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NFON Reviews 

39
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TrustScore 3 out of 5

2.9

Telecommunications Service Provider
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Company details

  1. Telecommunications Service Provider
  2. Conference Calling Service
  3. Telecommunications Contractor
  4. Telephone Company
  5. Video Conferencing Service

About NFON

Written by the company

AI-Powered Business Communication from Europe.

NFON is a leading European provider of AI-powered business communication solutions. Headquartered in Munich, Germany, NFON helps organisations transform conversations into business outcomes through intelligent cloud communications, automation, and AI-driven customer engagement. Trusted by more than 54,000 customers across Europe, NFON combines innovation with enterprise-grade security and European data protection standards. :contentReference[oaicite:0]{index=0}

Built for the way modern businesses work, NFON brings together cloud telephony, customer engagement, and intelligent automation into one connected ecosystem. AI is embedded across the portfolio to reduce manual work, streamline workflows, and help organisations respond faster, collaborate more effectively, and deliver exceptional customer experiences. :contentReference[oaicite:1]{index=1}

With more than 300 integrations and APIs, NFON seamlessly connects communication with CRM, ERP, and business applications, ensuring every conversation becomes an opportunity to drive productivity, improve service, and accelerate business growth. :contentReference[oaicite:2]{index=2}

  • Call & Work: AI-powered cloud telephony and SIP trunking that bring voice, video, messaging, and intelligent calling capabilities together on a modern cloud PBX for flexible, hybrid work.
  • Engage & Support: Omnichannel contact centre solutions with AI-powered agent assistance that help organisations deliver faster, more personalised customer experiences across every channel.
  • Build & Automate: AI assistants, chatbots, voicebots, and workflow automation that streamline customer interactions, automate repetitive tasks, and connect seamlessly with existing business systems.
  • Built for Europe: Secure, scalable cloud communications with enterprise-grade security, GDPR compliance, and European hosting—designed to support organisations of every size as they grow.

Built for modern business

Written by the company

More productive teams. Better customer experiences.
Our AI-powered solutions bring together Call & Work, Engage & Support, and Build & Automate to help businesses collaborate more efficiently, serve customers better, and streamline everyday work.

Made in Europe. Data safe in the EU.

All data is securely processed and stored within the EU.

NFON develops and operates its solutions exclusively in Europe, with a clear commitment to data sovereignty. Customer data is processed and stored in European, geo-redundant data centres and handled in full compliance with GDPR and strict European security standards. Privacy and security are embedded by design. Consent is actively obtained, access is limited to authorised users, and no customer data is used for AI training. All data is protected through modern encryption and stored within NFON’s secure European cloud infrastructure.

Contact info

AI That Powers Every Conversation.

Transform every interaction with AI-powered business communication.

2.9

Average

TrustScore 3 out of 5

39 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(39)

26 reviews in the last 12 months

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Rated 1 out of 5 stars

The App no longer works on my Android phone

The App no longer works on my Android phone, so I will need to upgrade my phone at my own expense because I need Cloudya for my work calls. Is there any way you can make the old app still available for older phones? My colleague has an older iPhone and will face the same problem soon. Also the app was never very reliable - mostly sending calls to answerphone meaning I missed important customer interactions.

6 July 2026
NFON logo

Reply from NFON

Hello,

thank you for taking the time to share your feedback.

We're sorry to hear that you can no longer use the Cloudya app on your Android device and that this leaves you facing the prospect of replacing your phone. We understand how frustrating that can be.

To ensure the Cloudya app remains secure, stable and reliable, we regularly update its technical requirements. Since the end of last year, Android 10 has been the minimum supported version. We appreciate that this change may be inconvenient for users with older devices, but it enables us to continue improving the app while maintaining current security and quality standards.

We'd also like to better understand the reliability issues you mentioned, particularly the missed customer calls. We will contact you directly to review your situation and see how we can help.

Kind regards,
your NFON Team

Rated 5 out of 5 stars

We've been using NFON for some time…

We've been using NFON for some time now, and our experience has been positive. Everything has been reliable, and the service has consistently met our expectations. Overall, we're happy with our choice.

2 October 2025
Unprompted review
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Reply from NFON

Dear Louise Davidson,

Thank you very much for your feedback!

We are delighted to see that our solution is bringing real added value to your day-to-day work. That is exactly what we work towards every day – making communication simpler, more efficient and smarter.

Kind regards,
The NFON team

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