TC Harrison Group Reviews 

12,979
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and attentive throughout the entire vehicle purchase journey. People also appreciate the clear and thorough explanations of vehicle features and flexible financing options, which make buying a car wonderfully smooth and stress-free. Some reviewers were not happy with vehicle preparation, noting frustrating issues such as inadequate cleaning upon collection, unexpected vehicle damage, or poor paintwork flaws. A few other people also felt that there were issues with the financial paperwork.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is friendly, professional, and provides... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff who make the... See more

Product

Users describe positive interactions with product, expressing great satisfaction with their new vehicles and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently helpful,... See more

User experience

Customers had positive experiences with user_experience, highlighting a straightforward and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We was looked after and treated absolutely fantastic by the second hand car salesman Tony Mahan at your derby depot, so easy to deal with, he knew everything that we wanted to know and more, he put... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I had a great experience purchasing my Ford Puma. A big thank you to Maria and Irvine for making the whole process so smooth and straightforward. They were friendly, helpful and professiona... See more

Company replied

Rated 5 out of 5 stars

Ethan couldn't have been more helpful. He was attentive without being pushy and very patient with us as we navigated our way around our fist purchase of an electric car. His knowledge enabled us to fe... See more

Company replied

Rated 5 out of 5 stars

We first purchased a nearly new Kuga and quickly realised it was not the car for us. We made the mistake of not going fully electric. Fortunately Paul from TCH helped us to purchase a new Capri which... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Inspection Station
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(12,979)

1,295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely recommend

I had a great experience with T.C. Harrison and would definitely recommend. The process of buying a new car was made quick and easy and I was kept up to date throughout the whole process.
All staff was kind and friendly, and a big thank you to Ethan who made everything go smoothly, answering any questions or issues I had along the way.
Thank you!! 🌟

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Malcolm, as always. He takes time to explain things fully, I am really pleased with my new Puma despite not wanting to part with my much loved Fiesta. The team at TCH are very professional and I would highly recommend them.

13 August 2026
Rated 5 out of 5 stars

Happy Customer

We have been using TC Harrison for years now and Malcolm Williams has always looked after us, he always listens to what we want and by now can even guess! We’ve always been happy with our cars but the service from Malcolm has been always been spot on.

12 August 2026
Rated 5 out of 5 stars

Great service

Everything went to plan, we were kept up to date throughout. Excellent service.

12 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review. We're glad everything went to plan and that you were kept up to date throughout. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Very helpful and patient with me as…

Very helpful and patient with me as was my frist time doing it on my own

12 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your lovely review. We're glad our team was able to help and support you through the process. Thank you for choosing TC Harrison, and we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Very good experience buying a new car…

Very good experience buying a new car with Ben Taylor at T C Harrison Burton highly recommend using TCH

15 August 2026
Unprompted review
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your great review! We're delighted to hear Ben Taylor provided a very good experience when purchasing your new car. Thank you for choosing TC Harrison and for your recommendation. 😊

Rated 5 out of 5 stars

Maria had come in on her day off to do…

Maria had come in on her day off to do the handover. Very good customer service and all went smoothly.
Very polite and friendly.

11 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review! We're glad Maria was able to make the handover smooth and provide excellent customer service, even on her day off. Thank you for choosing TC Harrison. 😊

Rated 5 out of 5 stars

Smooth Experience

Great experience getting our new capri, was smooth and pickup was fast. The car is great and we are very impressed

8 August 2026
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Reply from TC Harrison Group

Thank you for your great review! We're delighted to hear you had a smooth experience collecting your new Capri and that you're impressed with the car. Thank you for choosing TC Harrison.

Rated 4 out of 5 stars

The experience was a positive one

The experience was a positive one. The sale of the car was straight forward. I hope the after sales care is as good. Thanks.

3 August 2026
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Reply from TC Harrison Group

Thank you for your kind review! We're glad to hear you had a positive and straightforward experience with us. Thank you for choosing TC Harrison, and we look forward to providing excellent aftersales care too.

Rated 4 out of 5 stars

4 stars ⭐⭐⭐⭐

4 stars ⭐⭐⭐⭐

I recently bought a car from T.C. Harris in Burton on Trent and overall I was happy with the experience. The car itself is good and the buying process was straightforward.

The only disappointment was that the car hadn’t been cleaned properly when I collected it. A little more attention to the cleaning and presentation would have made the experience much better.
Overall, I’m happy with my purchase and would give T.C. Harris 4 out of 5 stars.

10 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your review. We're glad you were happy with your purchase and found the process straightforward. Thank you for choosing TC Harrison. 😊

Rated 5 out of 5 stars

Vehicle purchase

Very helpful staff in all departments
Reasonable competitive pricing
Always seem to work to estimated time
NEVER ever had any issues
Would I recommend YES
Thank you TCH

9 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your fantastic review! We're delighted to hear you've always found our team helpful. Thank you for choosing TC Harrison and for your recommendation.

Rated 5 out of 5 stars

Looked after and attenbuying a car ded too as soon…

Looked after and attended too as soon as onto showroom and forecourt, sakes team very good especially sam who looked after us throughout.

3 August 2026
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Reply from TC Harrison Group

Thank you for your kind review! We're glad you felt well looked after from the moment you arrived, thank you for choosing TC Harrison. 😊

Rated 5 out of 5 stars

Fantastic service - again!

Fantastic service. Tom Hardy and Steve King sorted everything for me as they have when I have bought cars from TC Harrison before. I’m very happy with my new Ford Puma and very happy with the deal Tom secured. This is the eighth car I have purchased from the company and have been very happy with all of them.

2 August 2026
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Reply from TC Harrison Group

Thank you for your fantastic review! We're delighted to hear Tom and Steve made everything easy for you once again. Enjoy your new Ford Puma, and thank you for choosing TC Harrison for your eighth vehicle purchase.

Rated 5 out of 5 stars

Great service and support throughput…

Great service and support throughput the purchase.

2 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your great review! We're glad to hear you received excellent service and support throughout your purchase. Thank you for choosing TC Harrison.

Rated 5 out of 5 stars

Sale went through well and getting used…

Sale went through well and getting used the car would prefer a paper manual than the on screen type but ford saving money

1 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your review! We're glad to hear the sale went smoothly and that you're enjoying getting used to your new car. Thank you for choosing TC Harrison, and we wish you many happy miles ahead.

Rated 5 out of 5 stars

We knew what we wanted and George…

We knew what we wanted and George helped us through our journey, he was accepting that we did want extra’s and was both polite and professional

2 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review! We're delighted to hear George helped guide you through your journey in a polite and professional manner. Thank you for choosing TC Harrison, and we hope you enjoy your new car.

Rated 5 out of 5 stars

Hi your salesman Chris was Very helpful…

Hi your salesman Chris was Very helpful from start to finish answering all our questions and made our purchase easy and quick
Thankyou

31 July 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review! We're delighted to hear Chris was so helpful from start to finish and made your purchase easy and quick. Thank you for choosing TC Harrison, and enjoy your new car.

Rated 5 out of 5 stars

We had a great experience at TCH…

We had a great experience at TCH Huntingdon with Malcolm he was so helpful finding the car and spec to suit our needs and there was no pressure put on us he asked what we could afford and told us our options highly recommended

8 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review! We're glad Malcolm helped you find the right car with no pressure. Thank you for choosing TC Harrison and for your recommendation.

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