Spinney Motorhomes & Caravans Reviews 

2,082
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and sales team for being exceptionally helpful, welcoming, and patient throughout the entire purchasing journey without feeling any pressure. People note that the vehicle handovers are thorough, highly informative, and make the buying process completely seamless and stress-free. However, some people mentioned frustrations regarding poor communication, delayed email responses, and ongoing difficulties with after-sales support services. Consumers also reported concerns about vehicle preparation, noting unaddressed mechanical defects, cleaning issues, and missing items upon collection. Some reviewers experienced troubles with faulty equipment or unexpected repair bills following their purchase.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting helpful and thorough handovers by knowledgeable team... See more

Service

Reviewers mention positive feedback about service, noting that sales teams and staff members are helpful,... See more

Product

Consumers find product to be positive overall, with many expressing satisfaction regarding their new... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall purchasing process is... See more

Customer service

Users describe positive interactions with customer_service, noting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We only found Spinney via an internet search. However, from the initial enquiry, they were very responsive. Our purchase was handled by Barry, who couldn’t have been more helpful. He kept us updated o... See more

Company replied

Rated 5 out of 5 stars

The Team we meet at SPINNEY WARWICKSHIRE were extremely helpful and knowledgeable.Sales Executive Richard Bulmer, guided us through the types of Caravans which our Car would pull.,and what Extras we... See more

Company replied

Rated 5 out of 5 stars

We were advised by one of the salesman Simon. He was brilliant, really went the extra mile to help us find the right motorhome. Answered every question patiently, even took us for a test drive and exp... See more

Company replied

Rated 5 out of 5 stars

We went to Spinney in Warwickshire and found them to be extremely helpful and courteous. We dealt with Richard Bulmer on the Sales side and purchased a lovely Coachman pastiche caravan. Alan Rumney... See more

Company replied


Company details

  1. RV Dealer
  2. Campground
  3. Hobby Store
  4. Mobile Home Dealer
  5. Motor Vehicle Dealer
  6. RV Repair Shop

Written by the company

Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants

Experience Your dream with Spinney

Written by the company

With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,082)

552 reviews in the last 12 months

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Rated 5 out of 5 stars

Autosleeper warwick

Good experience when we went to view campervan we were given keys and told to take as long as we wanted we then were allowed to take on extended test drive, we then gave them a list of a few snagging items that needed addressing and were told all would be done before purchase, when we returned to collect a few weeks later everything was done and we were given a comprehensive handover prior to paperwork all done in a friendly no pressure manner.

6 August 2026
Rated 1 out of 5 stars

It's the worst experience I've ever had…

It's the worst experience I've ever had when buying a leisure vehicle. There seemed to be no sales organisation, process or procedure; no team or team work; no normal sales enthusiasm; people didn't respond to emails and many promised phone callbacks didn't happen. It took weeks to transfer the vehicle we bought without seeing from Flintshire to Rushden. We were left feeling that nobody cared less whether we bought the motorhome or not.

13 August 2026
Rated 5 out of 5 stars

Stress free purchase

We were given the keys to view the motorhome by Ryan. There was no pressure put on us and we were able to spend as long as we wanted viewing it. Ryan did the handover he was helpful and thorough. The whole process was seamless. Post sale our questions were answered promptly. Nothing was too much trouble

31 July 2026
Rated 5 out of 5 stars

All the team were fully customer…

All the team were fully customer focused and very knowledgeable about the products they were selling. The whole part exchange procedure was seemless and done to my expectations. Particularly thanks to James who was brilliant.

13 August 2026
Rated 2 out of 5 stars

Spinney Northamptonshire .The first…

Spinney Northamptonshire .The first impression from sales a gentleman called James was excellent and the reason we opted to go ahead with the purchase of our Coachman caravan. It was only when we got it home that we found the cleanliness was superficial, as if it had a quick spray over and not wiped off with run marks from the spray or what ever they used. A chrome trim had fell out of one of the cabinets and pubic hairs found in the shower tray. The service book had not been stamped and when I enquired on what to do the person on the end of the phone said pop it in and we would stamp it, I said I live 85 miles away, she said when passing then was the only option. There were a few more bits that we found cleaning wise, not hoovered properly etc. We just felt it was a rush job and when you spend a lot of money on a caravan that we have saved up for its very disappointing.

12 August 2026
Rated 5 out of 5 stars

Bought a campervan recently from Spinney in Warwickshire

Bought a campervan recently from Spinney in Warwickshire. All the staff were friendly and professional making the whole process easy. They delivered the van to my house following warranty issue with the fridge developing the morning of the pick up. Great service. Handover was comprehensive and informative from Alan Rumney. Both Alan and the Salesman Richard Bulmer made the whole experience very much less stressful than I was expecting. So thank you to all at Spinney in Warwickshire.

30 July 2026
Rated 5 out of 5 stars

Perfect…

Everyone was friendly and the caravan is great
From delivering the new van to taking the old one away was perfect x

11 August 2026
Rated 5 out of 5 stars

Motorhome purchase Spinneys

This is our second motorhome from Spinneys and as always excellent service and handover. Would recommend Spinneys everytime.Thank you Mark and team. Xx

11 August 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic feedback! It’s wonderful to hear that you’ve chosen Spinney for your second motorhome and that, once again, you received excellent service and enjoyed your handover experience.

We really appreciate your continued trust and recommendation. We’ll be sure to pass your kind comments on to Mark and the team.

We hope you enjoy many more happy adventures in your new motorhome!

Rated 5 out of 5 stars

Very good sales team and handover of…

Very good sales team and handover of motorhome on a Saturday. Very clean and well presented and well described in advert. I would recommend spinney to friends and family

1 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback!

