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Spaces is a full service, creative working environment with a unique entrepreneurial spirit, where ideas develop, businesses build and relationships evolve.
77 New Cavendish Street, The Harley Building, W1W 6XB, London, United Kingdom
3.5
3 reviews
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Large work area with lots of space for privacy. Friendly staff and great coffee from the internal cafe
Perfectly located with lots of transport options
Reply from Spaces - Fitzrovia
Hi, thank you so much for your kind review. We’re delighted to hear you’re enjoying the spacious work areas, friendly team, and great coffee, along with the convenient location. We hope to welcome you again soon!
I have had a very poor experience with the overall Finance team. After being moved to this office late last year due to the sale of my previous building (which was already a disruptive process), my rent was then taken twice in one month due to an internal error.
Despite this mistake being acknowledged in writing and repeated assurances that a refund had been processed, the funds have still not been returned. In the meantime, rent for the following month was also taken.
I have spent a significant amount of time chasing this issue, with missed timelines and a lack of response from the Finance team. This has been both stressful and unacceptable.
I would like to note that the on-site management team has been helpful and responsive throughout, but they have not been able to resolve the issue, which appears to sit entirely with central finance.
Based on this experience, I would advise prospective customers to be cautious about billing and refund processes or about renting any office space with Regus/IWG in general
Reply from Spaces - Fitzrovia
Hi Daniela,
I’m very sorry to hear of your disappointment with the standard of customer service you experienced, as we always strive to offer efficient and supportive assistance both at our centres and via our global support team.
We understand how important it is for you to receive your refund promptly, and we sincerely apologise for the delay.
Due to an unforeseen issue with your payment, the credit balance refund will have to be rerun, which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused.
Once we reprocess your refund, you will receive a correspondence confirming a new payment date.
Best,
Lorraine Brule
Global Customer Service at Spaces
It's the perfect place to sit down, turn on and get on with work, in a high quality environment that is well managed and friendly.
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