Lanes were clean, but missing the old ball options - I used to play with a 12-14 medium but they don’t exist now. Pool tables were cash only (as the card machines were down). Ordered table service t... See more
Company replied
Location
Switch location3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I booked us a family of 6 & pre-booked food & soft drinks which I highly recommend as waiting time at the bar was around 20 mins . Plenty of staff just disorganised & no one knew exactly where to form... See more
Company replied
Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however c... See more
Company replied
Tenpin in Exeter has just revamped and they've gone for looking tired to a modern sleek place to have fun. The bowling is still the same but with extra lanes and they've added games to the arcade (I l... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, United Kingdom
- 0333 034 6100
3.8
Great
156 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a lovely experience I would…
It was a lovely experience I would definitely come again
20 May 2026
Reply from Tenpin - Exeter
Hi Willow, thank you so much for rating Tenpin Exeter 5*! We really appreciate this feedback and hope to see you again soon. Best wishes, Jade
Great little bowling alley
We really enjoyed bowling at Ten pin but we booked two lanes as a family for our son’s birthday and there was a glass screen between the two lanes meaning we couldn’t interact very well with each other I would of thought if you booked two lanes together they would be two without a glass screen divider.
17 May 2026
Reply from Tenpin - Exeter
Hi Tina, thank you for rating Tenpin Exeter 4*! We're really glad to hear that you enjoyed the bowling and we appreciate the comments regarding the screen. We will be sure to pass these comments on. We hope to see you again soon. Best wishes, Jade
Venue much better than before
Venue much better than before , cleaner and much more going on
20 May 2026
Reply from Tenpin - Exeter
Hi there,
Thank you for your lovely 4* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us! We hope to welcome you back again very soon for hopefully a 5* experience. Best wishes- Steph
Lanes were clean
Lanes were clean, but missing the old ball options - I used to play with a 12-14 medium but they don’t exist now. Pool tables were cash only (as the card machines were down). Ordered table service twice. One time they delivered after 40 minutes and a chase, the other time they put the order ticket as completed despite not ordering the drink.
3 stars are purely for the staff’s apologies and the high hygiene levels at the venue
20 May 2026
Reply from Tenpin - Exeter
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are pleased to hear that our bowling lanes were clean and ready for your arrival. We are sorry to hear that we were having some technical difficulties during your stay with us. We will pass your comments onto our team regarding the wait time that you had to face. We do hope to see you again very soon for a much smoother visit. Best Wishes - Kimberley
Went for a kids party and the staff…
Went for a kids party and the staff weren’t interested.
Kids didn’t get fed, left hungry and out of pocket.
20 May 2026
Reply from Tenpin - Exeter
Hello, thank you for taking the time to leave a review of Tenpin Exeter! We are really sorry to hear that your visit to celebrate a birthday was not as enjoyable as we would have hoped and that the food was not served! Please be assured all of your feedback will be sent to the relevant team and in he meantime, we would like to look into this further for you, so please can you email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter' Best wishes - Mel
Fab bowling
First time back at ten pin since the revamp and we thought is was fab . The Tuesday deal is great value and the environment and service was brilliant.
12 May 2026
Reply from Tenpin - Exeter
Hi Emma, thank you for leaving Tenpin Exeter a lovely 5* rating! We are so happy to hear you enjoyed your first visit back since our revamp! It's wonderful to know you found our Tuesday deal to be great value and appreciated the brilliant environment and service. We truly appreciate your positive feedback. We hope to see you again soon! Best wishes - Rosie
The refurb is fantastic
The refurb is fantastic! We had lane 8 which is more private.
It is harder to find balls as the storage has gone tho and you have to look on the lanes, which isn't easy if it's busy.
10 May 2026
Reply from Tenpin - Exeter
Hi there, thank you for the 4* review for Tenpin Exeter! We're so glad to hear that you enjoyed your visit to the venue and we really appreciate your feedback about the bowling balls which we will ensure is passed on. We hope to see you back again soon! Best wishes - Adelaide
Reply from Tenpin - Exeter
Hi Henri. Thank you for rating Tenpin Exeter 5*! We are so pleased you had an enjoyable time! We hope to see you again soon. Best wishes, Jade
Renovation was perfect
Renovation was perfect. It's so much cleaner & better. Cleaned toilet was a 💯. Hope they'll maintain it ☺️
13 May 2026
Reply from Tenpin - Exeter
Hello Remalyn,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We're happy to hear that you enjoyed the renovation and the cleanliness. We appreciate your kind words and will do our best to maintain the standards. Thanks for your feedback and we look forward to welcoming you back again soon. All the best ~ Laura
Reply from Tenpin - Exeter
Hello Sebastian,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We are delighted to hear that the staff were pleasant. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Poor customer service
13 May 2026
Reply from Tenpin - Exeter
Hi Scott
We are sorry to hear that your experience with our customer Service was not up to your expectations. We hope that you will visit again in the future. Best wishes - Clare
Absolutely terrible experience
Absolutely terrible experience. Ruined a 9 year olds birthday party. Gave ample opportunity at the time to resolve and gave opportunity two days later by contacting head office. No resolution and to add insult to injury today received a £100 fine for over staying in their car park which was due to their incompetence not delivering the food and drinks for the children that was paid for and after waiting so long we eventually gave up.
