John Banks Group Reviews 

It's the people at John Banks Ipswich that make the difference. At some other dealers the staff could be replaced by AI Computer Screens and the service would improve. At John Banks Honda the whole team contributes to a great purchasing experience, notably Ed Kreckler and Kymberley Cant. But the service team is customer friendly too, so my latest purchase was a return to Honda after a brief experience elsewhere.

Friendly and knowledgeable

We have been with John Banks for a number of years, even if we are not local to the Cambridge dealership. We recently purchased a Hyundai Kona 2.6 hybrid N line S. The senior sales person Darren was extremely knowledgeable, patient and had no hard sales tactics.
We were undecided between three different cars. Darren went through each car and after a test drive the Kona was our choice. The pricing was very clear and the finance paperwork handled quickly and efficiently with no fuss.
We would happily recommend any family or friends to the John Banks dealership.

I recently brought a Suzuki from David Boor in Bury from start to finish David was very helpful and gave me all the information I needed. I would definitely recommend John Banks Suzuki to friends and family and tell them to go and see David Boor!

Staff always helpful. Received service and mot reminder in good time and offered a convenient time. Service staff were very pleasant and chatty when I dropped my car off and on collection. Arrived to collect my car as final paperwork was being sent through so technician had a chat about my car and anything which he thought I should check.

Straight forward process from start to finish.
Paul was very good at keeping in contact throughout, he was very patient and understanding.
He made the whole process easy and uncomplicated ensuring we understood everything.
We must add we were away on holiday during the whole process
It was a very thorough hand over, and we are very pleased product and with Paul contacting us today to ensure everything was fine

John Banks Colchester - Renault Rafale car Service Review.

After struggling to secure an appointment elsewhere, John Banks organised everything promptly. Despite the distance from London to Colchester, the visit proved worthwhile.

During the service, a complication arose with my car's immobiliser (Ghost II), the mechanic team couldn't proceed without the security sequence code. Caroline Lyons swiftly arranged a courtesy car, allowing me to return home whilst the issue was resolved. The following day, the immobiliser company worked with the mechanic team to reconfigure the device, and everything proceeded smoothly.

The professionalism throughout was exceptional. Caroline Lyons and Elliot Hamilton were particularly outstanding, knowledgeable, efficient, and genuinely committed to excellent service. I felt welcomed and valued at every stage.

I highly recommend John Banks and look forward to returning next year.

David was very friendly and very helpful right from the start of the process of buying our new car.
He took us for a test drive on roads that we were able to drive at different speeds to decide if this was the right car for us.
He answered all of our questions and made sure we were happy and made the right choice of car.
We were able to test drive and drive away in 3 days as this was how long we were in the area before driving back up north.

After sales support is virtually non-existent. In particular the Colchester dealership
seems particularly disorganised and they look to frustrate any attempts to contact the service department by telephone.

Picked up my sons new car this morning from John banks Bury st Edmunds and had as with every visit exception service.
Would highly recommend them if looking for a new or second hand car.
Honest,reliable service.

I recently purchased a Hyundai IONIQ Hybrid Premium 5 from John Banks Hyundai, and I couldn’t be happier with the experience.
A special thank you to Mr Darren Briggs, who provided excellent service from start to finish. Darren was friendly, professional, knowledgeable and very helpful throughout the whole process. He explained everything clearly, answered all my questions and made the whole experience easy and stress-free, without any pressure.
The team at John Banks Hyundai were also welcoming and professional, and the office had a friendly and well-organised atmosphere.
I’m extremely happy with my Hyundai IONIQ Hybrid Premium 5 and really appreciate the excellent customer service I received from Darren Briggs.
I would definitely recommend Mr Darren Briggs and John Banks Hyundai to anyone looking to buy a Hyundai. A great experience all round! 🚗👏

A thoroughly professional and seamless buying experience instigated by David Boor.

The cleanliness of the office, the lovely smell, the lovely cars on show the business is booming because of the service they provide. Always with a smile, kindness and supportive. There is one person in particular that I am very grateful for. I have experienced the process of choosing, ordering and receiving 2 cars in 1 year from this company. Many calls and emails and always been a happy, smooth process. Thank you so much.

★☆☆☆☆

I would strongly advise anyone considering purchasing a vehicle from John Banks to think carefully about how they might be treated if something goes wrong.

My brand-new Alpine A290 GTS+ was delivered with issues that I reported almost immediately after delivery. These included rear bumper damage and multiple shiny patches within the matte bonnet finish. In my opinion, the bonnet defects appeared entirely consistent with poor or unprofessional preparation of a matte-painted vehicle prior to delivery. A new car simply should not arrive with visible imperfections in the finish.

What disappointed me most was not the defects themselves, but the way the complaint was handled by Bradley Banks.

I supplied photographs, inspection documents and supporting evidence, and spent almost two months trying to reach a fair resolution. During discussions with the leasing broker, the rear bumper issue appeared to be acknowledged, with comments including "I agree with you on the back" and "we can get them to do the back". Yet when I raised a formal complaint directly with the dealership, the position changed completely and all responsibility was denied.

I repeatedly requested access to the original high-resolution inspection photographs that should have helped establish the vehicle's condition, but these were never provided despite numerous requests.

The final response relied almost entirely on the fact that no damage had been noted in writing on the delivery form while seemingly disregarding the wider evidence that had been provided.

No dealership is perfect and problems can happen. What defines a business is how it deals with those problems. Unfortunately, my experience was that once the vehicle had been delivered, resolving legitimate concerns became somebody else's problem.

For a dealership representing Renault, Alpine and Dacia, I expected a far higher standard of vehicle preparation, customer care and complaint handling.

Extremely disappointing experience.

I went to Suzuki to test drive a vehicle but ended up buying a different vehicle, the salesmen, David Boor was very friendly and professional, he is very knowledgeable about the different aspects of the cars and helped choose which car was more important for me, David also explained some of the extra insurance I could have, which I also purchased,
I am so happy with my new car, I will go back to Bury St Edmunds to have my car MOT and service done as I feel confident and trust that my car is in the best place

When I arrived at John Banks Honda at Bury St Edmunds I did not know if I would be able to find a car that I would like after having my 4×4Panda 14 years, but they had a car on their website called a Suzuki Swift Ultra 1.2. A few days later we arranged to have a test drive. We arrived on a Saturday morning greeted by a very nice man called David. We then went on a very long test drive. It must have been over an hour being told what did what. Having M.S I find it hard to understand things. This man David was so understanding it was so nice and comforting. I was out of my comfort zone but I was touched so much by the time he took with everything.

We were given help from start to finish , from David Boor . He took great care in explaining how everything works.

The team are always very friendly and helpful, particularly the reception desk to ensure that your visit is made as "painless" as possible.
The mechanics work is of a very high standard as always.

Very efficient and friendly. Hassle free dealership which I am happy to recommend

Excellent, as always.