Very friendly, helpful service. Made me feel at ease. Tommy helped smooth my anxiety over the delayed delivery by being calm and reassuring. The installation was quick and efficiently done. Very happy... See more
Company replied
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Very friendly, helpful service. Made me feel at ease. Tommy helped smooth my anxiety over the delayed delivery by being calm and reassuring. The installation was quick and efficiently done. Very happy... See more
Company replied
Richer sounds have great staff Tommy is very helpful and very polite done me a great favour.. will always go back to buy from these boys as they are extremely professional. Thanks boys for all your he... See more
Company replied
I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... See more
Company replied
Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would high... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
48 East Street, BR1 1QW, Bromley, United Kingdom
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Sales reps were busy when I first walked in which I appreciate. However it took a little long for one of them to make eye contact verify my presence, but once they did I waited around.
I must say though, had I not pretty much made up my mind to purchase that day, and was browsing with possible intentions of buying, I may have walk out, because the store is awkwardly small, and when you are not being immediately acknowledged by some means of communication, it becomes a little weird and you do find yourself asking yourself very quickly "Can they not see me".
The sales reps was very pleasant and informative. I think I was served by a Manager if I'm not mistaken. Him and his colleague seem to combine well with each other, not cluttering information or talking over each other. I enjoyed the brainstorming and the sales experience regarding the items I was comparing, and appreciated their honesty. They listened well and did not over complicate Reponses to my questions.
From me to Richer sounds, You have always providing good customer service on my visits, but better than this, you have always providing good pricing. Stick to this motto, and you will achieve your customer for life goal. I am 42 and made my first purchase in my early teens.
Till the next time...
Kind Regards
Satisfied Customer.

Reply from Richer Sounds - Bromley
Tommy and Matt at Richer Sounds Bromley store provided excellent and very professional advice to help me decide which 55 inch TV would be the best one to purchase based on the information l provided. It was a real pleasure to receive such informative advise and l highly recommend Richer Sounds Bromley for all Audio needs having also purchased previous items via this store.

Reply from Richer Sounds - Bromley
Excellent service in Bromley shop. I loved the way I was served. Very well organised.

Reply from Richer Sounds - Bromley

Reply from Richer Sounds - Bromley
Helpful, knowledgeable staff. Explained in details aspects difficult to grasp. Kind and considerate. Polite.

Reply from Richer Sounds - Bromley
Price of turntable. Delivery schedule and ease of purchase. Not forgetting the great richer sounds guarantee. Can't beat them.

Reply from Richer Sounds - Bromley
Prompt answering of initial call, superb help from store & satisfied like previous purchase.
Well done , very happy to recommend

Reply from Richer Sounds - Bromley
I called at the shop at 10.40am not knowing that the opening time was midday. Paul came to the door and let me in. He couldn’t have been more helpful and knowledgeable and I bought the television most suited for my needs.
It arrived at my flat three days later and I am delighted with it. This was the sort of service I have always got from Richer Sounds.

Reply from Richer Sounds - Bromley
Very quick delivery and price was very competitive

Reply from Richer Sounds - Bromley
Phone sale that was given as much attention and support as if I'd be there in person. Very impressed.

Reply from Richer Sounds - Bromley
Expert advice and great service from all in Bromley!

Reply from Richer Sounds - Bromley
Excellent and simple process. Customer service was spot on. Will purchase from again.

Reply from Richer Sounds - Bromley
Jerome in the Bromley store provided excellent advice and amazing customer service. Would highly recommend

Reply from Richer Sounds - Bromley
Always great customer service and high quality products.

Reply from Richer Sounds - Bromley
Easy to order the product online. Great communication. Super friendly service when I collected

Reply from Richer Sounds - Bromley
Excellent service on the phone and in store (Bromley)
Fast excellent advice communication and always ready to help , from shop to vehicle big Thanks to Thomas and colleague apologies forgot your name short guy bald head big beard lol ,,, lovely fella ,,, for all your help much appreciated 10/10 *****+👍 cheers guys product 85” Hisense Tv is excellent and at a fantastic price 🫡

Reply from Richer Sounds - Bromley

Reply from Richer Sounds - Bromley
Excellent service. The assistant manager went beyond normal expectations to help.

Reply from Richer Sounds - Bromley
Great service from initially Tommy and then Paul when I returned to purchase the product. Excellent knowledge from all staff which makes it easy to make a decision on which product is best.

Reply from Richer Sounds - Bromley
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