25 April 2026
Reply from Tenpin - Exeter
Hi Stephen, thank you for leaving Tenpin Exeter a rating and review. We're very sorry to hear about the issues at the birthday party and the parking fine. We appreciate you bringing this to our attention and will ensure that your feedback is shared with the correct teams to improve our services in the future. Please send us an email to customer.feedback@tenpin.co.uk with the details of your booking and the subject line 'Review - Exeter' where we can look into this further for you. We hope to have an opportunity to welcome you back again in the future! Best wishes - Rosie
Get your drinks & snacks well before your booking
I booked us a family of 6 & pre-booked food & soft drinks which I highly recommend as waiting time at the bar was around 20 mins . Plenty of staff just disorganised & no one knew exactly where to form a queue 😳 On a positive the bowling was good value for money : £20 pp for 2 games , burger & chips & a jug of Pepsi (enough for 6) . Great fun will definitely return soon 👍🏻
6 May 2026
Reply from Tenpin - Exeter
Hi Lorraine,
Thank you for your lovely 4* review at Tenpin Exeter! We are delighted you've had a great time whilst on your recent visit to us. However we are very sorry to hear there wasn't much organisation at the venue. We will ensure this is passed across to the correct team to make any future improvements needed and look forward to welcoming you back again very soon! Best wishes- Steph
Awesome great for people all ages
6 May 2026
Reply from Tenpin - Exeter
Hello Cier, thank you so much for the wonderful 5* review of Tenpin Exeter! It is great to see you had an awesome time and we can't wait to welcome you back again soon! Best wishes - Mel
Overall was a good experience but check…
Overall was a good experience but check in was awfully slow
6 May 2026
Reply from Tenpin - Exeter
Hi Peter, thank you for the 3* rating of Tenpin Exeter. We're glad to hear that you had an overall good experience! However, we are sorry to hear that the check in service was slow. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade
Need more staff and more on the tills
What you have done to the place is great! But the staff were very slow, inexperienced and was huge queues to get a drink or just to wait to be told what alley we were in. There was just one girl on the till which you could tell was very new and I felt very sorry for her as she was all alone to deal with everyone signing in.
6 May 2026
Reply from Tenpin - Exeter
Hello Becky,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate you pointing out the positives of the venue. We're sorry the service was slow, and the queues were long. We'll address the staffing levels and training to improve the customer experience. Thanks for your feedback and we hope that your next visit is a 5 star experience. All the best ~ Laura
Reply from Tenpin - Exeter
Hello Mrs Sadie Dyer,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We are delighted to hear that you received great service. We hope to welcome you back again soon and that your next visit is another 5 star experience. All the best ~ Laura
Better than Winderland
Clean, big for the children and a great place for adults to sit. Better than Wonderland
6 May 2026
Reply from Tenpin - Exeter
Hello Harley,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We're glad you found our space clean and spacious for children, with comfortable seating for adults. Thank you for your positive feedback; we appreciate it! All the best ~ Laura
Great re-vamp
Great re-vamp. Customer service poor. Very slow on check in and at the bar.
Also when reporting an issue with the ten pin bowling lane. Many of the amusements needed tickets reloading.
For a venue if that size, I think the staff need to work at a better speed
4 May 2026
Reply from Tenpin - Exeter
Hello Zoe,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate your feedback on the revamp. We're sorry to hear about the slow service at check-in, the bar, and the bowling lane issue, as well as the amusement ticket reloads. We will address the staff's speed to improve efficiency. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Everything looks nice really nice but…
Everything looks nice really nice but is expensive and 10p sliding game machines cheating, when money dropped machine take it instead player.
29 April 2026
Reply from Tenpin - Exeter
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are pleased to hear that you enjoyed the layout at our location. We will pass your comments onto our team. Best Wishes - Kimberley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.