I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more
Company replied
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
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Ordered and delivered on time..Grandson…
Ordered and delivered on time..Grandson thrilled with his jeans. Will be using u again..
10 August 2026
Reply from Route One
Hey Ginny,
Aww, this made our day!
Thank you for letting us know your grandson is happy with his jeans, and a massive thanks for trusting us with your order.
We'll be here whenever you need us again!
All the best,
Meg
Route One Customer Care
Trainers never arrived
I just came back from holiday, to find my trainers were never actually delivered so no not happy what’s worse is my mum is so old she had no idea how to deal with this while I was away and also to polite to tell me and ruin my holiday
18 June 2026
Reply from Route One
Hi Jamie,
Thank you for getting in touch regarding this matter.
Our records show that Royal Mail has confirmed these items were delivered back in June.
I understand we're currently corresponding with you via email and are awaiting some further details from your end.
Looking forward to hearing from you soon.
Meg
Route One Customer Care
Quick and easy transaction's
Quick and easy transaction's. Even took the VAT off automatically oh and sick trainers 🤙
7 August 2026
No issues
No issues. Straightforward ordering and very importantly, royal mail not EVRI delivery for me!
10 August 2026
Trainers arrived quickly at a great price too
Trainers arrived quickly. Great price. Perfect service 👍
10 August 2026
Great customer service very…
Great customer service very professional and supportive when I need a little help fantastic quality and prices I'd highly recommend shopping here
10 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found our customer service professional and supportive when you needed a little help.
It's also great to know you're happy with the quality and prices we offer. Your recommendation really means a lot to us!
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're happy with the great price, quick delivery, and comfy shoes.
We love the 10/10 rating! We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Always great
Always great - good pricing, good amount of stock, well packaged, as described and arrived on time. What more do you want?
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're consistently happy with our pricing, stock selection, packaging, and delivery.
"What more do you want?" — we'll happily take that as a five-star review! 😄
We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
We're sorry to hear you received the wrong items. We can't seem to find any previous communication from you regarding this issue, but we'd really like to get this sorted for you.
A member of our team will be in touch shortly to look into this and help resolve the issue.
We apologise for any inconvenience caused and appreciate you bringing this to our attention.
All the best,
Maddi
Route One Customer Care
Best quality jeans around
7 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you think our jeans are the best quality around.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you're happy with your new skateboard and that it arrived quickly.
We truly appreciate your support and hope you enjoy your new board!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with both our service and delivery.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear that your experiences with Route One are always good.
We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback. We're really glad to hear you were happy with the quality of your items.
We're sorry to hear you found the returns process difficult. We understand how important it is for returns to be simple and straightforward, and we'll be sure to pass your feedback on to the team for consideration.
We really appreciate your support and hope to provide an even smoother experience next time!
All the best,
Maddi
Route One Customer Care
great selection of clothes
great selection of clothes including your/their own brand, good prices and fast delivery. I recommend this shop for anyone
3 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're enjoying our great selection of clothing, including our Route One own-brand range, as well as our prices and fast delivery.
We really appreciate your recommendation and continued support. We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the service and that your order arrived the very next day.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent Store with a vast array of…
Excellent Store with a vast array of trendy and stylish clothing for men, women, and kids. Plenty to choose from, and easy to refresh your entire wardrobe or individual pieces. Reward points are available to either redeem or let them build up. The customer Service is thorough and puts you at ease, relieving the stress. Prices are reasonable, and if you shop wisely, you can grab yourself some bargains for very little.
5 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic and detailed feedback! We're delighted to hear you're enjoying the wide range of clothing available across our men's, women's, and kids' collections, as well as the value and offers we have available.
It's also great to know you're making the most of our reward points and that our customer service team has helped make your shopping experience feel easy and stress-free.
We really appreciate your kind words and continued support. We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Quick dispatch & use of eco friendly…
Quick dispatch & use of eco friendly packaging.
Great quality products.
4 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with the quick dispatch, eco-friendly packaging, and great quality of our products.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your product and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
No original box bit disappointed
I Ordered a couple pairs of trainers only to receive one in a non original box for the pair.i was not informed of this so on arrival I queried this and was told the box was badly damaged so they put in a plain box.
Would have been nice to be told this rather than me having to find it out.
I know it's not that much of an issue to some but I like to have all original.
Felt like I was just palmed off .
Normal really happy but this one did upset me about.
3 August 2026
Reply from Route One
Hey Ian,
Thanks for the feedback - we really appreciate it.
Sorry the box change wasn't mentioned to you; we know it matters to a lot of our customers, so that should have been communicated properly.
Get in touch with us next time you order, and we'll sort out a discount to make up for it.
We want to make sure your next experience with us is a great one, start to finish!
Kind Regards,
Meg
Route One Customer Care
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