Simon at the Chiswick branch was super helpful when I purchased my LG Oled G6. We discussed the geometry of my media wall and Simon was kind enough to provide me with an additional 3rd party wall moun... See more
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It's very easy to shop at Richer Sounds. The product I wanted wasn't in stock at the branch I visited, but the staff knew exactly what I wanted and ordered it for collection the next day. The staff ar... See more
Company replied
Worked with Tim to purchase a new turntable. Knowledgeable staff, good products, and overall a great experience.
Company replied
It's Richer Sounds. Been buying gear from them since the early 90s. The most consistently great hifi shop to ever have existed. Always qualityz friendly customer service, knowledgeable advice and soli... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
482 Chiswick High Road, W4 5TT, London, United Kingdom
- 0333 900 0055
4.9
Excellent
1K reviews
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Knowledgeable staff
Worked with Tim to purchase a new turntable. Knowledgeable staff, good products, and overall a great experience.
10 October 2026
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Good advice and great support from Joe
5 October 2026
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Best advice
From what I experienced is a very knowledgeable team of individuals who know exactly what they’re doing and is the place to go for all your Hi -Fi needs.
30 September 2026
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review!
Great purchase experience
Simon at the Chiswick branch was super helpful when I purchased my LG Oled G6. We discussed the geometry of my media wall and Simon was kind enough to provide me with an additional 3rd party wall mount that would be more suitable than the one bundled with the tv. Delivery was also very smooth and quick.
29 September 2026
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
The 2 guys in the shop were very…
The 2 guys in the shop were very helpful and good to talk about music (Jazz and Blues) When I need something again that will be the shop I go to.
24 September 2026
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Fast and efficient service and excellent product.
Great communication and service again from Richer Sounds in Chiswick. Friendly team and excellent product - even better than described.
23 September 2026
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
It's very easy to shop at Richer…
It's very easy to shop at Richer Sounds. The product I wanted wasn't in stock at the branch I visited, but the staff knew exactly what I wanted and ordered it for collection the next day. The staff are always pleasant and knowledgeable and offer a very good service. Just what you want from a small, specialist retailer with a nationwide supply chain to back it up.
22 September 2026
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review!
After Sales Service Needs Improvement
Excellent initial sales service, but was informed that turntable would be ready for collection and set up - but it turned out that wasn't the case and had go wait for for this to happen in the shop which took a while. Set up person apologised and did a good job. Also didnt think the £ 100 record selection was that good as had to choose from limited in store selection.
19 September 2026
Reply from Richer Sounds - Chiswick
Thanks for taking the time to leave your review. I'm pleased to hear that the sales advice and support in store were positive overall.
Having reviewed what happened during collection with the team, it appears there was a genuine misunderstanding about what would be prepared before your arrival. Whilst we were expecting to fit the separately purchased cartridge before re-boxing the turntable, you were expecting it to be fully assembled and ready to use. In practice, we would never normally transport a turntable fully set up, as parts can easily be damaged in transit and much of the final adjustment would need to be carried out again once it reached its destination.
That said, I'm sorry this wasn't explained as clearly as it could have been at the time. We'll take the feedback on board and review how we set expectations during the sales process to help avoid similar confusion in future. In the meantime, I will arrange for our customer service team to follow up with you directly and make sure all is well with the product.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service as ever from Richer…
Great service as ever from Richer Sounds. Knowledgeable and helpful staff.
14 September 2026
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Great value and good quality product…
Great value and good quality product sold in shop
6 September 2026
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Bluesound Node Icon
The whole team were knowledgeable and not pushy. They didn't direct me towards a particular product, just an unbiased review of the products I had come in to have a look at. Thank you to Jim and the whole team. I will certainly return when I go multi room!
4 September 2026
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Another heads up to the team at Richer…
Another heads up to the team at Richer Sounds. Timothy at the Chiswick Branch was on time to setup and raise my LG TV for the LG soundbar installation. Good job!
2 September 2026
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
I bought some headphones called Nothing…
I bought some headphones called Nothing which sounds brilliant. Well worth the money. I got introduced to them by Tim the consultant from Richer Sounds. He was very helpful and knowledgable. I forgot to mention that I will go back again to buy some speakers and a turntable..
29 August 2026
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Greeted nicely in store and shown the…
Greeted nicely in store and shown the product I purchased quickly. Very polite and friendly staff
27 August 2026
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable staff and great products…
Knowledgeable staff and great products … makes shopping very easy
25 August 2026
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Great product knowledge and fast…
Great product knowledge and fast delivery. Staff were professional.
21 August 2026
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
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