KeyMe Locksmiths Reviews 

4,433
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently state that the technicians arriving at the scene are exceptionally friendly, highly professional, and remarkably efficient at completing the required jobs quickly. People also genuinely appreciate the clear communication updates sent via text messages and the prompt responses received when scheduling assistance during stressful roadside situations. Though some reviewers were not happy with the unusually high prices and unexpected service fees charged for standard emergency tasks. Additionally, several users experienced frustrating communication difficulties and entirely unhelpful customer support when trying to resolve subsequent problems over the phone.

What people talk about most

Service

People report ambiguous experiences with service, as some reviewers praise the prompt arrivals and efficient... See more

Staff

Customers had ambiguous experiences with staff, as reviewers often praised quick response times and friendly... See more

Price

Reviewers highlight negative aspects of price, frequently reporting unexpected high fees and a lack of... See more

Product

Reviewers mention negative feedback about product quality, noting that several keys arrived unfunctional, too... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Won’t give timing until payment made. Dispatcher said it would be posted as urgent (it was) and once payment was made, text was sent indicating 1 hour before tech would arrive. Very stressful and woul... See more

Company replied

Rated 4 out of 5 stars

Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time... See more

Company replied

Rated 2 out of 5 stars

I should have asked around for a local locksmith and saved myself about $100. The actual locksmith was insanely quick and friendly. I took his information to use if I am ever in the area again and nee... See more

Company replied

Rated 2 out of 5 stars

Overpriced, over charging customers that are in distress, $178.00 to send someone a short distance to unlock the car door and insisted on full payment prior to dispatching the locksmith. The technic... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Key Duplication Service

Written by the company

KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.


Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

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3.3

All reviews

(4,433)

290 reviews in the last 12 months

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Rated 5 out of 5 stars

The locksmith came quickly and was very…

The locksmith came quickly and was very efficient. There was a problem with the woman dispatcher though. We couldn’t make her understand that everything was locked in the vehicle. Fortunately, my husband had his credit card in his hand, because he was using it to purchase gas. She asked many questions we couldn’t answer with everything locked inside. We were so fortunate that a man who had pulled into the station for gas used his phone to call a locksmith. He was like an angel sent to help us.

19 September 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Ken Brown,

We appreciate you taking the time to share your experience with us. We're glad to hear that the locksmith arrived quickly and was efficient in resolving your situation. We sincerely regret any difficulty you encountered with our dispatcher due to the unusual circumstances of everything being locked inside your vehicle. We understand how frustrating it must have been to try and answer questions without access to your belongings. We are also incredibly touched to hear about the kindness of the stranger who helped you. We will certainly review our dispatch procedures to ensure we can better assist customers in similar challenging situations in the future.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Great Service

He was so fast and seemed eager to get me back on the road. Was very kind and did an excellent job.

19 September 2026
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Reply from KeyMe Locksmiths

Reuben,

We're so glad to hear that our team member was able to assist you quickly and efficiently. We always aim to provide excellent service and get you back on your way as soon as possible.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Communication on arrival time was…

Communication on arrival time was accurate and frequent which I loved. He got there and it took longer to do the paperwork he needed to do than to open the car! Great service. Also expensive but way more reasonably priced than I expected! THANKS

20 September 2026
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Reply from KeyMe Locksmiths

Marie Bray,

We're so glad to hear our communication regarding arrival time was helpful and that our service was efficient! We appreciate you acknowledging our pricing was more reasonable than expected. Thank you for your kind words.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

Bent the door

Bent the door, scratched the car, took 1.5+ hours

19 September 2026
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Reply from KeyMe Locksmiths

rylee ortiz,

We are concerned to hear about the damage to your car and the extended service time.

Please contact us at support@key.me. We stand by our work with our money back guarantee. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

hurray

the person was super nice and handled the problem in minutes, very reasonable price and easy to get scheduled. thank you.

12 September 2026
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Reply from KeyMe Locksmiths

larry kephart,

We're so happy to hear that our team provided such efficient and helpful service! We truly appreciate your kind words about our reasonable pricing and easy scheduling. Thank you for your positive feedback!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Prompt service and communication

Prompt service and communication

15 September 2026
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Reply from KeyMe Locksmiths

Barbara Sims,

We're so glad to hear that our service and communication met your expectations. We truly appreciate your positive feedback!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

They are amazing beyond belief. I was so shocked at the service I received. I’ve never received any type of vehicle service that was that professional, and that compassionate towards the customers.

