KeyMe Locksmiths Reviews 

4,427
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that technicians arrive promptly, handle vehicle lockouts efficiently, and maintain a polite attitude throughout the process. Many people also appreciate receiving helpful text updates regarding arrival times, making it easier to manage waiting during stressful emergencies. Some reviewers were not happy with the unexpectedly high costs and lack of transparent pricing before services started. Additionally, a few consumers reported frustrating difficulties when trying to get assistance from support representatives over the phone. Some people also noted that certain replacement keys did not work properly or required extra programming.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with opinions heavily divided on their experiences. While... See more

Staff

Consumers find staff to be ambiguous, reflecting a wide range of differing experiences. Many reviewers... See more

Price

Reviewers highlight negative aspects of price, expressing widespread frustration over unexpected and... See more

Product

Users describe negative interactions with product due to recurring issues with functionality and poor fit.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Won’t give timing until payment made. Dispatcher said it would be posted as urgent (it was) and once payment was made, text was sent indicating 1 hour before tech would arrive. Very stressful and woul... See more

Company replied

Rated 4 out of 5 stars

Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time... See more

Company replied

Rated 2 out of 5 stars

I should have asked around for a local locksmith and saved myself about $100. The actual locksmith was insanely quick and friendly. I took his information to use if I am ever in the area again and nee... See more

Company replied

Rated 2 out of 5 stars

Overpriced, over charging customers that are in distress, $178.00 to send someone a short distance to unlock the car door and insisted on full payment prior to dispatching the locksmith. The technic... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Key Duplication Service

Written by the company

KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.


Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

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3.3

All reviews

(4,427)

287 reviews in the last 12 months

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Rated 5 out of 5 stars

They are amazing beyond belief. I was so shocked at the service I received. I’ve never received any type of vehicle service that was that professional, and that compassionate towards the customers.

OK, I was on the verge of snapping because I had called 17 places just to get two key fobs duplicated to my car. I already had one fully function working key but that’s all they gave me at the dealership. The 17 places I called all wanted between 45 and $75 to come to my home to do the work. When I’m perfectly capable of going somewhere to where they didn’t have to waste their time coming to me. I found this company and he said that the person that would do the work would have to call and give me the quote. I said well how much are they gonna charge to come to my house? I said because technically, if y’all have an office space or a shop or something I can go there. . When I’m perfectly capable of going somewhere to where they didn’t have to waste their time coming to me. I found this company and he said that the person that would do the work would have to call and give me the quote. I said well how much are they gonna charge to come to my house? I said because technically, if y’all have an office space or a shop or something I can go there he says no no no there’s no charge for us to come out at all. They had me sold then. I got two fobs fully programed to my 2013 Dodge grand van for $87. The dealer wanted $250 each. I highly recommend this company and I will for sure use them in the future if needed. I’m actually gonna refer them to my roommate who just bought a car and they only gave him one key. He told me it would be an hour. He was at my house in 55 minutes. He kept me up-to-date during the whole process even called and said hey I finished this job. I’m heading to you now. I should be there in amount of time. And he had it done within 15 minutes maybe if that and there was a little miscommunication because he thought I already had two keys, but I only had one and then once he explained that to him he pretty much had to delete all the keys out and start from scratch so they would all work and after that it was smooth sailing, I wanted to give him a tip but he refused. I used a car and said is our place I can leave a tip and he says no we don’t ask for that I said what can I give you a cash tip? He says no that’s not necessary either. He said I’m just glad I was able to help you. I felt bad for having to ask him to repeat himself so many times, but he was talking pretty fast and he had an accent and I was trying to keep up, but he was very friendly very professional shook my hand thanked me for my business. Unfortunately, 17 places I don’t remember the number to this specific place that I reached out to you that was so good and then I’m so pleased with the only number I have is the guy that came into the work and an 800 number that called me at 11 o’clock at night asking if they got me taken care of. Something I may think 11 o’clock is way late to be calling to follow up but let me also add that I was getting work done at 9:30 to 10 o’clock at night so it was actually a reasonable timeframe. When came to any type of car maintenance I have never had anyone that professional and compassionate. That would keep you up-to-date. Let you know everything you need to know. So if you do decide to use these company, which I highly suggest if they tell you, they’re gonna be there in an hour trust me they’ll be there in an hour if not sooner because he called me when he left the job he was on. Let me know he was on his way he said 20 minutes called me back five minutes later he said actually I may be there before 20 minutes. Are you already at home. That is how you conduct business. And $87 for two keys is very reasonable compared to what other places charge you especially dealerships. I honestly wish I could get this place 10 stars and post this experience everywhere I can to let people know because inflation is high enough as it is without having to pay outrageous prices for things you need to have and this company obviously understands that from their prices. Now all I have to do is go by the hardware store and get the Emergency key inside the fob cut. Which I was under the impression that they would do that as well but I never did clarify or verify so that’s on me not on them. He even told me in advance. I have no way to cut your Emergency key, but I can still program it and it worked correctly so if you still want me to do the Service, I’ll be more than happy to. I said have at it!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Ask for Danielle

Danielle was incredible. Very knowledgeable and professional. She kept me up to date with her schedule and was punctual. Highly recommend.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Fast service! Grate customer support!

Where were just getting back to our vehicle from our holiday road trip, we had locked ourselves out and the keys in. Theses guys didn't keep us waiting for to long, someone showed up and unlocked the door so we could get home.

7 September 2026
Rated 1 out of 5 stars

The guy opened the door the Mercedes…

The guy opened the door the Mercedes system went in to lockdown mode and the guy told my 16 year old son. “Good Luck “ and drove off. I was 2 hours away and had to get a true professional to reprogram his car for $230. I wouldn’t recommend y’all to anyone ever.

10 September 2026
Rated 5 out of 5 stars

The serviceman was very nice and…

The serviceman was very nice and professional.

9 September 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

ROBERT Holmes,

We're so glad to hear our serviceman provided you with such a positive and professional experience. We truly appreciate your kind feedback!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

The technician was a bad ass and over…

The technician was a bad ass and over all cool guy

7 September 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

conner robertson,

We're so glad to hear our technician provided such a positive and cool experience for you. We truly appreciate your kind words!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Hey fast and helpful

Very fast and helpful. Thank you!

7 September 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Ana Velazquez,

We are so glad we could provide you with fast and helpful service. Thank you for your wonderful feedback!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Awesome service

Awesome service, best price i was quoted and it didn't change upon arrival!!! Technician was very professional and informative to our situation! AA++

8 September 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Priscilla O'Quinn Kenfolks CC,

We're so happy to hear about your excellent experience with our service and pricing! We appreciate you highlighting our technician's professionalism and informative approach. Thank you for your wonderful feedback.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

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