Do not buy at LAB21!
Unfortunately, I can advise everyone against buying a floor from LAB21. In January, I visited their showroom in Groningen and ordered a beautiful light PVC floor. For the asking price, 79.95 p/m, you expect a certain quality, not only of the product but also regarding the service.
Some of the packages were delivered damaged, the subsequent delivery was very sloppy: the delivery was not announced and after a weekend away, I arrived at my construction home on Sunday afternoon to find watered-down packages of PVC on the sidewalk that had been lying there since Friday afternoon, unprotected, in the middle of the city center. The subsequent delivery was also insufficient and there was another two weeks delay in being able to lay the floor. In addition, it was noticeable that the boxes of the delivered floor had a different name than the name that LAB 21 uses. After some googling, I found out that exactly the same floor can be obtained for 50 / 55 euros / 60 p/m from three or four other companies. Quite a price difference, especially for a purchase of more than 30 square meters. LAB 21 promises a lowest price guarantee, but if they give their products a different name and charge twice as much for them, well, then that product cannot be found anywhere else. of course.
During the installation of my expensive PVC floor, the planks on the end grain were damaged very quickly, the wood print came up slightly, you suddenly saw a kind of hill at the seam. This actually happened immediately when you connected the plank to the plank that was already there, there was no question of 'hard mounting' at all. I immediately reported this. In principle, this was quickly forwarded to the supplier by LAB21's customer service, only the supplier is hiding behind the feedback: 'installation error by customer', which is absolutely not the case. I am still waiting for an inspection visit from the manufacturer, but well, what are the options? I have obtained legal advice and one way out of this would be a new floor. But then I have to empty my entire house, dismantle the floor and re-lay it, including skirting boards and everything. The hassle that would come with this..
In short, I paid a lot of money for what I thought would be a premium PVC floor, but now I am in a situation where I cannot trust the quality of the floor. How long will the wood prints stay on it? Is the floor waterproof in this way? But above all, it is unsightly, and not what you would expect from a floor for this price, 79.99 p/m. There is actually no solution at this point that will not cost me even more money and effort. Because temporarily emptying my house again, removing furniture, moving... who can just do that?
Again, save yourself a lot of effort and stress, do not buy a floor from LAB21!
Reply from LAB21 - Groningen
Beste Anna,
Bedankt voor uw uitgebreide feedback. We vinden het jammer om te horen dat uw ervaring niet naar verwachting was.
Wat betreft de levering willen we graag verduidelijken dat deze grotendeels in overleg is gegaan. We erkennen dat er inderdaad een pakket door de leverancier op de stoep is afgeleverd zonder dat dit duidelijk met u was gecommuniceerd, en dat spijt ons. Dit had beter afgestemd moeten worden. Om dit te corrigeren, hebben we daarna alsnog twee extra pakken geleverd.
We vinden het jammer dat uw ervaring niet aan uw verwachtingen voldoet zoals we u per mail hebben aangegeven zal er een bezoek bij u thuis plaats gaan vinden om het probleem op locatie te beoordelen. Mocht u hierover verder in gesprek willen, dan staan we uiteraard open voor contact.