Minko's Macs Reviews 

329
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its efficiency and the helpfulness of the staff. Many people appreciate the quick repairs and the professional approach of the team, often noting that their products were fixed rapidly and effectively. The customer service is frequently described as excellent, with reviewers feeling well taken care of and informed throughout the process. However, some customers also noted issues with pricing transparency, experiencing sudden price increases upon arrival at the shop. A few other people also felt that communication regarding pricing and fault resolution could be improved, leading to disappointment with the overall service.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as amazing, top-notch, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and extensive... See more

Product

Users describe positive interactions with product, consistently praising the outstanding quality of items... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and knowledge of the... See more

Price

Customers had ambiguous experiences with price, with some reviewers expressing dissatisfaction with high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Minkos Mac’s is by far the BEST one stop shop for everything Mac and apple related - super friendly team led by the wonderful Minko - highly recommend for repairs, knowledge, friendliness and of cours... See more

Rated 5 out of 5 stars

My Mac Mini repair at Minko’s Camden was smooth in that the staff member did exactly what he said he’d do, at the time he said he’d do it. He was friendly and professional. Mac repairs are, sadly, exp... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I took my iMac to Minko’s Macs in Lewisham for a hard drive replacement and a full clean-up service. They were very reliable, professional, and extremely helpful throughout the whole proce... See more

Rated 5 out of 5 stars

I love this company - they're on a mission to keep old macs out of the landfill. Worked for me. I took my old 2012 Macbook Pro as an urgent repair - knocked a full glass of non-alcoholic beer over t... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer Repair Service

Written by the company

Minko’s Macs is an independent Apple Mac specialist with London branches in Camden, Lewisham, Shoreditch and Wimbledon. We buy, sell, repair, exchange and maintain pre-owned Apple Mac computers, including MacBook, MacBook Pro, MacBook Air, iMac, Mac mini and other Apple devices. With over 10 years’ experience, we provide competitive prices, quality refurbished Apple Macs and professional support for personal, creative and business customers. Our technicians offer Apple Mac repairs, diagnostics, upgrades, macOS updates and restores, data transfer, remote support, business consultancy, Apple accessories, Mac rentals and device buy-back services. We pride ourselves on quality, customer care, innovation, respect and efficiency. Customers can visit our stores, collect in person or use our UK delivery service. Opening hours: Monday to Saturday, 10am–7pm. Camden: 5 Ferdinand Street, London, NW1 8ES – 0208 127 3730 Lewisham: 9 Manor Park Parade, Lee High Road, London, SE13 5PB – 0208 852 1961 Shoreditch: 16 Spelman Street, London, E1 5LQ – 0208 808 8333 [Appointment Only] Wimbledon: 104 Kingston Road, London, SW19 1LX – 0208 542 8635 [Appointment Only] For sales, repairs, buy-backs, trade-ins or general enquiries, contact [info@minkosmacs.com](mailto:info@minkosmacs.com).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(329)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Their spares are ridiculously expensive…

Their spares are ridiculously expensive and they couldn’t be bothered to post a small item for 12 days and that was only after I had to ring them up every other day !
Made me look bad for a good customer
Unacceptable

They’re so lazy they use Ai to write a ridiculous response with zero facts .
You’re open 6 days a week
Royal Mail deliver on Saturdays !
Couriers can delivery on Sundays
It’s 2026 not 1976 .
I’m a hobbyist repairer as a little extra cash comes in useful
They haven’t dealt with me for months! I had no idea they existed 2 weeks ago
I’ve never had a failed business or any business other than a brief Ltd company when I was an it contractor
Total tosh
When I’ve got time to read the TLDR nonsense fully they’ll get a review on their main site

8 July 2026
Unprompted review
Minko's Macs logo

Reply from Minko's Macs

Dear Martin,

Thank you for taking the time to leave your feedback. We are sorry you feel this way, after your abusive WhatsApp messages to us however we believe it is important to provide some clarification.

We had been communicating with you for several months regarding sourcing a replacement Apple Mac Studio power supply before an order was eventually placed. There are no Apple Mac Studio Power Supplies available anywhere in the UK and we had one breaking and were the only company you found that could supply one which were your words and facts from online searches. Throughout the process we advised that specialist Apple replacement parts can take approximately no less then 5–7 working days for delivery. Working days do not include weekends or non-business days, which can sometimes cause confusion regarding expected arrival dates. Which we had to reiterate to you EVERYDAY wasting our resources.

