Richer Sounds - Lichfield Reviews 

The staff (Luka) took the time to explain the ins & outs of modern Sony tvs (as i was interested in buying a new Sony tv), such as, LCD, MINI LCD, OLED & QD-OLED. In the end I went for the QD-OLED Bravia 8 mk2 on a great deal & the picture on this tv is out of this world. 6 year extended warranty thrown in. I wouldn't go anywhere else to get a tv.

Very helpful and patient.
Very quick delivery

Great experience as ever. Always trust the knowledge all the staff have.

Excellent advice from member of staff on choosing new headphones.

Great service at the Lichfield Richer Sounds shop, and the 6 years guarantee within the price made it the obvious choice.

Excellent service and a great/best price for the produce purchased

Always a pleasure visiting this store staff are very knowledgable and helpful

Great product and very easy to set up.
Similar price in lots of vendors but 6 year guarantee if you join the free VIP club makes a difference.
Good updates on the order as stock was not initially available.

I appreciated the staff’s assistance in facilitating the stock transfer; however, I must express my disappointment regarding the lack of transparency concerning the product's condition.
The headphones were sold as new, but upon setup, I discovered they had been previously paired with another device. While I ultimately chose to keep the item due to limited availability, it is unacceptable that this was not disclosed upfront. I believe that providing a full and honest account of a product's history is a fundamental part of a professional customer experience.

Edited (16th Mar 2026)

I initially had a disappointing experience with my purchase as the item wasn't in the expected condition.

However, the way the team handled the situation completely changed my outlook.

Jack from customer service was incredibly patient and sincere in resolving the issue. When I went to the store for a refund, the Deputy Manager, James, was also very friendly and professional.

It’s rare to see such genuine accountability these days. Problem solved, and I appreciate the effort from the team

The staff were knowledgeable and helpful. Very pleased with our purchase.

Great advice, good stock levels - nothing not to like here. Thank you.

Efficient. Next day delivery super. 👍

Staff were helpful and arranged a demo at a moments notice (which needed setup/software upgrades)

Easy to order, and easy to collect in store

I have just upgraded to a new LG OLED TV, and needed some advice on what the TV could do and how well it would connect to my other components. The Richer Sounds advisor, Tom, spent a full hour with me, discussed everything and gave me a full demonstration. So helpful.

Brilliant service from Bernell. I had seen a Marantz amplifier on your website which suited my needs. Bernell had one on display and went through the specs and operation of it. Had one in stock, so had that one. I also needed a hi-fi rack which he ordered for me. Rack was delivered in two days. Fantastic service.

I've shopped at Richer Sounds many times over the years. I've always found them to be very helpful and informative. I bought a new Amp via there website and chose to have it delivered to the Lichfield branch. They were very prompt with delivery and kept me informed throughout the transaction. I'd struggle to fault this branch!

I've had a brilliant experience with someone named Bernie from the Lichfield Branch, I taken my HIFI to him because I couldn't put the wires in the correct place, and Bernie went out of his way and the extra mile to help and to solve my issue..Bernie your a top guy, thank you for your expertise and help,

Stephen Smith

I had to pay for delivery because I had a hospital appointment and I needed to ensure I would be in for delivery. I felt this was unreasonable

Not in stock. Pick up ok. Not that friendly. No advice offered. Just felt routine, no different than picking up from the post office. Would expected a bit more ‘fuss’!