OK, I was on the verge of snapping because I had called 17 places just to get two key fobs duplicated to my car. I already had one fully function working key but that’s all they gave me at the dealership. The 17 places I called all wanted between 45 and $75 to come to my home to do the work. When I’m perfectly capable of going somewhere to where they didn’t have to waste their time coming to me. I found this company and he said that the person that would do the work would have to call and give me the quote. I said well how much are they gonna charge to come to my house? I said because technically, if y’all have an office space or a shop or something I can go there. . When I’m perfectly capable of going somewhere to where they didn’t have to waste their time coming to me. I found this company and he said that the person that would do the work would have to call and give me the quote. I said well how much are they gonna charge to come to my house? I said because technically, if y’all have an office space or a shop or something I can go there he says no no no there’s no charge for us to come out at all. They had me sold then. I got two fobs fully programed to my 2013 Dodge grand van for $87. The dealer wanted $250 each. I highly recommend this company and I will for sure use them in the future if needed. I’m actually gonna refer them to my roommate who just bought a car and they only gave him one key. He told me it would be an hour. He was at my house in 55 minutes. He kept me up-to-date during the whole process even called and said hey I finished this job. I’m heading to you now. I should be there in amount of time. And he had it done within 15 minutes maybe if that and there was a little miscommunication because he thought I already had two keys, but I only had one and then once he explained that to him he pretty much had to delete all the keys out and start from scratch so they would all work and after that it was smooth sailing, I wanted to give him a tip but he refused. I used a car and said is our place I can leave a tip and he says no we don’t ask for that I said what can I give you a cash tip? He says no that’s not necessary either. He said I’m just glad I was able to help you. I felt bad for having to ask him to repeat himself so many times, but he was talking pretty fast and he had an accent and I was trying to keep up, but he was very friendly very professional shook my hand thanked me for my business. Unfortunately, 17 places I don’t remember the number to this specific place that I reached out to you that was so good and then I’m so pleased with the only number I have is the guy that came into the work and an 800 number that called me at 11 o’clock at night asking if they got me taken care of. Something I may think 11 o’clock is way late to be calling to follow up but let me also add that I was getting work done at 9:30 to 10 o’clock at night so it was actually a reasonable timeframe. When came to any type of car maintenance I have never had anyone that professional and compassionate. That would keep you up-to-date. Let you know everything you need to know. So if you do decide to use these company, which I highly suggest if they tell you, they’re gonna be there in an hour trust me they’ll be there in an hour if not sooner because he called me when he left the job he was on. Let me know he was on his way he said 20 minutes called me back five minutes later he said actually I may be there before 20 minutes. Are you already at home. That is how you conduct business. And $87 for two keys is very reasonable compared to what other places charge you especially dealerships. I honestly wish I could get this place 10 stars and post this experience everywhere I can to let people know because inflation is high enough as it is without having to pay outrageous prices for things you need to have and this company obviously understands that from their prices. Now all I have to do is go by the hardware store and get the Emergency key inside the fob cut. Which I was under the impression that they would do that as well but I never did clarify or verify so that’s on me not on them. He even told me in advance. I have no way to cut your Emergency key, but I can still program it and it worked correctly so if you still want me to do the Service, I’ll be more than happy to. I said have at it!

15 September 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Calin Robinson,

We are incredibly grateful for your detailed and positive feedback. It is truly rewarding to hear about your experience, especially after the frustration you encountered with other services. We understand how challenging it can be to find reliable and affordable solutions for key fob duplication, and we are so pleased that we could alleviate that stress for you.

We pride ourselves on providing efficient, professional, and customer-focused service, and it sounds like our team member exemplified these values during his visit. We are happy to know that his communication, punctuality, and dedication to ensuring your satisfaction made such a positive impact. We also appreciate you highlighting our transparent pricing and the convenience of our mobile service. Your recommendation to your roommate and your willingness to share your experience widely mean a great deal to us. We continuously strive to offer exceptional value and service, and your review confirms that we are achieving our goals. We are always here to assist you and your referrals in the future.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Ask for Danielle

Danielle was incredible. Very knowledgeable and professional. She kept me up to date with her schedule and was punctual. Highly recommend.

