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Tenpin - Feltham Reviews 

134
TrustScore 4 out of 5

4.0

Leisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB


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Rated 5 out of 5 stars

I visited Tenpin for their bowling and karaoke experience. Amazing bowling alley and everyone in the party enjoyed. Even the karaoke setup is great where everyone sang their heart out. This place prov... See more

Company replied

Rated 5 out of 5 stars

Was an amazing Experience the staff are lovely the manager is great and it’s just an amazing place to be! Would really recommend if you are looking for somewhere fun and enjoyable to go! There’s a wid... See more

Company replied

Rated 5 out of 5 stars

The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... See more

Company replied

Rated 2 out of 5 stars

Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

134 reviews

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4.0

All reviews

(134)

10,850 reviews in the last 12 months

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Rated 5 out of 5 stars

Very enjoyable atmosphere

Very enjoyable atmosphere

26 August 2026
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Reply from Tenpin - Feltham

Hi Debra
We are pleaded to hear that you enjoyed the atmosphere. Hope the bowling was fun too! hope to see you soon. Best wishes - Clare

Rated 4 out of 5 stars

Maya

Nice place with kids

26 August 2026
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Reply from Tenpin - Feltham

Hi Maya, thank you for leaving Tenpin Feltham a wonderful 4* rating. We are so pleased you enjoyed spending time at our venue with your children! We hope to welcome you all back again soon. Best wishes - Kaylee

Rated 5 out of 5 stars

Fun day out !

Went to Tempin last month it was not too busy so we could use all we wanted without queuing so that was good . Bowling was fun and well organised (good we didn’t have to wear shoes ) and then we went to the karaoke lots of choice for song

15 July 2026
Unprompted review
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Reply from Tenpin - Feltham

Hi Raphaella, thank you for leaving Tenpin Feltham a lovely 5* rating. We are so pleased to hear you enjoyed taking part in our activities and found our karaoke song range great! We hope to welcome you back again soon. Best wishes - Kaylee

Rated 5 out of 5 stars

I visited Tenpin for their bowling and…

I visited Tenpin for their bowling and karaoke experience. Amazing bowling alley and everyone in the party enjoyed. Even the karaoke setup is great where everyone sang their heart out. This place provides best value for money. But truly what made the experience special was the staff. All their staff are so friendly where they explain you pretty much of how the games are played. I saw a manager handle a difficult situation with some other customers in such a calm and polite way. Truly professional team, great games and a vibe which can set up your party sessions to the next level.

22 August 2026
Unprompted review
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Reply from Tenpin - Feltham

Hi Pratikraj, thank you for leaving Tenpin Feltham an amazing 5* rating. We are so glad to hear you enjoyed your visit to us recently and that our staff had a positive impact on your visit. We hope to welcome you back soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Was an amazing Experience the staff are…

Was an amazing Experience the staff are lovely the manager is great and it’s just an amazing place to be! Would really recommend if you are looking for somewhere fun and enjoyable to go! There’s a wide range of things to do it’s endless had the best time 🙌🏽

27 August 2026
Unprompted review
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Reply from Tenpin - Feltham

Hi Bhavik, thank you for your wonderful 5-star review of Tenpin Feltham! We are so happy to hear you had such an amazing and enjoyable experience with us. It's fantastic to know our team made your visit so fun and that you appreciated the wide range of activities and we look forward to welcoming you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Family friendly

Family friendly, you can wear your own shoes without renting any, I can see many small kids around having their fun.

12 August 2026
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Reply from Tenpin - Feltham

Hello, thank you for the lovely 4* review of Tenpin Feltham! We're so glad to hear you enjoyed our family-friendly atmosphere and the convenience of wearing your own shoes and we very much hope to welcome you back again soon! Best wishes - Mel

Rated 3 out of 5 stars

Bowling

The game of bowling was good, however there were loads of dirty cups and rubbish left all over tables and the floor.
It wasn't the most pleasant to see

20 August 2026
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Reply from Tenpin - Feltham

Hi there, thank you for leaving a 3* review of Tenpin Feltham. We're so glad to hear that you enjoyed the bowling but we are sorry to hear about the issues regarding cleanliness. We will make sure that the relevant team is made aware to prevent this from happening again. Nevertheless, we hope you will consider visiting us again soon! Best wishes-Leila

Rated 1 out of 5 stars

⭐ 1/5

⭐ 1/5 – Absolutely terrible experience

Really disappointed with our experience at Tenpin. We were given a bowling lane right next to a large pillar, while there were plenty of other lanes available. The pillar was directly beside us and made it extremely difficult to concentrate or bowl properly. It completely ruined the experience.

What made it even worse was that there seemed to be no reason for putting us on that lane when other lanes were clearly free. We were paying for a bowling experience and expected to be given a suitable lane, not one where we were constantly distracted and restricted by a pillar.

The staff also did not seem particularly interested in helping or making the situation better. We came to have fun, but instead spent the session frustrated and disappointed.

For the price you pay, the experience should be much better. Very poor organisation, poor customer experience and definitely not somewhere I would recommend. I would seriously think twice before booking here again.

20 August 2026
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Reply from Tenpin - Feltham

Hi Harmanpreet, thank you for taking the time to leave us a review of Tenpin Feltham! We are very sorry to hear about your disappointing experience with the lane allocation and the impact it had on your game. Your feedback is extremely important to us and so please be assured this will be shared with the appropriate team for future improvements! We really hope this will not stop you from visiting us again in the future and we very much hope to welcome you back soon! Best wishes - Mel

Rated 5 out of 5 stars

I took my two grandchildren and we had…

I took my two grandchildren and we had a great time. Place was clean and staff were superb. Food was very disappointing was very expensive but I did not mind that, however expected better quality and a bigger portion. My grandsons had nuggets and chips and they were not cooked properly at all. I had a chicken burger which was very small with one piece of lettuce in the middle and a very cheap small bun. Chicken it self was poor very chewy and I could not eat it, I had one bite and left it.

