I have been waiting 3 weeks for my order , was told 4 days when ordering. I have been in touch with Customer Service and told they would be in touch within 48HR and still waiting.
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See what reviewers are saying
I was looking for a few new pairs of converse trainers so decided to take a look at this site at 3pm yesterday. Found some amazing deals on converse so purchase two pairs and a few other things. Even... See more
I've been shopping at MandM for a while now because: - they have unique items in the store that you can't buy off the shelf, - original clothing and footwear, - discounts on every purchase, - del... See more
very good experience, fast delivery and shoes as described. I will buy again here
Company details
- Clothing Store
- Children's Clothing Store
- Discount Store
- Men's Clothing Store
- Sportswear Store
- Women's Clothing Store
Written by the company
MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.
Contact info
1 Auctioneer Walk, HR4 9HT, Hereford, United Kingdom
- customersupport@mandmdirect.com
- mandm.com
4.4
Excellent
10K reviews
Asks customers to review
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Products with excellent quality and…
Products with excellent quality and great delivery time.
17 February 2026
Ordered 7 different items for the first…
Ordered 7 different items for the first time. All was ok except one shirt did not match the color and style.
2 February 2026
Was toppie een Quicks👌
23 January 2026
ok ok ok ok ok
24 January 2026
Recommend!
22 January 2026
Top service
14 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not happy at all
Not happy at all
Difficult to get someone to help you i need to return one of my order cant get a return label yet!!!
16 January 2026
Reply from MandM
Onze excuses voor de problemen met de retourzending.
Vandaag hebben wij u een e-mail gestuurd met nauwkeurige instructies over het retourneren van de gekochte artikelen.
Dear M and M Team,
Dear M and M Team,
I am writing to express my disappointment regarding the incomplete delivery of my recent order.
Order number: 246926786
Tracking number (Sendungsnummer): 00340434717018595762
Unfortunately, two items were missing from the shipment. The missing articles are:
Artikelnummer EJ30118/L
Artikelnummer UJ30083/L
I kindly ask you to urgently look into this matter and inform me how it will be resolved. I would appreciate it if the missing items could be sent to me as soon as possible or, alternatively, a refund could be initiated.
Thank you for your prompt attention to this issue. I look forward to your response.
Kind regards,
Fabian Madu
+4915227333193
10 January 2026
Reply from MandM
We have answered you via email, please come back to us there. Please note that this is a public review and you might wants to delete your private information from it.
Dhl issue
Dhl issue. They lied to say we missed one another
I have experience it very often
7 January 2026
Reply from MandM
Hi Emmanuel,
Thanks for your feedback.
Your order was successfully delivered within 4 business days.
If you have any questions or need help, feel free to contact our customer service.
Kind regards,
MandM Direct
The return policy is shit
3 January 2026
Reply from MandM
Hi Samiya,
We do not recognize ourselves in this review. Our return policy is clearly described on our website and applies equally to all our customers. Without further details we're unable to respond more specifically.
Kind regards,
MandM Direct
Excellent
I've made 3 separate purchases in the last week to take advantage of the sales. The site offer a great selection and for my growing teenage boys, it's my new go to site for casual clothing going forward. I've signed up for the annual free shipping for £9.99, which is well worth it given each deliver costs £4.99.
I downloaded the stores app which is great also, but I cannot see the 'save for later' functionality. I have to access he browser for that.
In terms of delivery, it's fast (Royal Mail). I was surprised how quickly my packages arrives, even when ordering a few days before Christmas.
There are some hidden gems on this site. I bought a couple of high quality coats which were RRP £350 each and got them for £50 each, so make sure you take the time to browse properly.
Would highly recommend, very happy customer :)
31 December 2025
Unprompted review
Quality and quick shipping.
I received the parcel fastly, and the quality is worth its cost.
17 December 2025
The items weren't delivered to the…
The items weren't delivered to the address and sent back.
10 December 2025
Reply from MandM
We are sorry that DHL couldn't deliver to your given address.
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