My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more
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I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more
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My husband Bought a fantastic sounding soundbar but found it too complicated, setting up to work withmusic streaming services by wi fi instead of the normal Bluetooth. Spoke to the manager and st... See more
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On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
114 Oxford Road, RG1 7NE, Reading, United Kingdom
- 0333 900 0044
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Reading
Thank you for your 5 star review!
Exceptional service from Richer Sounds Reading.
I have used Richer Sounds Reading on a number of occations and have always had a great experience. 18 months ago I had the itch to upgrade my 40 year old speakers so arranged a Demo with James who was very helpfull. I ended up liking the Dali Oberon 5 which were over my budget so I didnt purchase. Due to recent price drop I decided to try again. This time I saw Rory who allowed me to trial the Oberon 5 at home as I was worried they might be too much for my small living room. This really was helpful as it proved I was right to be wary, so on return Rory demoed some smaller speakers and I decided on Warfedale Evo 5.1 . I was also allowed to trial at home the shop units, which I was happy with and so went ahead with the purchase. At no time did I feel pressured to buy and the advice was appreciated. Thank you all at Reading branch .
8 May 2026
Reply from Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
James was very helpful and informative
James was very helpful and informative. Overall a very good experience.
16 May 2026
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Great service !
18 May 2026
Reply from Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Everything from ordering to delivery…
Everything from ordering to delivery went very well.
11 May 2026
Reply from Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great and helpful service over the…
Great and helpful service over the phone and safe, timely delivery.
14 May 2026
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Nice and helpfull.
They are a well run,friendly and helpfull team. Richer sounds should be your first port of call for all things HI-Fi. Thier TV's aren't bad as well!
9 May 2026
Reply from Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great experience
Great experience, exceeded expectations. James was very helpful. Will use again as an alternative to defaulting to buying online.
8 May 2026
Reply from Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
A positive out of a negative
Whilst I had a disappointing experience with a TV being delivered damaged, it was very quickly resolved and also price matched. Dan did an exceptional job and I know the damaged TV was down to packers and distribution. The customer service was as expected from Richer Sounds; excellent .
6 May 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
knowledgeable and friendly staff.
The staff were very knowledgeable and helped me choose the right cinema received and accessories. Very friendly staff. Really recommend my local Reading branch team.
14 April 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Luke in the Reading shop was great
Luke in the Reading shop was great. He ordered the item that I couldn't and prepared the speaker cables ready for their deployment all with the customer professionalism needed.
3 May 2026
Reply from Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Richer Sounds have a simple formula
Richer Sounds have a simple formula, experienced, polite staff, efficient support from HQ. Their products are always competitively priced, delivered efficently and with a decent guarantee. There is no need to go anywhere else, just brilliant.
30 April 2026
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
First class service from the team at…
First class service from Richer Sounds at the Reading branch particularly James & Dan who assisted me in purchasing a tuner/amplifier and record deck.
It's a pleasure dealing with a company who go above and beyond with customer service and knowledge of the product.
6 May 2026
Reply from Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very happy with the shopping experience.
James was very helpful and knowledgeable, and straightaway agreed to price match the product. Very happy with the shopping experience.
27 April 2026
Reply from Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
GREAT SERVICE AND STAFF ARE ALWAYS VERY…
GREAT SERVICE AND STAFF ARE ALWAYS VERY PLEASENT, ALWAYS PURCHASE MY TV'S AND AV RECEIVERS FROM THEM . READING IS A BRILLIANT SHOP AND THEY DO GREAT PRICES.EVEN THERE AFTER SERVICE IS TOP NOTCH WHICH IS SOMETHING YOU DO NOT GET WITH A LOT OF PLACES THESE DAYS
28 April 2026
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
I always fine Richer Sounds is easy to…
I always fine Richer Sounds is easy to deal with competitive pricing.
26 April 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The guys are just so helpful and…
The guys are just so helpful and enthusiastic. A joy to go in and discuss options
25 April 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Rory in the Reading branch was very…
Rory in the Reading branch was very helpful and new his product kniwledge was very good. He was very polite listened to what i was saying and chise the right system for myself. Thank you Rory 😄in future i will be going bk to Richersounds for more of my home systems equipment.
25 April 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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