It's really a bad company. The customer service is awful. Never fix any issues. You make a Playlist for your business and only a handful of songs play. The sonos integration is very limited. No... See more
Company replied
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See what reviewers are saying
We’ve been using soundtrack for a few months now for our hospitality business. Our favourite genre is acoustic hits. The music gives beautiful ambience to our venue, and almost every day a customer... See more
I have been very happy with Soundtrack overall. The playlist selection is excellent, and both the controller and mobile app make the system very easy to manage in a business environment. The exp... See more
Company replied
Creating playlist for Holiday was never been easier. Please add more theme for different time; morning, afternoon, evening and night. Different genre will be better; Pop, Rock, jazz, etc. More option... See more
Company details
Written by the company
Soundtrack is the world's leading music streaming service built specifically for business. Founded by Ola Sars, co-founder of Beats Music, the platform empowers global brands to stream music legally and strategically in commercial spaces. Soundtrack is currently used in 73 countries by global companies such as Uniqlo, Dr. Martens, Four Seasons, Kiehl's, Joe & The Juice and Tag Heuer. With a catalog of more than 125 million tracks, tools for playlist control across multiple locations and built-in licensing compliance, Soundtrack helps brands deliver consistent, emotionally resonant experiences while protecting artist rights.
Contact info
Gavlegatan 16, 113 30, Stockholm, Sweden
- support@soundtrack.io
- soundtrack.io
3.5
Average
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Don’t dare to make a mistake — they’ll charge you
We used Soundtrack for a little over two years in our restaurant. The song selection is decent and the integration into Sonos works well.
The big disappointment? By accident, trying to fix a Sonos bug, we created a new zone, but deleted it within minutes when we realised what we’d done, and never used it. Soundtrack insisted that we pay a full month’s service for those few minutes and customer care didn’t do a thing to help. A refund was “against their policies”.
The good news? In my frustration at having to pay €55 for something I never used, I found Soundsuit which we just switched to.
There’s always a silver lining!
26 November 2025
Unprompted review
Reply from Soundtrack
Hi Emily,
Thank you for leaving a review about our service.
We are very sorry to hear about your experience and the frustration caused by the accidental zone charge. It is never our intention for you to feel unfairly treated, especially when you have been a customer of ours for over two years.
We understand that mistakes happen while troubleshooting and we want to ensure our billing reflects fair usage. We would appreciate the chance to look into the case and correct this for you, as we want to make sure it is resolved to your satisfaction.
Please reach out to us at support@soundtrack.io with your account details so we can help you with a resolution.
Best regards,
Andreas
Team Soundtrack
Not enough control
We do not like that Soundtrackyour brand adds songs to an imported playlist and that sometimes it does not remove songs when dirwcted to do so
19 December 2025
Soundtrack continues to improve
Soundtrack continues to improve, with more options for music and additional functions. Messaging allows us to add periodic advertisements throughout the day.
19 December 2025
Moved from moodmedia after forever and…
Moved from moodmedia after forever and now have great selection and flexibility.
19 December 2025
Highly Recommend!
We’ve been using soundtrack for many years and have been provided with a selection of great music. Easy integration into any sound system. Great choice and valve!
5 December 2025
Service is reliable and of high quality
We appreciate the regular updates of the playlists, especially special compilations for Halloween or Christmas.
The Windows app should be improved: For example, the ability to sort the own playlists. The indication of the BPM would also be desirable.
Overall, their service is reliable and of high quality.
28 November 2025
Zero customer service
Really poor service. There's no customer service except via email and they always copy/paste the "help" that's on their page. No calls possible.
I base the quality of a company on how they handle when something goes wrong. Soundtrack doesn't handle anything that goes wrong. You're completely on your own.
Had the service 6 months now and it went down 4 times. That's just not acceptable.
Oh and when you create your playlists, they have an algo that picks the songs instead of running through the whole playlist. So you may hear the same song 3 or 4 times in a span of a few hours even if your playlist is 12 hours long?!!? We asked them to switch the algo off and they said they can't. Super weird.
It's slim pickings out there for music services for businesses but they certainly are not the way to go.
2 December 2025
Unprompted review
Reply from Soundtrack
Hi there,
We are sorry to hear about your experience, and we appreciate you taking the time to share your feedback. What you’ve described isn’t the level of reliability or support we aim to provide, and we understand how frustrating this must have been.
We are reviewing your previous interactions with us to see what went wrong and to ensure our responses are personalized, even when directing you to helpful resources. While email is currently our main support channel, we do offer phone support if the issue cannot be resolved over email.
Experiencing multiple outages over six months is absolutely not acceptable, and we’re sorry for the impact this had on your business. We’re actively working on improving stability and are looking into the specific incidents you encountered so we can prevent them going forward. We also hear your frustration around the shuffle algorithm. Our system is designed to optimize variety and compliance for business use, but it clearly didn’t meet your expectations here. We are currently working on improving the shuffle in a major way and we will use your feedback in the process.
We are committed to solving any issues you're still facing and our team will reach out to you directly. Thank you again for sharing your thoughts. It genuinely helps us improve.
Best regards,
Andreas
Team Soundtrack
Reply from Soundtrack
Hi there,
Thank you for leaving a review about our service.