At Minko’s Macs, we always try our best to source genuine and high-quality replacement parts for Apple devices, including Mac Studio repairs, iMac repairs, MacBook repairs, MacBook Pro repairs and Apple computer repairs. Some specialist components are not always immediately available and require sourcing through trusted suppliers which we informed this customer of months before he made the order.

Martin is adding weekends as working days to make his attack on us seem valid. We understand tiny delays can be frustrating, especially when repairing devices for customers, but we always aim to communicate honestly and provide realistic timescales rather than make promises we cannot guarantee.

Martin had a computer company that failed and now fixes devices from home with this Mac Studio being in his possession for over 3 months. This review is coming from a place of hatred, jealousy and envy. He wishes he had what we have and tried for months not to spend money with us but we are the only company in the UK with the part that he needed.

Minko’s Macs would’ve had this device repaired within days serving 10s of customers daily for complex logic board and micro electronic repairs across multiple stores daily. Just come to us and avoid this people doing home repairs with no accountability and TAX avoidance.

We have the best technicians in the country under our umbrella and have public places to serve you.

We have proudly supported thousands of customers across London for over 15 years through our Camden, Lewisham, Shoreditch and Wimbledon Apple repair locations, and we remain committed to professional service and quality repairs.

We are disappointed this experience did not meet your expectations, but we wish you all the best moving forward.

Kind regards,
Minko’s Macs
Apple Mac Repair Specialists – London
Camden | Lewisham | Shoreditch | Wimbledon

Rated 5 out of 5 stars

Minko Mac’s is the best shop in Lewisham.

Minko Mac’s has to be the best electronics shop in south east. Wonderful customer service and knowledgeable about anything you need help with. There is literally no electronics they can’t fix. Since discovering this shop I don’t trust any other shop with my electronics I only use the best of the best. Thanks guys for being awesome in this rude world as well as being people of your word. Don’t ever change.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I had an emergency with my laptop being compromised. Minko let me come to the branch towards the end of the day and reset my laptop. Given what had happened this took some time and I appreciated it greatly given that it was such short notice and at the end of the day. The whole process was very thorough and Minko explained exactly what he was doing and explained what might have happened and what I should be looking out for. Highly recommended for any issues you may have with your Mac. He is super knowledgeable and helpful.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Wasted 4 hours and met with a £500 "surprise" price hike after my message.

I am extremely disappointed with my experience at Minko’s Mac Camden. I had been messaging the shop regarding a Mac Studio listed at £2,500. Based on that price and our correspondence, I travelled to the shop specifically to purchase the device on the spot.

The Issues or trap I don't know:

Sudden Price Increase: Upon arrival, I was told the price had suddenly jumped to £3,000. Increasing the price by £500 right as a customer shows intent to buy is highly unprofessional.

Poor Management Communication: The shop assistant was helpful and answered my technical questions, but explained that only the manager, Minko, could address the pricing.

Wasted Time: I waited in the shop for 45 minutes and tried calling the manager multiple times, even leaving a voicemail. I received no response and no courtesy call back.

In total, I wasted 4-5 hours of my time traveling and waiting. It is very poor business practice to bait a customer with one price and then become unavailable when asked to honor it. If you’re looking for price transparency and professional management, I would suggest looking elsewhere.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

When my computer died after 12 years of…

When my computer died after 12 years of dutiful service I didn't know where to put myself, especially when I discovered that Apple don't make 27" iMacs any longer. I had used it every day for making my art work and so this was a total disaster with a capital D! I spent more than two weeks scouring every computer shop between London and Croydon without any joy. And then I discovered Minko's Macs on Lee High Road in Lewisham - my saviours!!! For a reasonable price they supplied me with a refurbished 27" iMac including all the apps I had come to rely on. One month on and my 'new' computer has been working without any problems or glitches. So thank you Minko's. So, if you have a Mac which is having problems, then I warmly suggest that you go to Minko's who will provide you with a service way over and above the call of duty.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! The charging port in my MacBook was burnt out and Ari’s had it replace and ready for collection within the hour.

1 April 2026
Unprompted review

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