Lookers Reviews 

Joe Mack, the sales rep at Skoda Newcastle, was brilliant. Very friendly manner, extremely knowledgeable and did not feel pressurised at any point to make a rushed decision. Every step of the purchase was handled quickly and efficiently. I would wholeheartedly recommend Skoda Newcastle.

The staff were great had a cup of tea while I was waiting on my car great service 👍

Always excellent service, get to speak to real people who can help straight away.

Had been looking for a new car for months I saw one in the Charles Hurst web site. when there I was approached by Mario and he explained the one I was looking for was at the Vauxhall showroom so he walked across with me asking questions as to what I was looking for my budget etc I saw two cars I liked Marion was very helpful and business like I saw the car I had seen but he showed me a selection without putting me under any pressure we went for a test drive and I loved it. He took me through all the paperwork and explained everything in simple terms. When I picked the car up he had it waiting and once again made sure I understood all the instruments and even connected my phone to Apple play. The service I received was exceptional and it made buying a new car a pleasure.

The staff are always welcoming and friendly.
A video if the inspection is sent to you explaining what they have found and if things need attention.
They ask if you would like to have the work completed or prefer to wait.
Work is carried out very professionally.

Quick and efficient service

All very easy and no issues , communication process very good and overall feedback is positive.

Everything went very smoothly from start to finish. Phil handled everything extremely well and kept me informed every step of the way. Handover was completed with zero issues and I drove away within the hour.

Absolutely fantastic customer service from start to finish! Jidu was amazing and went out of her way to help us and answer all our questions. We were allowed to reserve our car when we didn’t think we could! The car is beautiful and we love it! Thank you so much to everyone at Lookers, especially Jidu! If I could give 10 stars I would! Highly recommend to everyone :-) Sophie and Bob

I dealt with Dan Deller

Who was excellent from start to finish very professional in all aspects of the transaction and made the whole process easy. I would highly recommend him

Lookers in Stockport is an easy and delightful place to buy a car. Was given guidance by Frazer, who knew a lot about the various cars I was interested in. It took very little time to complete the transaction, he arranged the paperwork and even went to the post office to get the tax, so very grateful for such lovely service and help. Showroom is a pleasant place to be in a heatwave.

Service & MOT carried out as booked & all good as usual from the mechanic side. Original booked date was wrong (online booking) but a new date was arranged. It was booked as an 'all day' appointment which I've never had before & which I wasn't aware of so had to leave the car & get 2 x taxis (home & back) which was an additional cost not factored in. Smooth process once the car was in but I thought it would be just a morning job. The actual work was all good but the booking side need to be outlined when made if its going to be an all day appointment as this was not made clear. Seat Stockport are all good though.

The car so far is excellent but the delays to delivery caused by Ford manufacturing were completely unacceptable. The car was placed on hold due to a headlight issue. Original delivery was end of May, then sometime in June, then maybe August then back to end of June. I had to get a short term lease from another company at my own considerable expense.

Clear communication.
Met deadlines
Very helpful.
Treated well.

From my first phone call to my last visit (collecting my amazing kia stonic) the customer service from all staff was second to none Nathan my sales rep was exceptionally fantastic nothing was a bother to him. The car handover was straightforward everything explained throughly. Highly recommend 💯 only dealer I'll be using in future

Campbell kept us fully advised of when the car would be ready for collection. He had all the paperwork printed out before our arrival and clearly explained everything before asking us to sign. The car was well presented and again Campbell was happy to answer any questions we had.

After reading the negative reviews of this dealership on Auto Trader, Google, and Trustpilot, I never expected to have a similar experience myself, with serious issues arising less than 24 hours after purchasing the vehicle.I purchased a two-year-old Approved Used Mercedes on a Friday. By the following day, the vehicle had developed a loud knocking noise from underneath and was struggling to reverse. The car was subsequently towed to a different Mercedes dealership, where technicians diagnosed the issue as a gearbox mount that had become detached, most likely as a result of previous work being carried out. They also found screws left on the undertray.When I raised this with the Sales Manager, a number of excuses were offered, including such as no work had been carried out on the gearbox and that further reports were needed to confirm the diagnosis. For information, the diagnosis came from another authorised Mercedes dealership, which had no reason to misrepresent the cause of the fault and who ultimately rectified the issue under warranty. It has now been more than four weeks since the incident. I also submitted a formal complaint through the Lookers website, yet no adequate response. This lack of communication is extremely disappointing. While I could understand some uncertainty if the diagnosis had come from an independent third-party garage, that is not the case here. The findings were made by another Mercedes dealership and point to a vehicle being supplied in an unsafe condition. I purchased the vehicle in good faith, expecting it to meet the standards associated with an Approved Used Mercedes, but my experience has fallen far short of those expectations. Also its difficult to reconcile my experience with Lookers' claims that its vehicles undergo rigorous inspections and that customer complaints are addressed within 14 days. With this in mind, I don’t recommend this dealership

Traded my car to this garage for cash and a used car, firstly they are quick to take your money but like to take there time paying you, had my car up for sale before they had even paid for it. Now onto the car I bought, firstly the car stank, which should have set alarm bells ringing, while installing my dash cam, there was an open dog treat bag jammed by the pollen filter so they obviously don’t check them very well. But this was the least of my troubles, after a day, the DPF warning light comes on, then the engine management light and the car goes into limp mode, granted I got the car booked in 2 days later and they gave me a nice courtesy car, with the assurance it was fixed. Upon collecting the car, first thing I noticed was nearly half a tank of fuel had magically disappeared and my dash cam had been disconnected. But I could live with that as long as the car was sorted, unfortunately it wasn’t as again 20 miles later the same fault. Took the car back and was offered a variety of options, to get the car “fixed” (which isn't an option as there no trust now) a refund, or to swap the car for something alike, they had a car in which was to my liking albeit more expensive and lookers idea of a deal and “looking after me” was just to knock off the price of a warranty….. a warranty I’ve already paid for a week ago. So instead of looking after me/helping me they just wanted to make more money so looks like I’m stuck with with a car that doesn’t run properly until the logbook arrives. UPDATE: Picked out a newer car, still had to wait until my logbook arrives so I’ve stuck driving a car in limp mode for almost a month, finalised everything today and just got home to sort out my dash cams, and get everything sorted and the car is not what you’d expect when shelling out £12000. Now you can argue it’s my fault for not inspecting the car properly on pick up, Fool me once and all that, but I guess I just had blind faith they’d do better when given a second chance. Firstly both the rear tyres are perished to the point where I’m questioning how they’d pass an MOT so I’m going to book the car in to get double checked, by a reputable garage. The car itself is manky you’d have thought after the trouble I’ve gone through dealing with them that they’d at least make sure it was clean. There isn’t a panel that isn’t full of scratches, the parcel shelf is broken. I’m not sure who “cleans” these cars but they obviously have the same standards as the people running the place. It’s in a much worse condition than the car I’ve had to take back. I can live with cosmetic imperfections but it should reflect in the price, paying top price for a car of this age and mileage isn’t right when the car is kicked to bits, I’m just hoping this car lasts me long enough so that I never ever have to go back. There complaints department are a joke just repeat the same waffle under every reply and have no intention of making things right, and the manager clearly doesn’t care so fingers crossed I never have to deal with them again.

Totally professional, from reception to car pick up. I recommend this business unreservedly.