I recently sent a load of personal family items of sentimental value from my home town of Edinburgh to my present home of over 50 years in Italy! Cousins put me on to Pack& Send, otherwise, being scep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fasted auction collection I have ever had, fantastic service, great packaging and fair on price. Understands business and understands how we all need to make money to survive. Cannot recommend eno... See more
Company replied
Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't... See more
Company replied
Highly recommend the team at Pack & Send Hall Green! I needed an auction lot collected from a West Midlands auction house and shipped to the US, which was a bit nerve-wracking. They handled everyth... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Packaging Company
- Shipping Company
Written by the company
PACK & SEND are the UK's leading packing and shipping specialists and our growing network of centres provide an end-to-end packing and shipping service for businesses and individuals that is second to none. We can safely ship just about anything to anywhere, so if you have an urgent or important delivery that you can't take any chances with - then contact us now! Find your nearest service centre here: https://www.packsend.co.uk/find-a-service-centre/ or call 0345 873 999 0.
Contact info
43-45 Milford Road, RG1 8LG, Reading, United Kingdom
- 01189584628
- marketing@packsend.co.uk
- www.packsend.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Moving Personal Belonging from UK to EU
I sent my personal belongings using Pack&Send when moving back to my home country from UK to EU. It was three boxes of miscellaneous personal items that P&S charged 165 GBP for.
They shipped the belongings using DHL, which then charged me an additional 140 EUR for customs processing on top of the 92.17 that the country of destination charged for taxes and duties.
Beware that when sending personal belongings with Pack&Send, they will not be able to handle customs procedures properly or tell you clearly about the cost of it.
They're refusing to refund any part of these additional costs, even though they weren't clear about them upfront.
23 July 2026
Unprompted review
I bought a very large antique and…
I bought a very large antique and fragile painting at auction in
Oxford.
PACK & SEND Oxford safely collected, packed and secured
and shipped the painting to me
in Copenhagen Denmark at a very competitive price. In fact their price was about half of the
quote from Mailboxes Oxford.
Needless to say I will use Pack & Send in the future.
Thank You David highly appreciated.
With kind regards,
Morten Larsen, Copenhagen DK
K
13 July 2026
Unprompted review
Perfect service as usual
As usual, PACK & SEND delivered a perfect service. Package shipped from UK to France a day early without any drama. We ship sculptures around the world and PACK &SEND are our partner of choice.
Maxine Farmer Sculptor
22 July 2026
Unprompted review
Great all around
Great all around. I'm shipping artworks with pack&Send and the team is helpful, friendly, and I never had an issue with anything. Highly recommend
17 July 2026
Unprompted review
Reply from PACK & SEND UK
Dear Elisabeth,
Thank you so much for the fantastic review!
We are delighted to hear that you continue to have such a great experience shipping your artwork with us. Handling fine art with care is a huge priority for our team, so knowing you find us helpful, friendly, and reliable means the world.
Thank you for your high recommendation and for trusting PACK & SEND!
Best regards,
The PACK & SEND Team
Very efficient service
Very efficient service, and excellent communication. The branch I dealt with went the extra mile to ensure that my package reached me before unexpected road closures in my area would have made delivery problematic, and they kept me well-informed at every stage of the process.
10 July 2026
Unprompted review
Reply from PACK & SEND UK
Dear Fiona,
Thank you so much for the wonderful review!
We are thrilled that our team's quick thinking and proactive communication helped beat those road closures to get your package to you safely. Going the extra mile is exactly what we aim for, and we will be sure to pass your kind words along to the branch.
Thanks again for choosing PACK & SEND!
Best regards,
The PACK & SEND Team
Excellent Service
Excellent service! Hammersmith Pack & Send collected my artwork from an auction house, packed it very carefully and arranged shipping to Canada. The painting arrived quickly and was in perfect condition. Very good communication from start to finish. Altogether an ideal result. I would gladly rely on them again.
8 July 2026
Unprompted review
Reply from PACK & SEND UK
Dear Jay,
Thank you so much for your fantastic review!