15 September 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Michael Anderson,

We're so glad to hear you had such a positive experience. We truly appreciate you sharing your kind words about our team member's professionalism and punctuality. We are always striving for excellence.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

The technician was prompt

The technician was prompt, professional, and friendly, completed the job in reasonable time

12 September 2026
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Reply from KeyMe Locksmiths

donald morgan,

We're delighted to hear that our technician was prompt, professional, and friendly, completing the job efficiently. Thank you for sharing your positive experience!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

James did a great job

James did a great job. He had to work to get this one unlocked. Great customer service and arrived quickly.

14 September 2026
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Reply from KeyMe Locksmiths

Layne Kaldor,

We're so glad to hear our team provided great customer service and arrived quickly, even with a challenging unlock. We appreciate your positive feedback!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Quick good service

Great service/ friendly

12 September 2026
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Reply from KeyMe Locksmiths

Thank you for taking the time to review us. We appreciate it and are happy you had a great experience with us!

Rated 5 out of 5 stars

Great service

Great service

14 September 2026
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Reply from KeyMe Locksmiths

Thank you for taking the time to review us. We appreciate it and are happy you had a great experience with us!

Rated 5 out of 5 stars

Fast service! Grate customer support!

Where were just getting back to our vehicle from our holiday road trip, we had locked ourselves out and the keys in. Theses guys didn't keep us waiting for to long, someone showed up and unlocked the door so we could get home.

7 September 2026
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Reply from KeyMe Locksmiths

mindy broom,

We're so glad we could assist you quickly after your road trip! It's always a relief to get back into your vehicle, and we're happy our team was able to help you get home without a long wait. We appreciate you sharing your positive experience with us.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

They are very good at what they do.

They are very good at what they do.

5 September 2026
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Reply from KeyMe Locksmiths

shane busbee,

We're truly happy to hear that our efforts resonated so positively with you. Thank you for your wonderful feedback.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

The guy opened the door the Mercedes…

The guy opened the door the Mercedes system went in to lockdown mode and the guy told my 16 year old son. “Good Luck “ and drove off. I was 2 hours away and had to get a true professional to reprogram his car for $230. I wouldn’t recommend y’all to anyone ever.

10 September 2026
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Reply from KeyMe Locksmiths

aimee lacroix,

We are truly sorry to hear about the difficult experience your son had with the vehicle and the subsequent inconvenience and cost you incurred.

Please contact us at support@key.me. We stand by our work with a money back guarantee. We are happy to help!

KeyMe Locksmiths

Rated 3 out of 5 stars

Extremely overpriced for just a lock…

Extremely overpriced for just a lock out, didn’t return calls or provide the driver with the right contact info, but the service arrived in a timely manner at an somewhat unusual location

10 September 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

joshua summers,

We appreciate your feedback regarding the pricing and communication issues. We are reviewing our call handling and information sharing processes to ensure better service. We're glad our team arrived promptly.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Fast, Easy and efficient!

Fast response time, efficient service and customer service was GREAT! I will use this service if I ever need a locksmith in the future.

6 September 2026
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Reply from KeyMe Locksmiths

Thomas Sherwin,

We're so glad to hear about your positive experience with our team's quick response and efficient service! It's wonderful to know our customer service was great. We appreciate your kind words and look forward to assisting you again if the need arises.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

I gave the locksmith 170 he took a 20…

I gave the locksmith 170 he took a 20 out of it and said i gave him 150 i gave him 190 at the end of it all and he then told me he was gonna tell his company i paid 130

10 September 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Noah Rumfelt,

We are genuinely concerned to hear about your experience with the payment process. We take such matters very seriously and will be investigating this discrepancy immediately to understand what happened.

Please contact us at support@key.me. We stand by our work with a money back guarantee. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

The locksmith arrived quickly and was…

The locksmith arrived quickly and was super kind and helpful.

4 September 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

missy wilson,

We're so glad to hear that our locksmith arrived quickly and provided such kind and helpful service. Your positive feedback is truly appreciated!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

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