We’re delighted to hear that you were so pleased with our Sales Team and the handover of your motorhome. It’s great to know that you found the vehicle clean, well presented and accurately described in the advert.

We really appreciate your recommendation to friends and family and hope you enjoy many happy adventures in your new motorhome!

Thank you for choosing Spinney.

Rated 2 out of 5 stars

Check everything is working

We purchased a motor home in April 2026 from the Chester team
.The pre-delivery inspection had obviously not been completed on it, as our first trip out in May highlighted serious faults, including a gas leak.After a bit of a battle we got agreement to have it repaired locally to us as we lived miles away .We've missed many camping opportunities due to ongoing repairs.
Sales seem more important than service.Please check everything before you buy

28 April 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to share your feedback. We are disappointed to read your comments, particularly as we discussed your concerns at length and worked with you throughout to find a suitable resolution.

We fully appreciate that you live some distance from our Chester branch and, when you requested for the work to be carried out locally to you, we facilitated this arrangement and reimbursed you for the associated costs.

We are sorry to hear that the ongoing repairs have impacted your enjoyment of the motorhome and understand how frustrating it must have been to miss planned camping trips. However, we do feel it is important to clarify that we did work with you at each stage to assist in resolving the concerns raised.

We take all customer feedback seriously and will continue to review our processes to ensure we provide the best possible experience for our customers.

Rated 5 out of 5 stars

Sale of my van

From the moment I rang the staff were a pleasure to deal with them.
The chap who checked the van at my house
Was extremely pleasent and on time and the money transfered

Certainly a company I would recommend.

10 August 2026
Unprompted review
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your wonderful feedback!

We’re delighted to hear that you found the team a pleasure to deal with from your very first call through to the completion of the sale.

It’s particularly pleasing to hear that the member of our team who visited your home was friendly, professional and punctual, and that the payment process was completed smoothly.

Thank you for recommending Spinney. We really appreciate your kind comments and the opportunity to assist you.

Rated 5 out of 5 stars

Hannah stafford was extremely helpful…

Hannah stafford was extremely helpful and very patient with all my enquiries. She is a credit to your company. Will not hesitate to recommend your company.

Sue Butler

8 August 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback!

We’re delighted to hear that Hannah was so helpful and patient throughout your enquiries. It’s wonderful to know that she made such a positive impression and that you would be happy to recommend Spinney.

We’ll be sure to pass your kind comments on to Hannah, we’re proud to have her as part of the team.

Thank you again for choosing Spinney, and we really appreciate your recommendation!

Rated 5 out of 5 stars

Great experience

Collected our caravan from Spinney Warwickshire on Friday, headed straight to a site to use it. Everyone that works there are very professional, from sales exec Richard to Alan who did the handover. Didn't know what to expect when I collected, but Alan showed me everything. We had a great weekend in our new caravan with no issues, largely because of the thorough tour of the van before I left. Thanks Spinney Warwickshire team.

7 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback!

We’re delighted to hear you had such a great experience with the Warwickshire team, from Richard in Sales through to Alan, who carried out your handover.

It’s especially pleasing to hear that Alan’s thorough handover gave you the confidence to head straight off to enjoy your first weekend away, and that everything went smoothly with your new caravan.

We’ll be sure to pass your kind comments on to Richard, Alan and the wider Warwickshire team.

Thank you for choosing Spinney Motorhomes, and we hope you enjoy many more fantastic adventures!

Rated 5 out of 5 stars

5* purchase experience

Best caravan buying experience I’ve had Brian worked with me through purchase and Alan explained everything on the handover ,there was nothing he could not answer.
Many thanks to all involved at the Warwickshire branch great service.

7 August 2026
Unprompted review
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic 5-star feedback!

We’re delighted to hear that this was the best caravan buying experience you’ve had. It’s wonderful to know that Brian supported you throughout the purchase and that Alan made your handover so thorough, answering all your questions along the way.

We’ll be sure to share your kind comments with Brian, Alan and the wider Warwickshire team.

Thank you for choosing Spinney Motorhomes, and we wish you many happy adventures in your new caravan!

Rated 5 out of 5 stars

Great service from fantastic team.

Excellent care and service from beginning looking at caravan, purchasing, service and handover. Thank you Alan and team at Warwickshire.

24 July 2026
Unprompted review
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your wonderful feedback!

We’re delighted to hear that you received excellent care and service throughout your entire journey with us, from choosing your caravan through to the purchase, preparation and handover.

We’ll be sure to pass your kind comments on to Alan and the wider Warwickshire team. It’s fantastic to hear that they looked after you so well.

Thank you for choosing Spinney Motorhomes, and we wish you many happy adventures with your new caravan!

Rated 5 out of 5 stars

Excellent service…

We couldn't have been more pleased with the whole process. When we first arrived the idea was to look at some motorhome layouts. We were invited to look at all the ones in stock.
Once we had found one we liked the negotiations were very straightforward. We agreed a handover date and the vehicle was fully prepared ready for us. Everyone was so friendly and helpful and having the cafe on site was a real bonus.

4 August 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback!

We’re delighted to hear how pleased you were with the whole experience, from exploring the different layouts through to finding the right motorhome and arranging the handover.

It’s great to hear that our team made the process straightforward and that you found everyone friendly and helpful. We’re also pleased the on-site café was an added bonus!

Thank you for choosing Spinney Motorhomes, and we wish you many happy adventures in your new motorhome.

Rated 5 out of 5 stars

Excellent service all round!

Excellent service all round!
Special thanks to Conner, Dave and Helen.

4 August 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback!

We’re delighted to hear you received excellent service and really appreciate you taking the time to recognise Conner, Dave and Helen. We’ll be sure to pass your kind comments on to them.

Thank you again for choosing Spinney Motorhomes, and we hope you enjoy many happy adventures ahead!

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