Excellent price; really knowledgeable, friendly and helpful staff made the buying experience easy. Delivery driver also on point. Box was damaged on arrival but he explained he would report it and we... See more
Company replied
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Excellent price; really knowledgeable, friendly and helpful staff made the buying experience easy. Delivery driver also on point. Box was damaged on arrival but he explained he would report it and we... See more
Company replied
Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
Company replied
Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager cha... See more
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I recently purchased a Samsung Q990F sound bar using click and collect.The staff at the Exeter branch rang me when it was in and told me of the parking behind the shop.The person that served me was po... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
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Reply from Richer Sounds - Exeter
Excellent customer service and great quality products

Reply from Richer Sounds - Exeter
Great service as usual, item wasn’t in stock but they ordered it in overnight and phoned the next day to say it was available (was more convenient for me to collect rather than have delivered to home which they also offered). Great store, friendly staff, great prices. Can’t ask for any more.

Reply from Richer Sounds - Exeter
Nick who answered every question and gave me good information so I ordered over the phone there and then. I would recommend Richer Sounds for any appliance you might need. I shall certainly buy from them again when I need something

Reply from Richer Sounds - Exeter
Very helpful and went extra mile to find me the right product.

Reply from Richer Sounds - Exeter
I had to order sight unseen as I could not leave home at the moment.
Steve at Exeter gave me a lot of time and good advice

Reply from Richer Sounds - Exeter
Mark and Pete very helpful in Exeter. Also have a good knowledge about hdmi cables and cinema room set ups.
In fact all the staff have been exceptional. Including sorting problem with a remote control.

Reply from Richer Sounds - Exeter
Knowledgeable and very professional staff!
Thanks very much.

Reply from Richer Sounds - Exeter
So happy to go to Richer Sounds and get what we wanted. The guys were so helpful and polite, knowledgeable too. The actual place has parking too if needed and the deal for guarantee for 6 years at £30 was superb. Delivery was next day. A great shopping experience.

Reply from Richer Sounds - Exeter
Very responsive and went out of their way to sort things

Reply from Richer Sounds - Exeter
Quick service great product and a company you can put your trust in

Reply from Richer Sounds - Exeter
Excellent service from knowledgeable and friendly staff. I would not shop anywhere else for TV's etc

Reply from Richer Sounds - Exeter
Such a great, professional team to deal with in Exeter.
Everyone always friendly and knowledgeable which is so helpful when you are narrowing down a selection.
Definite shout out to Nick who always goes the extra mile when I contact him for a purchase.
Customer service 100% and great company.

Reply from Richer Sounds - Exeter
Contacted the Exeter store re purchase of LG TV. Wanted to buy now to take advantage of the sale price but arrange delivery in a few weeks. Not a problem.
Great customer service.

Reply from Richer Sounds - Exeter
We bought 2 things. These were successfully delivered and are now installed. We are delighted.

Reply from Richer Sounds - Exeter
Richer Sounds really know the products inside out. Mark at Exeter spent quite some time with me on the phone professionally answering lots of questions. I really feel like I have the right TV for me at a really great price.

Reply from Richer Sounds - Exeter
No pressure selling. Good advice on different makes of TV. Delivery was excellent, on day and time agreed. Would certainly use Richer Sounds in the future. Thank you

Reply from Richer Sounds - Exeter
Had bought a Technics record player which, just over a year, went seriously wrong. RicherSounds got it collected. Several weeks, no info, then they informed me they were waiting for parts, a few days later I was informed they were sending a new one, they have, wow!

Reply from Richer Sounds - Exeter
I had researched surrounds because I had to replace my Panasonic which was fantastic, went to richer sounds and they were great , they have the one I wanted on display but it was ordered and delivered to me and if I didn’t like it I could send it back, that wasn’t necessary it sounds great and richer sounds are always helpful when I go there .

Reply from Richer Sounds - Exeter
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