Richer Sounds - Cambridge Reviews 

Efficient service, friendly and helpful staff, price competitive. And a UK company too.

Ordered online to be collected at the Cambridge shop. Was available the next day.
Very responsive and friendly staff.

Friendly, knowledgeable and not forceful.

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me a discount. Well, I am not a spring chicken and don't understand the technology. Bravo, Richer Sounds! You could advertise the 'Old Gits Club'!

TJ in the Cambridge store was helpful, patient and knowledgeable.
Delivery service as also excellent.

Had a great experience ordering from Richer Sounds in Cambridge recently. They had an offer on some headphones i was looking for. Ordered for collection from the store and they were ready to collect the next day. Communication on the status of the order was great and the staff member i dealt with very helpful and friendly. Great store, great people

excellent comms and price, perfect delivery team and great product.

I ordered a Denon RCD-M41DAB (Silver) from Richer Sounds online on Saturday evening but unfortunately forgot to apply my discount voucher before completing the purchase.

I called the Cambridge branch on Sunday morning to see if anything could be done. The manager checked my order, confirmed it had already been dispatched, and said he would follow up to see if the discount could still be credited to my account.

True to his word, the corrected amount was credited to my account on Monday, and he even took the time to call me personally to let me know everything had been sorted.

From placing my order on Saturday evening to having the issue resolved by Monday, the speed and professionalism were exceptional. This level of customer service is becoming increasingly rare. A big thank you to the Cambridge team for going above and beyond. I'll definitely be shopping with Richer Sounds again.

Richer Sounds are always a pleasure to deal with . They offer good advise, are very competitive on price and give fast efficient service.

Very helpful advisor in the shop. Didn't have the speaker I wanted in the shop but delivered to my home the next day. Great experience.

Advice from knowledgeable staff so that I bought an amplifier that worked well with my existing system and didn’t spend extra on something that would not sound any better.

Quick, hassle free transaction. No more to add.

Excellent service. Wanted a sound bar I had three in mind TJ recommended the one I had as first choice. Extremely knowledgeable and helpful

ALWAYS have a great experience with Richer sounds, that’s why I’m a regular customer when it comes to big tv appliances.

Good reviews and advise from R.S as always
The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and features seemed as good if not better a very good 6 year warranty helped the decision & purchase from Richer Sounds I will be back thanks-

Great service knowledgeable staff good prices

So many companies these days deliver mediocre/poor service and it makes a refreshing change to do business with a company that knows about the products they are selling.
Richer Sounds also makes the customer feel valued, again a bit rare these days.
Although I knew what I wanted to buy, Paul was very helpful in answering some technical queries about the product and arranged very prompt delivery.
Post sale I had one or two questions which were also dealt with immediately.
This is what customer service is all about and encourages me to go back for any future purchase. Fully recommend.

Good telephone service,and fast prompt delivery

Called the Cambridge shop to enquire about noise cancelling earbuds and TJ was really helpful, listening to my requests and came up with the Nothing earplugs as an option. Went in next day and purchased some. Nice relaxed service and informative information. Very happy

Good Service