TC Harrison Group Reviews 

13,048
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for their exceptional helpfulness, patience, and clear explanations throughout every step of the vehicle purchase journey. Consumers frequently emphasize the remarkably smooth, stress-free service and deeply appreciate that sales representatives never create any pressure to make rushed decisions. Some people were dissatisfied with financial details or felt that certain staff members were unhelpful, unenthusiastic, and indifferent during their visit. A few other consumers also noted frustrating discrepancies regarding paperwork, unexpected pricing adjustments, or a lack of engagement from the team.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are incredibly friendly,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, professional, and provide... See more

Product

Consumers find product to be positive, highlighting that the cars are well-prepared, clean, and faultless... See more

Customer service

Users describe positive interactions with customer service, highlighting professionalism, helpfulness, and... See more

User experience

Customers had positive experiences with user experience, highlighting friendly and knowledgeable staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy trouble free transaction. Tom was very helpful and took the time to explain the controls and helped set up the technology needed to understand and drive our new car. Part exchange straightforward... See more

Company replied

Rated 5 out of 5 stars

We visited the dealership with a view of comparing colours. We didn’t expect them to have a car in stock with our colour of choice and the preferred model with desired specification. We spoke with... See more

Company replied

Rated 5 out of 5 stars

Just purchased my new car from TC Harrison Huntingdon, we recieved very good service no high pressure. Dan and Brian was very helpful and was very transparent with all the information regarding th... See more

Company replied

Rated 5 out of 5 stars

Me and my fiancé visited and met the lovely Mya who showed us around. We honestly couldn’t have asked for a better experience when buying our new cars, and a huge part of that is down to Mya. My... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Inspection Station
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(13,048)

1,239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fantastic experience, just in the positive way💯💯💯

Basically, I bought a new car on Ford because my experience on that being so amazing the way the staff receive me and my family make me buy a brand-new car there special the Manager of the shop attend us with so professionally and kindly way will make us to be more easy to decide to buy a new car family card from there we just have in the always just positive things to talk about our experience in Ford dealership🥳🥳🥳💯

5 September 2026
Rated 5 out of 5 stars

10/10 experience that makes buying a car easy!

I bought a car recently after spending quite a lot of time searching and not having good experiences with car dealerships.

Tony was incredibly friendly, helpful and did me a really good deal on a car that I am very very happy with. I was also helped by Dan on the day of collection who was very friendly, helpful and helped everything go so smoothly.

10/10, would recommend them to anybody looking for a new car!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

TC Harrison Burton upon Trent.

TC Harrison Burton upon Trent.
The staff were welcoming and friendly,
Andy looked after us, his calm approach made us feel comfortable.
They kept us up to date with the progress of the car.
Very pleased with the service.

28 August 2026
Rated 5 out of 5 stars

The BEST experience ever.

The experience of this car purchase was the best I have ever had and I have purchased many cars in my life, some of which have been very, very expensive cars.
The whole experience was so good from test drive,to handover and then the aftercare.
I can not praise George ( the sales person ) and Carol ( the sales manager ) highly enough.
They were both so excellent in helping me throughout the whole process.
They could not do enough for me and they were so pleasant during the whole process.
I recommend this garage to everyone.

4 September 2026
Rated 5 out of 5 stars

Great customer service

Great customer service! Fatima quickly ascertained what we were looking for and talked us through all our different options for finance. We had a new Ford Puma Gen-E within days and are delighted with it.

28 August 2026
Rated 5 out of 5 stars

Absolutely everything from the first…

Absolutely everything from the first message to driving away in my dream car I couldn't have asked for a better experience.
Luke (the first one) was so supportive and made me feel like I could ring/msg anytime and no question was a stupid question, to Luke (the 2nd) and his desk neighbour where i became the "cool grandma". I felt listened too supported and above all like I mattered and was the only customer in the world (at that point)
cant leave a review and not mention Dan who explained some "boy" stuff to me and made it make sence!
THANK YOU SO MUCH X

27 August 2026
Rated 5 out of 5 stars

Motability Scheme

Found the Motability scheme was professionally explained by Martyn Hunt and was kept informed at every stage which gave my husband and I the confidence that we had chosen the right car for us.

1 September 2026
Rated 5 out of 5 stars

Good helpful service

The whole process of changing my car was made very easy by Phil. He was helpful and offered me a range of options to buy the car .
Thank you your help

2 September 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review. We're glad Phil made the process of changing your car easy and helped you find the right option. Thank you for choosing TC Harrison, and we hope you enjoy your new car! 🚗

Rated 5 out of 5 stars

Excellent service.

23 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback! We're glad you received excellent service. Thank you for choosing TC Harrison, and we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Tom was so helpful and uderstanding

Tom was so helpful and uderstanding . Such a lovely non pushy sales person

28 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review. We're glad Tom was so helpful and provided a friendly experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Me and my fiancé visited and met the…

Me and my fiancé visited and met the lovely Mya who showed us around. We honestly couldn’t have asked for a better experience when buying our new cars, and a huge part of that is down to Mya.

My fiancé and I were both looking to purchase new cars, and Mya went above and beyond to help us through the whole process. She was incredibly friendly, approachable and knowledgeable, and never once made us feel pressured or rushed into making a decision.

Herself and Dan also stayed after hours to help us get our cars sorted for collection. Great experience and 5* customer service and professionalism at this branch.

5 September 2026
Unprompted review
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your lovely review. We're glad Mya and Dan went above and beyond to make your car-buying experience so smooth and enjoyable. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Martyn was very professional and kept…

Martyn was very professional and kept us informed how things were progressing right up until we received our new car. Excellent service all the way.

31 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review. We're glad Martyn kept you informed throughout the process and provided excellent service from start to finish. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Know their cars

Knowledgeable sales person with strong interest in the car being sold.

23 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review. We're glad our knowledgeable team helped you find the right car and provided a great experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

The staff were so helpful and patient

The staff were so helpful and patient. It made the experience of buying a car so much more pleasurable and less stressful

30 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review. We're glad our team made your car-buying experience enjoyable, stress-free, and provided such helpful and patient service. Thank you for choosing TC Harrison!

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