Very efficient and friendly service. Billy listened to what I wanted, and despite my A6 being a Japanese import, he still booked me in for a transmission service without trying to upsell anything I di... See more
Location
Switch locationGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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Fantastic service, everyone was really friendly and helpful they really looked after us each time we visited and made handover day really special - thank you. Big thank you to Oliver Loton who went... See more
Company replied
Smooth hassle free purchase of a new car completed in 2 days including a personal plate change. Salesman Stephen Ridsdale was friendly and handled everything to my satisfaction. Will use again in futu... See more
Company replied
I needed to take my car to have some defective paint work corrected in the body shop. The service provided by Mike and Austin was exemplary and the finished job looks brilliant. I can’t thank them eno... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, United Kingdom
- 01423 869700
4.7
Excellent
546 reviews
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Very efficient and friendly service
Very efficient and friendly service. Billy listened to what I wanted, and despite my A6 being a Japanese import, he still booked me in for a transmission service without trying to upsell anything I didn't need. The service and inspection was very detailed and I was provided with all the information I needed to make an informed decision about my car. Will definitely come back.
5 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic experience
Both Leo and Leah were absolutely brilliant, very professional, friendly and knowlegable.
Leo dealt with everything superbly and I wouldn't hesitate to recommend him to anyone looking to purchase an Audi.
31 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you very much for your kind words, Alex. We’re delighted to hear that both Leo and Leah provided such a professional and friendly service throughout your experience. It’s wonderful to know that Leo was able to assist you superbly and that you feel confident recommending him to others looking to purchase an Audi. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service to all our customers. We wish you many happy miles in your new Audi.
Smooth hassle free purchase of a new…
Smooth hassle free purchase of a new car completed in 2 days including a personal plate change. Salesman Stephen Ridsdale was friendly and handled everything to my satisfaction. Will use again in future.
31 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Stephen provided a friendly and efficient service, making your purchase smooth and hassle-free. It’s wonderful to know that the process, including your personal plate change, was completed to your satisfaction within such a short timeframe. We truly appreciate your support and look forward to welcoming you back in the future. Enjoy your new car!
Harrogate Audi 🌟
The team at Audi Harrogate always go above and beyond. Rita is always so pleasant to deal with, and it makes such a difference. Thank you ☺️
29 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Emily, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Rita and the team at Audi Harrogate have consistently provided such a pleasant experience for you. It’s always our aim to go above and beyond for our customers, and your kind words truly mean a great deal to us. We look forward to welcoming you back in the future. Thank you again for taking the time to share your positive feedback. Best wishes, Audi Harrogate Team
salesman Gary did an excellent job
30 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Danny, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Gary provided excellent service during your visit to Harrogate Audi. It is always our aim to ensure every customer receives the highest standard of care and attention. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
When buying my next car I already knew…
When buying my next car I already knew exactly what I wanted however Oli was great from start to finish and always available to answer any questions I had!!
28 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Jess, Thank you ever so much for your kind words and for taking the time to leave such a lovely review. We’re delighted to hear that Oli was able to support you throughout your car-buying journey and was always available to answer your questions. It’s wonderful to know you found exactly what you wanted and had a positive experience from start to finish. We truly appreciate your feedback and hope you continue to enjoy your new car for many miles to come. Best wishes from all of us at Harrogate Audi.
Fantastic service
Fantastic service, everyone was really friendly and helpful they really looked after us each time we visited and made handover day really special - thank you.
Big thank you to Oliver Loton who went above and beyond to help us buy our new car and made the whole process really easy and hassle free!
27 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Christie, thank you ever so much for your lovely review. We’re delighted to hear that you found our team friendly and helpful throughout your visits, and that handover day was truly special. Oliver Loton will be thrilled to know his efforts made the process easy and hassle-free for you. It’s wonderful to know we could assist you so well with your new car purchase. We truly appreciate your kind words and support. Wishing you many happy miles ahead!
Body shop
I needed to take my car to have some defective paint work corrected in the body shop. The service provided by Mike and Austin was exemplary and the finished job looks brilliant. I can’t thank them enough and would certainly recommend them to others
27 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you very much for your kind words, Wayne. We are delighted to hear that Mike and Austin provided you with such exemplary service and that you are pleased with the finished result. It’s always wonderful to know our customers feel confident in recommending us to others. Your feedback means a great deal to the entire team at Harrogate Audi, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
Dealt with efficiently and politely…
Dealt with efficiently and politely giving excellent customer service
21 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Brian, Thank you very much for your kind words. We are delighted to hear that you found our service both efficient and polite, and that our team provided excellent customer care. Your positive feedback truly means a lot to us, as we always strive to ensure every customer has a pleasant experience. It’s wonderful to know that our efforts have been appreciated. We look forward to welcoming you back to Harrogate Audi in the future. Kind regards, The Harrogate Audi Team
Simply ignored by poorly trained salesstaff
I have owned three Audis and I have always liked the marque. With my Landrover coming up for renewal and my wife also needing a new car, we dropped into Audi in Knaresborough. We looked around until the receptionist offered to find someone to talk to us. No-one came We asked again. Again no-one came, so we left.
