Richer Sounds - Middlesbrough Reviews 

1,591
TrustScore 5 out of 5

4.9

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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Rated 5 out of 5 stars

Paul, manager of Middlesbrough store, talked me through the options, was very knowledgeable and helpful. He kept me informed during the ordering and collection process. All extremely efficient and ap... See more

Company replied

Rated 5 out of 5 stars

What an excellent shop Richer Sounds at Middlesborough are. Dave helped me choose some new wireless headphones. I was free to spend 2 hassle free supportive hours in their sound room. Highly experienc... See more

Company replied

Rated 5 out of 5 stars

I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... See more

Company replied

Rated 5 out of 5 stars

So friendly providing a balanced opinion for our needs rather than pushing us towards unnecessary products with functionality that was superfluous to our needs. We also realised one purchase was unnec... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,591)

24,651 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff with good knowledge of…

Friendly staff with good knowledge of the product and a willingness to help and inform followed up with a good price

26 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, and I could park the car right outside the front entrance of the store.

23 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Attentive knowledgeable staff.

Attentive knowledgeable staff.
Good choice of whatever sound/visual equipment you may be interested in.
Great prices.
Great service.

17 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

As ever 5* star service

Bought a soundbar with a subwoofer online, which ended up being surplus to requirements.
Returned it to store (unopened) and was issued a full refund, very quickly.
Had loads of stuff over the years from RS - as good as they always are :-)

21 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I originally went to curry's to get 2…

I originally went to curry's to get 2 TVs for the grandkids. Yhe service was terrible and negative so I left the shop. I called into Richer Sounds and the service was fantastic. I did spend more than I would have in Curry's but I did get better products without pressure sales. I was given options and good advice. Definitely recommended. Rather than the poor service from Curry's

12 December 2025
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Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very easy to ask for and get what we…

Very easy to ask for and get what we needed. Quick call to shop and bought a massive tv for the cheapest price ever!
Delivered in under a week.

13 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, speedy next day delivery.

10 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service as always from the…

Excellent service as always from the staff at Middlesbrough great knowledge and fast and efficient process

10 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great company to do deal with.

I ordered some headphones online to pick up at my local store in Middlesbrough and a guy called Dave emailed me to tell me the box they came in had been slightly damaged but headphones ok, and offered me some discount on them, so went for it and am over the moon with the deal.
Would always be happy to use this company, very competitive as well.

9 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Purchase, click & collect of turntable

Ordered turntable on line,for collection at Middlesbrough store,parking at door staff so helpful.
Turntable,Audi-Technica-LP60XUSB good value,ideal to listen to old vinyl LPs replacing old damaged turntable.

8 December 2025
Rated 5 out of 5 stars

From the moment we walked in the…

From the moment we walked in the manager acknowledged us & let us know if we needed anything to just ask . We bought an audio technica direct drive Bluetooth record player & a pair of Bluetooth speakers . The gentleman that served us was helpful and carried our record player to the car outside for us . The speakers were delivered directly to our home a few days later . I will definitely shop here again as I build up my system. Thank you Richer Sounds Middlesbrough

6 December 2025
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

Expert advice and can try the gear before buying.

The sales guy set up the hifi i wanted to buy ready for when I arrived, and allowed me to actually hear the difference that different speakers made to the quality of the sound by swapping between them for me. In a world of online shopping, being able to try items out before buying and ask questions is invaluable to me as a customer. Very happy 😁

7 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Five star service.

The staff were knowledgeable and extremely helpful. I have used Richer Sounds before and will definitely do so again. Highly recommended.

6 December 2025
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Responded promptly to a pre-order query

I spoke to Paul at the Middlesborough store about a piece of equipment that was listed on the website but not possible to order. He said he would check and come back to me, which he soon did with the relevant information, allowing me to make a pre-order. All very smooth and helpful.

3 December 2025
Rated 5 out of 5 stars

Friendly

Friendly, helpful. Nothing too much trouble

3 December 2025
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

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