MBW Meet & Greet Valet Parking Reviews 

2,490
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 746 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly and professional staff who make interactions pleasant and stress-free. Many people appreciate the helpfulness of the team, often mentioning specific individuals for their outstanding support and positive attitude. The booking process and overall user experience are consistently described as easy, smooth, and trouble-free, with customers appreciating the effortless drop-off and collection. People frequently highlight the prompt return of their vehicles, often finding their car waiting upon arrival. This reliability, coupled with effective communication, contributes to a highly recommended service that many plan to use again.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the effortless drop-off and collection... See more

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful.... See more

Location

Reviewers mention ambiguous feedback about location, with some finding it perfect and convenient, especially... See more

User experience

Users describe positive interactions with user experience, consistently highlighting an easy, smooth, and... See more

Booking process

Clients share positive opinions on the booking process, describing it as seamless, easy to use, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience with MBW Meet & Greet at T5. The instructions were clear, the arrival process was incredibly efficient, and we were in the terminal within two minutes. On our return, the car was... See more

Rated 5 out of 5 stars

Brilliant experience with MBW they just seem to get better , plane delayed 6 hours for pick up at end of holiday , contacted via what’s app and company had no issue and were extremely helpful when we... See more

Rated 5 out of 5 stars

Phil the MBW person who was on duty at Heathrow T5 when we picked up our car was extremely friendly and in total control of a situation when tickets were not being honoured by the short stay park. He... See more

Rated 5 out of 5 stars

Good communication, fast and easy service dropping off and picking up our car. This is our first time using MBW at Heathrow and will definitely use again. Phil was helpful and friendly, a nice welcome... See more


Company details

  1. Valet Parking Service
  2. Parking Lot

Written by the company

With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers. We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return. Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility. We also offer a range of additional services, including: Rapid 3-phase EV charging On-site washing and valeting Professional detailing Alloy wheel repairs, tyre replacement, and smart bodywork repairs MOT testing and annual servicing arrangements As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals. Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience. Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts. To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.

Safe Secure Heathrow Valet Parking

Written by the company

IAPA & BPA Members
Collaborations with leading Holiday Companies such as Holiday Extras, APH & Looking4

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,490)

718 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is my go-to at Heathrow…

This company is my go to at Heathrow airport terminal five. Booking is easy there is a desk on arrival. They take your car pretty much immediately and on return my car as either there or arrives within a few minutes. I’ve had terrible experiences with other companies who fail on all of the above, so now I stick with this bunch.

1 August 2026
Rated 4 out of 5 stars

Picking up the car on return

Our experience dropping off the car required us to raise an issue with the customer service team which was swiftly and appropriately resolved.

We were very pleased to say the car was ready and waiting on return and I would like to give thanks to Nathan Customer service attendant who dealt with us well and made our leaving straightforward

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with MBW Meet &…

Excellent experience with MBW Meet & Greet at T5. The instructions were clear, the arrival process was incredibly efficient, and we were in the terminal within two minutes. On our return, the car was already waiting for us — fantastic service! Special thanks to Phil for his friendly and personal service. Highly recommended!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Phil called to keep me updated which was good rather than me having to call and chase up. Valet was good too. Really happy

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free

Checked in and out with no problem hassle free great service will use next year for our holiday parking

29 July 2026
Rated 5 out of 5 stars

Such friendly staff

Such friendly staff - thank you to your team - especially Phil who was an absolute pleasure to chat with whilst we waited for our car.
Will definitely book again.

29 July 2026
Unprompted review

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