We are absolutely delighted to hear that our Hammersmith branch took such great care of your artwork—from the auction house collection all the way to its safe arrival in Canada. Packaging and shipping delicate paintings internationally is a specialty of ours, so knowing it arrived quickly and in perfect condition is the best feedback we could ask for.
We will be sure to pass your kind words along to the Hammersmith team. Thank you for choosing PACK & SEND, and we look forward to working with you again!
Warm regards,
The PACK & SEND Team
Perfect personalised service
I shipped 15 boxes of books from Oxford to Berlin. Pack & Send gave me by far the best quote. They were very easily contacted and talked me through the complicated customs procedures, at several stages checking with me to see if it was going smoothly. It's a personalised service. They sent boxes and someone to pick them up, and dealt with the shipment promptly. The people I spoke to were extremely helpful and courteous. Overall the service could not have been better. I would definitely recommend and would use them in future.
4 June 2026
Unprompted review
Reply from PACK & SEND UK
Dear Andrew,
Thank you so much for your fantastic review!
Shipping 15 boxes of books internationally is no small task, so we are incredibly pleased that we could make the journey from Oxford to Berlin smooth and stress-free for you. Navigating post-Brexit customs procedures can be incredibly daunting, but we pride ourselves on providing that personalized, step-by-step guidance to ensure everything is done right.
Our Oxford team will be absolutely delighted to hear your compliments about their helpfulness, courtesy, and prompt service.
Thank you for choosing PACK & SEND, and we look forward to helping you with any future moves!
Warm regards,
The PACK & SEND Team Oxford
Very efficient team who enabled a…
Very efficient team who enabled a fairly complicated courier service to the US.
10 June 2026
Unprompted review
Reply from PACK & SEND UK
Dear Jillian,
Thank you so much for the great review!
We are thrilled that our team could make your complicated shipping courier service to the US run so smoothly and efficiently.
We will be sure to pass your kind words on to the local branch. Thank you for choosing PACK & SEND!
Best regards,
PACK & SEND Elephant & Castle
Excellent communication and rapid…
Excellent communication and rapid service! Excellent in every way!
26 June 2026
Unprompted review
Reply from PACK & SEND UK
Dear Cyn,
Thank you so much for the excellent review!
We are absolutely thrilled to hear that you experienced such rapid service and great communication with us. We always strive to make the process as quick and seamless as possible for our customers.
Thank you for choosing us!
Best regards,
PACK & SEND Croydon
Friendly, courteous, helpful and efficient
A fragile item was beautifully and sturdily packed by Pack & Send Oxford. Though in this instance delivery by Fedex proved unreliable Pack & Send got this sorted fast. They were friendly, courteous, helpful and efficient throughout. Highly recommended.
30 June 2026
Unprompted review
Reply from PACK & SEND UK
Dear Mark,
Thank you so much for the highly recommended review!
We are glad to hear that you were pleased with how beautifully and sturdily our team packed your fragile item. While third-party courier delays can happen, we always aim to step in and get things sorted out fast so you don't have to worry.
We appreciate you highlighting our team's friendly, courteous, and efficient service throughout the process. Thank you for choosing us!
Best regards,
PACK & SEND Oxford
Excellent service
Excellent service, thank you. Fragile items arrived very well packed and no damage. My preferred couriers for art works as they take such care, and very professional.
26 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Vanessa,
Thank you so much for the excellent review!
Artworks require a high level of specialist care and protection, so we are thrilled to hear that your fragile items arrived safely and in perfect condition. Knowing that we are your preferred courier for your art pieces is an incredible compliment to our team's expertise and professionalism.
Thank you for choosing PACK & SEND Oxford, and we look forward to safely handling your future art collections and shipments!
Best regards,
The Team at PACK & SEND Oxford
Pack & Send are a great company
Pack & Send are a great company. I have used their courier service many times and they are always professional, reliable and friendly. Without a doubt my first choice!