We are truly sorry to hear that your experience with Soundtrack has been negative. That is certainly not the seamless experience we want you to have. Our goal is to make playing licensed music for your business as easy and reliable as possible, and it sounds like we have missed the mark for you.
To turn this experience around, we would really like to understand what specific issues you are encountering. If you can provide a little more detail about what happened, we can look into the exact issue and provide you with clear, step-by-step instructions or troubleshooting right away.
Please contact us at support@soundtrack.io and we will help you!
Best regards,
Andreas
Team Soundtrack
HELL YES!
It's off great that my bar can continue to enjoy great music, whether it be be from Spotify playlists that I have made or from carefully created playlists that soundtrack have made.
Would I recommend Soundtrack?HELL YES!
21 November 2025
Soundtrack is really easy to use and I…
Soundtrack is really easy to use and I love the variety of channels. We use it in our coffee shop and use the schedules which is perfect! Set it and we don't need to worry about it until the seasons change :-)
14 November 2025
Song choices an absolute disaster…
Let me set the scene; you are sitting in a quaint wine bar enjoying a glass of bubbly when all of a sudden you hear the unmistakable sound of “my neck, my back, my p***y and my crack.” While an undeniable banger in the right context, this setting was certainly NOT the vibe. Let’s keep in mind the station the employees have chosen was NOT “undeniable bangers” but rather INDIE POP, neither of which this song is. In addition to this instance, on the ABBA station the National Anthem came on… they aren’t even an American band! The algorithm is a complete mess and NOT appropriate for businesses at all. Would never recommend this company.
16 November 2025
Unprompted review
Reply from Soundtrack
Hello,
We are sincerely sorry to hear about the completely inappropriate experience you had. Hearing songs like "My Neck, My Back" on Indie Pop Stations is unacceptable and not how Soundtrack is designed to work for businesses. This is certainly not the right vibe for a wine bar.
We take the appropriateness of our music very seriously, and it sounds like there was an issue with either the Station's content or how it was created. We will review the Indie Pop and ABBA Stations to make sure this content is not included in those or any similar Stations.
Another way of preventing explicit music from being played is to activate the Explicit filter. You can activate this feature in your account settings at app.soundtrack.io, and it will automatically filter out any explicit content.
We would like to dive deeper into this and find out more about exactly how the songs ended up playing in your location. Please contact us at support@soundtrack.io with your account details when you get a chance.
Thank you for reporting this to us, and again, we sincerely apologize for the inconvenience this caused.
Best regards,
Andreas
Team Soundtrack
Everything we expect
Does everything we expect it to do. Versatile, interesting and varied music collections, at a good price.
13 November 2025
Integrate with Axis on the automated…
Integrate with Axis on the automated announcements while the music is playing from Spotify,
27 October 2025
Easy platform to use
Easy platform to use and helps keeps our college within compliance for copyright laws.
27 October 2025
Sadly not able to give out -10 starts…
Sadly not able to give out -10 starts then i would.
We pay for subscribtion, and asked requests both in the app and over email, over 3 weeks later no answer.
Really what a JOKE of a company...
7 October 2025
Unprompted review
Reply from Soundtrack
Hi Jan,
Thank you for your review.
We are very sorry to hear that you haven't received a reply to your requests. That is not the level of service we aim to provide, and we sincerely apologize for the delay and the frustration this has caused.
We would like the opportunity to investigate this to find out what channels you attempted to contact us through and why you did not receive a reply. Please share your contact information in an email to us at support@soundtrack.io and we will look into it right away, as well as help you with any issues you are experiencing.
We are looking forward to hearing from you.
Best regards,
Andreas
Team Soundtrack
IF I COULD GIVE NO STARS I WOULD
IF I COULD GIVE NO STARS I WOULD. TERRIBLE COMPANY, VERY VERY VERY DIFFICULT TO SPEAK TO CUSTOMER SERVICE! IN FACT IMPOSSIBLE!!!!!!!
8 October 2025
Unprompted review
Reply from Soundtrack
Hi Samantha,
We are truly sorry to hear about the deep frustration you have experienced with our customer service. It is absolutely unacceptable that you feel it has been impossible to speak to us.
We are here to help you solve any issues you are facing and we are committed to turning this experience around. Please contact us at support@soundtrack.io and we will help you right away.
Best regards,
Andreas
Team Soundtrack
Works like a charm!
Mostly I use it with Sonos in my bar. It's reliable, works really well, and has almost all the same music as Spotify. Love it.
6 October 2025
Unprompted review
The Design of the website is really…
The Design of the website is really beautiful -
Everything is super easy to use and intuitive!
15 September 2025
Unprompted review
Poor customer service.
8 August 2025
Unprompted review
Reply from Soundtrack
Hello,
We are very sorry to hear that. Providing excellent customer service is our top priority, and we are disappointed to learn that we did not meet your expectations.
We would really like to understand what happened and how we can do better. If you would be willing to share more details about your experience, please contact us directly at support@soundtrack.io. This feedback is incredibly valuable and will help us improve our service.
Looking forward to hearing from you!
Best regards,
Andreas
Team Soundtrack
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