Lookers Reviews 

22,325
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 7,983 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being pleasant, efficient, and friendly, often going the extra mile to assist. Many people highlight the excellent customer service, noting quick responses and a professional, supportive approach. The overall service provided is frequently described as outstanding, making processes straightforward and stress-free for consumers. Reviewers appreciate the team's helpfulness and knowledge, patiently explaining details and ensuring satisfaction. Many consumers also experienced a smooth and easy user journey, from initial inquiry to car collection. People often feel at ease and well-supported throughout their interactions, leading to a highly recommended experience.

What people talk about most

Staff

Consumers find staff to be positive, often describing them as friendly, professional, and helpful from... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional experiences with... See more

Product

Customers had ambiguous experiences with product, with some expressing delight over their new cars, praising... See more

Customer service

People report positive experiences with customer service, highlighting outstanding care, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the buying process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasant, efficient and friendly staff as usual. Started work on my car almost immediately and provided me with coffee whilst I waited. Very good customer service providing me with a video of the car'... See more

Company replied

Rated 5 out of 5 stars

Brian provided outstanding service from start to finish. He explained everything clearly, answered every question with patience. He made the whole buying process straightforward and stress free. His f... See more

Company replied

Rated 5 out of 5 stars

I recently part-exchanged my car for a new one and, although there have been a few wrinkles to iron-out, I'm pleased to say that Mercedes Tonbridge have looked after me and kept me updated throughout.... See more

Company replied

Rated 5 out of 5 stars

Great service from beginning to end. Friendly & helpful staff answering my many questions! Nothing was an issue. Absolutely love my new car, Paul explained everything in detail & left me knowing if I... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Dealer
  3. Car Repair and Maintenance
  4. Truck Dealer
  5. Used Car Dealer
  6. Used Truck Dealer

About Lookers

Written by the company

As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.

Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.

At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.

At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.

Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.

Written by the company

The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.5

All reviews

(22,325)

7,297 reviews in the last 12 months

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Rated 2 out of 5 stars

Dishonest service department

Trying to find work on a mint condition, low mileage, 8500 miles car. Advising the car required 4 new tyres because they 4mm tread left - was a red alert lol. The legal limit is 1.6mm, so had over twice the legal limit left. Very dishonest and would never go back again!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Very keen to sell you a car, aftersales? Forget it.

Very keen to sell you a car but then totally ignore you once they have your money.

I purchased a vehicle from Lookers VW Guildford on the 30th June 2026 and shortly after this, I telephoned their aftersales and service department as I had a problem and I wanted their advice.
All of their service agents were busy but I was informed that I would be called back shortly.
This call back never happened.

I telephoned them again the next day and again, everyone was busy and I was promised a call back.
Again, this callback never happened.

I then sent a message via the "contact us" link on their website and this was also ignored.

After leaving details of this poor service on the reviews section of their website, I received a reply asking me to raise a complaint and giving me details of how to do this.
I duly submitted the complaint (ticket number 89730643) and received an automated reply stating that I would be contacted within 14 days to discuss my complaint.
Here we are, well over 14 days later and surprise surprise, nothing whatsoever heard from them.

By all means buy a car from them but make sure that you have another VW dealership close to where you live so that you don't have to attempt to contact Lookers VW Guildford for a resolution to any problems that you may encounter with your vehicle.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a Scirocco on 3rd June…

I purchased a Scirocco on 3rd June 2026. Once I purchased the car I was ignored by the salesperson.
I had a fault and he totally ignored me. A simple “ that’s not my department would have been suffice.
I then had further faults on 14th July.
I really wished I’d not bought the car from Preston VW as I live in Crewe which is over an hour away.
When my car was showing faults I had a VW technician come out and he said to take it to the Crewe VW Dealership which they agreed it had faults, however I was required and responsible to bring the car back to Preston.
The car is still in the workshop. My son who is a qualified Mercedes Technician is handling the the phone calls etc. He is now being ignored.
The car I bought came with a 90 day warranty in which over three weeks of this has been in the garage.

Never again will I use Lookers especially Preston as totally let down.
I thought getting a car from a main dealer would be the best thing to do with a 2nd hand vehicle.

I am now concerned that I have no warranty left.

Sorry but dreadful

Kevin Williams

3 June 2026
Unprompted review
Rated 5 out of 5 stars

From the moment we walked in the show…

From the moment we walked in the show room every one was very help full and polite,
Martin Blight showed us the car and let us have a test drive. We decide to buy the car and the process was vary easy. Martine explained everything to us clearly . Thank you Martin,

31 July 2026
Unprompted review
Rated 3 out of 5 stars

Good convenience check. Slow wash.