1 July 2026
Unprompted review
Reply from PACK & SEND UK
Hi Anna-Maria,
Thank you so much for the wonderful review and for making us your first choice!
We are absolutely delighted to hear that our courier service has consistently provided a professional, reliable, and friendly experience for you over your many shipments. Knowing that we have earned your loyalty means the world to our team.
Thank you for choosing PACK & SEND Hammersmith, and we look forward to continuing to look after your deliveries for a long time to come!
Best regards,
The Team at PACK & SEND Hammersmith
Exellent experience with PACK & SEND…
My recent experience with PACK & SEND Richmond Park and their professional, friendly and very helpful staff, specifically Joseph and Maddy, was an excellent one. My item was quickly collected and shipped to the US. When the package was delayed and the shipping company staff asked for images of the contents and inner/outer packaging, Joseph swiftly provided these images. Once the shipment finally arrived, I found my item in perfect condition since it was so thoroughly packaged inside a fine-looking wooden crate. All in all, I received an outstanding service and strongly recommend services of PACK & SEND Richmond Park for all one’s shipping needs. You will not be disappointed!
16 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Krzysztof,
Thank you so much for taking the time to share your excellent experience!
International shipping can sometimes face unexpected customs or courier delays, but this is exactly why we take photos of our packaging process and build our custom wooden crates to such a high standard. We are absolutely delighted to hear that Joseph and Maddy's swift support and thorough packaging ensured your item arrived in perfect condition.
Your strong recommendation means the world to our team. Thank you for choosing PACK & SEND Richmond Park, and we look forward to helping you with all your future shipping needs!
Best regards,
The Team at PACK & SEND Richmond Park
Excellent
Excellent, thoughtful communication, while providing truly expert packing and shipping service. First rate service in every regard!
26 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Steven,
Thank you so much for the first-rate review!
We believe that thoughtful communication is just as important as the packing itself, so we are absolutely delighted to hear that you experienced expert service in every regard.
Thank you for choosing PACK & SEND Elephant & Castle, and we look forward to safely handling your shipments again in the future!
Best regards,
The Team at PACK & SEND Elephant & Castle
Reply from PACK & SEND UK
Hi Anna,
Thank you so much for the brilliant review!
We couldn't agree more—Hassan is a fantastic asset to our team, and we are absolutely delighted to hear he did an excellent job for you.
Thank you for choosing PACK & SEND Newbury, and we look forward to working with you again next time!
Best regards,
The Team at PACK & SEND Newbury
Great Delivery Service
Hassan and the team at Pack & Send did a great job, picking up a fragile auction lot for me and then posting it on. It was really well packaged and delivered when promised.
24 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Ade,
Thank you so much for the great review!
Auction lots can be incredibly fragile and unique, so our team takes extra care to ensure they are packed securely for transit. We are delighted to hear that Hassan and the team provided a smooth collection process, excellent packaging, and delivered your items exactly when promised.
Thank you for choosing PACK & SEND Newbury, and we look forward to helping you with your future auction collections!
Best regards,
The Team at PACK & SEND Newbury
Packed, but NOT Sent.
I engaged Pack & Send, Elephant and Castle to pack some personal possessions I had in storage in London and ship them to me in Sydney, Australia where I now live.
The goods were collected from my storage unit by Pack & Send, packed securely and were booked to be loaded on to a ship bound for Australia within a week or two.
The container which supposedly held my possessions had arrived in Sydney by ship after an extended period due to shipping uncertainty at the time (March 2026).
The relevant import authorities in Australia, were engaged to inspect the goods on arrival. However, after the container was unloaded it became evident that my possessions were NOT in it.
The goods never left the Pack & Send freight depot in the UK. No one from Pack & Send had any idea that the goods were not loaded, until the Australian import agents confirmed that the goods were not in the container they were supposed to be in.
The staff at Pack & Send, Elephant & Castle, did not know that the goods had not been loaded and there was no cross-check to confirm the goods had been loaded for shipping.