20 August 2026
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Reply from Tenpin - Feltham

Hi Deep, thank you for your 5* review of Tenpin Feltham! We're so glad to hear that you and your grandchildren had such a great time but we are very sorry to hear about the issues with the food. We will ensure that this is passed across to the relevant team for future improvements to be made. Nevertheless, we hope to see you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Easy booking

Easy booking, helpful staff, kids had fun!

12 August 2026
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Reply from Tenpin - Feltham

Hello Lily, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to us and that your children enjoyed it too! We do hope to see you again soon for some more family fun. Many Thanks - Kimberley

Rated 5 out of 5 stars

Very good service

Very good service

12 August 2026
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Reply from Tenpin - Feltham

Hi there,

Thank you for your fantastic 5* review at Tenpin Feltham! We are delighted that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great value

Great value - one game and a burger. Very friendly staff. Easy parking. Amusements end up making the outing with children very costly. Overall a great venue.

12 August 2026
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Reply from Tenpin - Feltham

Hi Jacky, thank you so much for the excellent 5* review of Tenpin Feltham! We are really pleased to hear you had a great visit and will be sure to pass your feedback on. We can't wait to see you again soon for another 5* experience! Best wishes, Jade

Rated 5 out of 5 stars

We're very happy with their service

We're very happy with their service
Very tidy and clean area for kids to enjoy

12 August 2026
Tenpin - Feltham logo

Reply from Tenpin - Feltham

Hello Mandeep,
Thank you for taking the time to rate Tenpin Feltham 5 stars. We are so happy to hear that you were pleased with our service and that our clean and tidy area was enjoyable for the kids. We hope to see you again soon! All the best ~ Laura

Rated 5 out of 5 stars

Enjoyed time here

We have been twice in one week to go bowling and play few games in arcades. Lady called Sue was so helpful both times we were there, defo a credit to the team! Only thing I would be negative on is soap dispensers in toilets are awful, your lucky if you get a tiny drop of soap out of them, considering the referb they had, would have thought the dispensers would be better. Overall great place to go.

6 August 2026
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Reply from Tenpin - Feltham

Hello Kaya, Thank you for taking your time to leave us an excellent 5* review. We are really pleased to hear that you've enjoyed both of your visits to our Tenpin at Feltham. We will pass your lovely comments onto our team! We will also inform them about the soap dispensers so these can be looked into. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great Find

The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the ladies at the check in desk seemed overwhelmed! But overall, good value for money & a day well spent!

6 August 2026
Tenpin - Feltham logo

Reply from Tenpin - Feltham

Hi Savannah, thank you for leaving a 5* review of Tenpin Feltham! It's lovely to hear how much fun your nephew had on your recent visit and that you experienced such amazing customer service and found the activities well-priced. See you again soon! Best wishes-Leila

Rated 1 out of 5 stars

It’s more of a money making business…

It’s more of a money making business than a family outing. The claw machine does not work at all - it’s so flimsy and never results in a win. The other machines are quick to take money but provide no fun in return. Everything is so overpriced. The food was not worth the money at all.

6 August 2026
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Reply from Tenpin - Feltham

Hello Maaria
We are truly sorry to hear that your recent visit was such a disappointing experience. We understand your frustration regarding the claw machine and the other games, as well as the pricing and the quality of the food. Please be assured that we take all feedback seriously and will pass your comments on to the relevant teams for review and improvement. If you would like to speak to us directly, please email the details of your visit to customer.feedback@tenpin.co.uk and use the subject "Review - Feltham". We can then reach out to you. Best wishes - Clare

Rated 2 out of 5 stars

Large open space with lots of…

Large open space with lots of activities as well as bowling.

Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of heat they could have hired portable air con units.

Constant having to find staff to fill up tickets as well.

Had left my sandals in a bag, went in the next day and staff were really unhelpful. If it's not handed in doesn't seem to be there problem.

6 August 2026
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Reply from Tenpin - Feltham

Hi, thank you for taking the time to leave a review of Tenpin Feltham. We are very sorry to hear that the lack of air conditioning made your experience uncomfortable. We also apologize for the inconvenience you faced with needing staff assistance for tickets. Your feedback is important to us and we will ensure that this is passed on to the correct team for future improvements.
Take care,
Kirsty

Rated 5 out of 5 stars

Excellent customer service online and…

Excellent customer service online and at Feltham bowls.

Great value for money experience.

6 August 2026
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Reply from Tenpin - Feltham

Hi Natalie, thank you for the 5* rating of Tenpin Feltham. We're so pleased to hear you had a great time and received excellent customer service. Hope to see you again soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Good Day Out for all the Family

We had a great time as all the family could play even the 3 year old. The staff were very helpful.

29 July 2026
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Reply from Tenpin - Feltham

Hi Sharon, thank you for your wonderful 5-star review of Tenpin Feltham! We are so pleased to hear that everyone in your family, including your youngest, had a great time and that our team was helpful. We hope to welcome you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

The new and better space looks great…

The new and better space looks great and lovely.
The seats are slightly small and one may keep sliding back and forth.
Other than that I would have give it a 5 star.

29 July 2026
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Reply from Tenpin - Feltham

Hi Nancy, thank you for your wonderful 4-star rating of Tenpin Feltham! We're so glad you love our new look and we really appreciate your feedback regarding the seating which we will be certain to pass onto the team! In the meantime, we hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

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