Overall, I was happy with the actual convenience check on the car, but I got a text when this had finished and then had to wait an entire hour for my car to be cleaned and for me to get my keys back, This is far too long to wait for a wash and a little hoover. Perhaps the wash should be optional or certainly much quicker.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service
I went into Lookers Ford to purchase a second hand Ford Puma Gen-E recently. The sales executive Harry Alexander was excellent. Polite/professional and incredibly patient. He answered all of my questions and ensured I was comfortable with all of the new car features before I drove away. I would definitely recommend Harry and Lookers Ford Chelmsford to anyone wishing to purchase a used car.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Car and Great Service

A brilliant car, they were able to work with me to meet my requirements. Very happy with the purchase and service recieved from Scott. Helpful and friendly!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

SUPERB CUSTOMER SERVICE I just bought a…

SUPERB CUSTOMER SERVICE I just bought a new Lexus RZ Premium Plus from James Child, Lexus Belfast. He made the purchase so easy and was always on call when I needed advice or if I didn't understand anything. This is my first time purchasing an EV, and James guided me through what to do when charging the car and the best way to drive the car economically. I am 71 and have driven and owned many cars over the years, from Volkswagen Polos to Golfs and then onto many new Audi A4 and A5s but about 15 years ago, I changed to the Lexus Brand and I have never looked back.
My first Lexus IS from Lexus Edinburgh.....was a Takumi and it had all the bells and whistles and had the excellent Mark Levinson Sound System (if you have never heard this system, you need to ask for a test drive in a Lexus with this system included...absolutely awesome)
My last Lexus was the fabulous Lexus ES, and it was a dream of a car, and I kept it for over 7 years and NEVER gave me a spot of Trouble...but none of my 4 Lexus cars ever gave me any problems, which is one of the main reasons I purchased this new Lexus RZ Premium Plus 2026 edition, plus I wanted to move to Electric.
I have only had the car for a week, but it is getting 4.2Kwh a mile, which translates to around 356 miles on a full charge. I also charged it last night via the Lexus Link+, which is so easy to use. I went from 10% to 82% (the optimum is to keep the battery at around 80% and only charge it to 100% for very long journeys), and it took around 8 hours on my Lexus Charger (special deal at around £390 for purchase and installation). I have worked out that it has cost me around £10.92 (Off Peak Economy 7 tariff), plus I reckon that would mean roughly 2 charges a month, or maybe less, depending on my usage.
In my previous Lexus ES, which was a hybrid and very economical at around 46miles per gallon, and that averaged £56 to £63 to fill. So you can see the savings already.
So I can thoroughly recommend Lexus Belfast and especially James Child. Also special mention to Nathan (who looked after me while James was on holiday for a week) and to their boss Darren, who was Superb.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Newcastle Audi - First Class

The sales Team, in particular Matthew, are extremely professional and make a huge difference to the car buying experience.
Matthew has shown us that he is dedicated to customer satisfaction above and beyond what is norm at a car dealership.
Can't recommend highly enough.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

A great location to choose a quality new car

Every single member of staff we interacted with was welcoming, courteous and knowledgeable. I felt that they knew what they were talking about and genuinely seemed interested in our custom. Deane was especially helpful with helping my wife select and spec her new vehicle. We recommend CH Toyota, Newtownabbey

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We received exceptional service from our initial enquiry to the vehicle collection day.

Dan Flude the Salesman was excellent, providing videos, information, details about the vehicle and answering our questions.

On the day we collected the vehicle we dealt with Richard Simpson who went through the various paperwork and took the time to explain how things worked on the vehicle.

Both very friendly, knowledgeable and professional. We can recommend and will definitely use again.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff were extremely helpful and pleasant.

The staff were extremely helpful and they took their time to explain all the instructions for the new car and explained the items that were new to us. The hospitality and coffee in their luxurious office was first class. The showroom was well organised and tidy and everything was spotless and bright.

31 July 2026
Unprompted review
Lookers logo

Reply from Lookers

Hi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

-Lookers customer service & resolution team

Rated 5 out of 5 stars

Really happy with salesman n approach…

Really happy with salesman n approach to the sale.. wasn’t pushy n really listened to what I wanted n just presented a solution and ended up with a large purchase

1 August 2026
Unprompted review
Lookers logo

Reply from Lookers

Hi Sharon, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

- Lookers customer service & resolution team

Rated 5 out of 5 stars

First year convenience check

Great service from dropping off car to picking it up

29 July 2026
Unprompted review
Lookers logo

Reply from Lookers

Hi Steve, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

- Lookers customer service & resolution team

Rated 5 out of 5 stars

Easy drop off

Easy drop off. Was sent a video of the inspection of the car and also given advice of potential further issues. Easy collection when completed

28 July 2026
Unprompted review
Lookers logo

Reply from Lookers

Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

- Lookers customer service & resolution team

Rated 5 out of 5 stars

Did not feel pressured into buying…

Did not feel pressured into buying anything but knew my needs and looked after me well

31 July 2026
Unprompted review
Lookers logo

Reply from Lookers

Hi Darren, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

- Lookers customer service & resolution team

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