
All the best ~ Laura

Rated 5 out of 5 stars

No complaints! You should totally go!

So much fun! Loved the bowling, pool, and arcade games. The food was really yummy too!

22 July 2026
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Reply from Tenpin - Leeds

Hello Katelyn,
Thank you for taking the time to rate Tenpin Leeds 5 stars. We're so pleased to hear you had so much fun and enjoyed the bowling, pool, arcade games, and especially the yummy food. We hope to see you again soon! All the best ~ Laura

Rated 5 out of 5 stars

Lovely staff

Lovely staff, good atmosphere, clean

7 July 2026
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Reply from Tenpin - Leeds

Hello, thank you so much for the lovely 5* review of Tenpin Leeds! We are so pleased you had a great time, enjoyed the atmosphere and found our team lovely and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

New look

I was fascinated by the new look. It looks much more elegant. I'll be going there more often.

2 July 2026
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Reply from Tenpin - Leeds

Hi Domenica, thank you for your 5* review of Tenpin Leeds! We are so glad to hear that you loved our new look! We can't wait to welcome you back again soon. Best wishes-Leila

Rated 5 out of 5 stars

Great experience

Great experience. Lola made it very good, with her clues and way of getting involved. Thoroughly enjoyed it! And we escaped with time to spare 🎉

1 July 2026
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Reply from Tenpin - Leeds

Hi Amy, thank you so much for the excellent 5* review of Tenpin Leeds! We are really pleased to hear you had a great visit and will be sure to pass your feedback on. We hope to see you again soon! Best wishes, Jade

Rated 5 out of 5 stars

Great place & the staff were really…

Great place & the staff were really nice & polite can highly recommend

27 June 2026
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Reply from Tenpin - Leeds

Hi Lisa, thank you for rating Tenpin Leeds 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade

Rated 4 out of 5 stars

Nice lady organised the stair lift for…

Nice lady organised the stair lift for me, including the wheelchair.

1 July 2026
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Reply from Tenpin - Leeds

Hi Kirsty, thank you for rating Tenpin Leeds 5*! It's great to hear that our team were able to help. We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade

Rated 3 out of 5 stars

We checked in which was OK

We checked in which was OK, got to our table , I had to ask the staff to clean it , it was very quiet so they was no reason for them to not clean the tables , glass was absolutely filthy print marks all over it , the toilets smelt , apart from that was OK

1 July 2026
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Reply from Tenpin - Leeds

Hello Mrs Paula Hanson,
Thank you for taking the time to rate Tenpin Leeds 3 stars. We are very sorry to hear that the cleanliness of the table and the condition of the toilets were not up to our usual high standards. We will be sure to pass your feedback on to our management team for immediate improvements. We do hope that your next visit to our venue is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

Staff were welcoming and friendly…

Staff were welcoming and friendly provided good customer service.
It was also a very clean establishment when we visited 😊

24 June 2026
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Reply from Tenpin - Leeds

Hi Brandy,

Thank you for your amazing 5* review at Tenpin Leeds! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 2 out of 5 stars

Not the best 10 pin bowling experience

The borders struggled to come up. The balls got stuck in the end gutter. The pizzas took ages to arrive. The staff didn't respond to the service request. However, once we found them and asked to help they did so.

24 June 2026
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Reply from Tenpin - Leeds

Hi Chris,

Thank you for your 2* review at Tenpin Leeds! We are very sorry to hear about your recent experience with us. Your feedback is very important to us and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like for this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph

Rated 5 out of 5 stars

A fantastic experience to Tenpin the…

A fantastic experience to Tenpin the other for an enjoyable evening bowling with Friends we have been regular customers for a length of time and will continue to do. Can't Fault.

17 June 2026
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Reply from Tenpin - Leeds

Hello Martin,
Thank you for taking the time to rate Tenpin Leeds 5 stars. Thank you for your wonderful 5-star rating! We are so pleased to hear you had such an enjoyable evening bowling with friends. We appreciate your continued custom and look forward to your next visit! We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Fun time bowling for daughter and…

Fun time bowling for my daughter and get friends, they loved it

17 June 2026
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Reply from Tenpin - Leeds

Hello Andrea, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that your daughter and her friends had a great time with us. We do hope to see you all again soon. Many Thanks - Kimberley

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