Exceptional customer service! I picked up my Motability car a month ago and had few questions about settings and accessories. I went into the garage and Jamal came and sat in the passenger side and... See more
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Firstly let me say Becky on service desk was amazing she is a credit to you but the mechanics let you down. So I brought my car last week for service and mot including washing my car which didn’t ha... See more
Company replied
I recently purchased a used mini from Stratstone Mini Doncaster. This was made an excellent and stressless experience by Jake Bishop, who was very friendly and professional and not pushy at all.He w... See more
Company replied
Didn’t buy a car in the end, the last week June, first week in July didn’t materialise and found a car somewhere else, very apologetic said out of their hands but sadly in sales over promising and und... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Wheatley Hall Rd, DN2 4PE, Doncaster, United Kingdom
- 01302 380500
4.9
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Friendly and welcoming staff
Friendly and welcoming staff, keeping you informed about your order
8 March 2022
Reply from Stratstone - MINI Doncaster
Hi,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Service has been second to none right…
Service has been second to none right from the very beginning. I viewed and purchased my mini during lockdown and everyone involved was amazing. Nothing was too much trouble. All staff are totally professional and a pleasure to deal with. My lovely mini has just been back for its annual service and mot and again the treatment I received from everyone was excellent. I will definitely recommend Mini Stratstone and it will certainly be the first place I go to when I change my mini for a new one
2 March 2022
Reply from Stratstone - MINI Doncaster
Hi Sue,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Doncaster.
Have a nice day!
Customer Services
Service and MOT
Took my cherished Mini for a service and MOT to Stratstone Mini, Doncaster They are Well organised with good communication throughout, the work was completed as agreed and on time, the staff were very helpful.
26 February 2022
Reply from Stratstone - MINI Doncaster
Hello Amanda,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Definitely recommend
I bought a mini just recently and it was a really good experience with great service and friendly smiling staff. Emma was really helpful in helping me choose what I wanted...I would definitely recommend
24 February 2022
Unprompted review
Reply from Stratstone - MINI Doncaster
Hi Jane,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Make sure you get agreed terms of deal…
Make sure you get agreed terms of deal in writing before leaving the showroom to avoid any confusion - might be commonsense but avoids angst later
24 February 2022
Reply from Stratstone - MINI Doncaster
Hi Ian,
Thanks for your review.
All of our terms and conditions are agreed with our customers and for them to see before any deals are signed as full paperwork is always available.
Customer Services
This is the second Mini I have bought…
This is the second Mini I have bought from Stratsone Doncaster. I dealt with Bethany both times and received fantastic service. Bethany kept me up to date with lead times on the order and delivery, especially with the delays due to Covid.
Every time I have dealt with anyone at Stratsone Mini the staff have been extremely helpful. I wouldn't hesitate in recomending them, especially Bethany.
23 February 2022
Reply from Stratstone - MINI Doncaster
Hi Martin,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Doncaster.
Have a nice day!
Customer Services
Car dealer ‘add ons’ to quoted price
Daughters mini in for service prior to sale … booked on line and selected service option on basis of car, age and mileage ….On booking in at the showroom …. was advised extra c. £80 required for brake fluid …. Reluctantly agreed as the car must be safe for new owner…Then after a long delay …. Further ‘add on’ (£44) requested for ‘diagnostic test’… declined this but was then advised they would leave ‘service due’ light active (making the car unsaleable at its true value) !!!!!!!
Under duress agreed to pay this ….
Beware of Stratstone add ons to quoted prices
(Won’t be buying my daughters new car from Mini !!! )
21 February 2022
Unprompted review
Reply from Stratstone - MINI Doncaster
Hi Jon,
Thank you for leaving this review.
After further investigation, I have liaised with the MINI branch in Doncaster.
After the technician had read the key, it showed the vehicle was also due a break fluid service and a vehicle check service.
The service advisor informed yourself of this and also informed you that they wouldn't be able to take the service light before these two further items had been completed.
I can assure you that the team would not have been trying to add anything further on, they would of just been informing you of what was needed on the vehicle.
We appreciate all feedback and we will ensure to take your feedback on board.
Customer Services
exceptional service.
I went into mini Doncaster today I was looking to see what they could offer me for when I want to change my car. As I walked in I was greeted by some one on the front. It made me feel very welcome. I was later approached by a lovely young girl called Bethany. She told me all the options I could go for with different scenarios. I was made to feel very special the atmosphere was very friendly. The service I was given was exceptional. I will definitely be coming in to see you again when I’m ready for renewing my car. Thank you.
19 February 2022
Unprompted review
Reply from Stratstone - MINI Doncaster
Hi Ann,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Doncaster.
Have a nice day!
Customer Services
Pleasant and seamless
The whole experience was pleasant and seamless. Emma the sales assistant was friendly, helpful and made everything so easy.
Really enjoyed buying a car from Mini and Emma.
17 February 2022
Reply from Stratstone - MINI Doncaster
Hi Stuart,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Came in looking for a mini
Came in looking for a mini. Was unsure what to get, but with the help on one of the team drove away in an amazing looking car
11 February 2022
Reply from Stratstone - MINI Doncaster
Hello,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Evans Halshaw Customer Services
Very happy with the support provided by…
Very happy with the support provided by Emma Wilson. This was a long distance purchase and I needed more reassurances from her than I would have needed had I been local to the garage. Just awaiting one final piece of paperwork
24 January 2022
Reply from Stratstone - MINI Doncaster
Hi Philip,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Velly well looked after
22 January 2022
Reply from Stratstone - MINI Doncaster
Hi Amy,
Thank you for your positive review.
Have a great day!
Customer Services
Fantastic service from Emma Wilson
Fantastic service from Emma Wilson at Stratstone mini . Emma helped me find and buy my new car. Her friendly, knowledgable manner and dedication to finding me exactly what I wanted made the whole experience a pleasure .
21 January 2022
Reply from Stratstone - MINI Doncaster
Hi Clare,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Great service really smooth and easy.
18 January 2022
Reply from Stratstone - MINI Doncaster
Hello Laura,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Great service from start to finish
Great service from start to finish, and love my new mini so much.
18 January 2022
Reply from Stratstone - MINI Doncaster
Hello Carol,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Our mini experience was totally the…
Our mini experience was totally the best Conner went threw everything with us. I just love our countryman, im blown away by the stuff it can do light changing is the best. The car itself is very spacious, when you think of mini its not what you expect but we love it. The guys at doncaster are just great
11 January 2022
Reply from Stratstone - MINI Doncaster
Hi Julie,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Staff very friendly and helpful
Staff very friendly and helpful. Also very quick and efficient
8 January 2022
Reply from Stratstone - MINI Doncaster
Hi Karen,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
I don’t need to be offensive
I don’t need to be offensive. Doncaster mini always do an excellent job.
8 January 2022
Reply from Stratstone - MINI Doncaster
Hi Gillian,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
100%
All staff were very helpful and got back to you with any questions. Easy and simple way to purchase a car.
7 January 2022
Reply from Stratstone - MINI Doncaster
Hi,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
All went very smoothly no problems at…
All went very smoothly no problems at all.
Would use again
6 January 2022
Reply from Stratstone - MINI Doncaster
Hi Alasdair,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
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