Richer Sounds - Romford Reviews 2,527

TrustScore 5 out of 5

4.9

73 Main Road, RM2 5EL Romford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service & very helpful & if you order something it’s delivered even to their shop very quickly. I’ve bought a lot of hi Fi equipment from Richer Sounds over the years & I’ve always had excel... See more

Company replied

Rated 5 out of 5 stars

Went to our local independent and they were really not interested. Phoned RS and 40 minutes later purchased new amp and arranged installation. Very helpful

Company replied

Rated 5 out of 5 stars

I have bought all my audio from Richer sounds romford. They give good customer service the after care is great and they know what they are talking about.and thanks alot Graham & Joel for going th... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from start to finish. The staff were friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured to buy. They gave honest advice a... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

Went to our local independent and they…

Went to our local independent and they were really not interested.

Phoned RS and 40 minutes later purchased new amp and arranged installation.

Very helpful

20 June 2026
Richer Sounds - Romford logo

Reply from Richer Sounds - Romford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Joel was a pleasure to deal with

Joel was a pleasure to deal with; very knowledgeable and helpful

17 June 2026
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Reply from Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service & very helpful & if…

Excellent service & very helpful & if you order something it’s delivered even to their shop very quickly. I’ve bought a lot of hi Fi equipment from Richer Sounds over the years & I’ve always had excellent service highly recommended thanks.

17 June 2026
Richer Sounds - Romford logo

Reply from Richer Sounds - Romford

Thank you for your 5 star review!

Rated 5 out of 5 stars

I have bought all my audio from

I have bought all my audio from
Richer sounds romford.
They give good customer service the after care is great and they know what they are talking about.and thanks alot Graham & Joel for going that extra mile. Kevin flynn

17 June 2026
Richer Sounds - Romford logo

Reply from Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great experience overall

Great experience overall
Ordering online was easy, pricing was right, and collection from my local shop was straightforward.

15 June 2026
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Reply from Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. The team here are always very helpful

12 June 2026
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Reply from Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Friendly

Friendly, courteous and very helpful

15 June 2026
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Reply from Richer Sounds - Romford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Everything !!

Everything !!

13 June 2026
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Reply from Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Friendly and knowledgeable

Friendly and knowledgeable, staff where more then happy to help, explain and demo anything. They arranged for our order to be sent straight to our house once it was in stock, which made it even easier.

6 June 2026
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Reply from Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The help i relieved was great

The help i relieved was great, I had a lot of help in which tv to buy, I returned a couple of times with small problems and manger and staff was very helpful, after this experience I will return for my electrical goods rather then go to currys

10 June 2026
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Reply from Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very professional service and Manager…

Very professional service and Manager spent a lot of time with me answering several HiFi questions.
This level of service is why I shop at Richer Sounds.

9 June 2026
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Reply from Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fantastic.

Very knowledgeable and great service.

9 June 2026
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Reply from Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Great in store service

Great in store service, staff knowledgeable and friendly and Competitive pricing.

8 June 2026
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Reply from Richer Sounds - Romford

Thanks for taking the time to leave us such a positive review. I’m really pleased the team provided the type of service we're known for, and that the price was what you expected.

We really appreciate the feedback and hope we can earn that fifth star next time.

Many thanks

The Richer Sounds team

Rated 5 out of 5 stars

Great service and knowledge as always

Great service and knowledge as always, Richer Sounds Romford a great experience...Thanks Guys. Thanks Richard, got just what i wanted.

6 June 2026
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Reply from Richer Sounds - Romford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. The staff were friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured to buy. They gave honest advice and helped me choose the right product for my needs. The whole experience was smooth, and I really appreciated their professionalism and attention to detail. I would definitely recommend Richer Sounds to anyone looking for great products backed by outstanding customer service. I'll happily shop here again.

5 June 2026
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Reply from Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Efficiency and effectiveness of the…

Efficiency and effectiveness of the order process was good. Staff were helpful. Product was good but the screen is quite dark, so you have to adjust to a non eco friendly setting.

1 June 2026
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Reply from Richer Sounds - Romford

Thanks for taking the time to leave your review. It’s great to hear the ordering process and service worked well, although I’m sorry the screen hasn’t quite met your expectations out of the box.

If you would like to discuss that issue further of course do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

The Richer Sounds team

Rated 5 out of 5 stars

Buying experiences at Richer Sounds

I have always found all of the Richer Sounds staff to be very efficient and very helpful. They all treat their customers with courtesy and good advice and's are never pushy. If you have a query they are always pleased to help you and have a technical person at each shop ready to help. Richer Sounds make your buying experience an enjoyable one with a good warranty and fair prices. They also have a good selection of products available and an efficient delivery service.

30 May 2026
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Reply from Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

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