Thinking this was a blip I rang to make an appointment. Someone called Mark arranged this. We arrived, slightly early. We were pleasantly greeted, seated and given a coffee. The young man went to find our salesperson
We waited for 20 minutes after our appointment time. Noone came. As we got up to leave, one of the service staff spotted us and asked if we were ok… she. Then went to find “a manager”. After a further wait a saleswoman arrived - without any explanation “except no-one told me you were here” which wasn’t true. We left.
I think this is one of the worst examples of customer service I have come across. Its clear Sytner doesn’t value its customers or doesn’t train or manage its sales staff properly.
21 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Flier, We are truly sorry to hear about your disappointing experience at our Harrogate Audi dealership. This clearly falls short of the high standards we strive to maintain. We appreciate you bringing this to our attention, as it helps us understand where improvements are necessary. Customer service is very important to us, and it is regrettable that you felt undervalued. Please accept our sincere apologies for the frustration caused during your visits. Kind regards, Harrogate Audi Team
Outstanding
Efficient, friendly, very customer focused and extremely professional thank you all
18 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Mark, Thank you very much for your kind and thoughtful review. We are delighted to hear that you found our team efficient, friendly, and professional. It is always our aim to provide a customer-focused experience, and your positive feedback is truly appreciated. Your support motivates us to maintain high standards in everything we do. We look forward to welcoming you back to Harrogate Audi in the future and continuing to deliver the service you expect and deserve. Kind regards, The Harrogate Audi Team
I am a Belgian Audi owner and drove up…
I am a Belgian Audi owner and drove up North to visit my son.
I suddenly saw a yellow warning light on the dashboard and I contacted an Audi repair centre.
This centre was the nearest, so
I placed a call and could come in immediately.
At the garage the staff was extremely friendly.
They attended to me right away way.
I could wait in a very nice area with drinks cold and warm at my disposal. In the end they came back to me that i could drive home To Belgium safely, but had to do a check up at home.
When I asked to settle the bill they replied it was Audi service free of charge.
Pity I can’t buy my next Audi at this place.
Thanks to the lovely staff.
Michèle
20 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Michèle, Thank you for sharing your positive experience at Harrogate Audi. We are delighted to hear our team was able to assist you promptly and make you feel comfortable during your visit. It’s wonderful that you felt well cared for and reassured about your car’s condition. Your kind words mean a great deal to us, and we appreciate you taking the time to acknowledge the hospitality and service you received. We wish you safe journeys back to Belgium and hope to see you again in the future. Kind regards, Harrogate Audi Team
Good quality service
Good quality service. Job under taken in a timely manner.
Good welcoming staff.
17 July 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Mr Cook, Thank you very much for your kind words and for taking the time to leave us a fantastic 5-star review. We are delighted to hear that you found our service to be of good quality and that the job was completed promptly. It’s also wonderful to know that our team made you feel welcome during your visit. Your positive feedback is greatly appreciated and encourages us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Kind regards, Harrogate Audi Team
First class and great customer service
First class and great customer service. Very easy from start to finish. Thank you.
9 July 2026
Unprompted review
Great service from Leo Sherratt … again
Your salesman Leo Sherratt has made the buying experience seamless and straightforward. He goes the extra mile to ensure everything is completed on time. There are no surprises and everything is organised well in advance to make the whole process of purchasing a car easy.
8 July 2026
Unprompted review
Friendly efficient staff
Friendly efficient staff.
Service carried out quickly.
8 July 2026
Unprompted review
Terrible communication
My car was recovered to Harrogate Audi on the basis that I was told it would be repaired as soon as possible and fitted in around booked in work. The day after recovery I was sent a booking email for 34 days later. It was over 6 days before it was brought in for diagnosis. Over three weeks later I decided to collect my car which had been repaired and further tested for an entire week, whereby I was asked to sign a false statement that I had been told that a further repair was required, which was untrue. I would have sent my car elsewhere if they had been honest about timescales.
4 July 2026
Unprompted review
Buying a new car
I find changing the car is usually a lot of hassle however the people at Audi Harrogate made it a very pleasant
and stressless experience
26 June 2026
Unprompted review
Great team looking after car & customer
I am always made to feel like a valued customer from the personal greeting when I arrive until a friendly goodbye when I leave.
I am kept informed of progress while the car is being worked on, receive a very useful video health check, a complimentary wash & vac and timely notification when the car is ready to pick up.
A great team at Harrogate Audi looking after the car and the customer - well done !
23 June 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you very much for your kind words. We are delighted to hear that you found all our staff friendly and helpful during your visit. At Harrogate Audi, we strive to provide a welcoming and supportive environment for all our customers, and it is wonderful to know that this was reflected in your experience. Your positive feedback is greatly appreciated and motivates us to maintain the high standards we set ourselves. We look forward to welcoming you back in the future.
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