This delay had been very costly to me in wasted resources preparing for imminent arrival of the goods (I had hired a large storage unit in Sydney in which to place the goods) and in completely overturning the schedule I had developed to have the imported goods sorted, sold, dumped or kept. I wanted this done early in the year to allow for overseas travel later in the year.
I feel extremely upset and frustrated by Pack & Send’s complete failure to adequately control the export of my personal possessions from the UK to Australia. I feel I am owed some compensation for the problems they have caused and the un-necessary stress the delay has caused me. I have severe reservations now about letting Pack & Send continue with the forwarding of my stranded possessions onto Australia. I have lost all confidence in their ability to undertake the work.
19 March 2026
Unprompted review
Reply from PACK & SEND UK
Hi Frank,
Thank you for bringing this deeply concerning matter to our attention, and please accept our sincerest apologies for the stress, frustration, and disruption this logistical failure has caused to your moving schedule.
When a customer trusts us with an international move to Australia, we aim to deliver complete peace of mind. It is completely unacceptable that a breakdown between our team and our sea freight operator resulted in your items being left behind in the UK without your knowledge.
We take full responsibility for turning this around. Koudy and the Elephant & Castle team have already stepped in to cover your storage costs in Sydney directly so that you are not left out of pocket during this delay. Furthermore, we are currently in formal disputes with our sea freight operator to secure proper accountability and compensation for this severe oversight.
Your shipment is being strictly monitored to ensure it absolutely departs on the next available vessel on 9th July. Koudy will continue to communicate with you directly with regular tracking updates and to discuss the ongoing resolution of your case. We are fully committed to safely delivering your possessions and doing everything we can to rebuild your trust.
Sincerely,
The Management Team at PACK & SEND
High quality service
High quality shipping service with close attention to the details of packing and protecting a wide range of items. Friendly staff, easy process.
23 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Stanley,
Thank you so much for the wonderful review!
We pride ourselves on offering a high-quality shipping service, and we are delighted to hear that our close attention to detail when packing and protecting your items gave you peace of mind. Making the process easy and friendly for our customers is exactly what we aim for.
Thank you for choosing PACK & SEND Elephant & Castle, and we look forward to helping you with your future shipping needs!
Best regards,
The Team at PACK & SEND Elephant & Castle
Super packing and delivery service for Antiques
Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't easy items but care and attention to detail was definitely a priority. I have no hesitation in recommending them. They kept me informed through the process. Thank you so much - Mags
22 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Margaret,
Thank you so much for the wonderful five-star review!
Antiques from auction houses often require specialist care due to their unique shapes and fragile nature. We are absolutely thrilled to hear that our team's attention to detail and professional packing ensured your items arrived completely safe and in one piece. Keeping you fully informed throughout the journey is exactly how we try to give our customers peace of mind.
Thank you for your high recommendation, and we look forward to assisting you with any future auction or antique shipments!
Best regards,
The Team at PACK & SEND Croydon
This store is never ever open on time
This store is never ever open on time
I sat and watched 8 people walk away in the space of 6 minutes this morning, they open whenever they get there, the service in store is great and the staff are lovely but it’s so frustrating to have to wait for up to 20 mins in the car outside until they turn up. Many people try to post parcels on the way to work and then have to take the parcel away
Frustrating 😞
11 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Katie, Thank you for your feedback. We are glad to hear your kind words about our in-store service and lovely staff, but we believe there may be a case of mistaken identity with a neighbouring business or Post Office. Our PACK & SEND Guildford store opens exceptionally early at 7:30 AM every morning to specifically accommodate commuters, and our team is routinely on-site and open by 7:00 AM. Furthermore, the high volume of early morning foot traffic you described does not align with our usual morning patterns. We pride ourselves on our punctuality, so if you could contact Charlie directly at the store or via guildford@packsend.co.uk, we would love to verify the date of your visit. If this was meant for another shop, we would greatly appreciate it if you could amend or remove the review. Best regards, The Team at PACK & SEND Guildford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.