The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
Company replied
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Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
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Great experience at Jessops today, and very kind help from Sony representative. It's nice to know that I can still walk into a shop and find what I want, and with a nice personal service. Much appreci... See more
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I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.5
Excellent
15K reviews
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Solar eclipse glasses delivered promptly
8 August 2026
Eclipse enablers!!…
Hi quality product (purchased online) which made viewing the eclipse a far more interesting and rewarding experience. Efficient delivery with good communication throughout - Thank you JESSOPS!
10 August 2026
Placed an order for a drone and paid…
Placed an order for a drone and paid for it then were told it was out of stock and will send when in stock that was 2 months ago I found out this drone had been discontinued a mounts or so ago when I emailed them today they said they only had just found out yesterday also they advertised it as a pro drone but only was going to send a none pro drone
Very bad customer care response,
13 August 2026
Unprompted review
I received my eclipse glasses on time…
I received my eclipse glasses on time and provided the necessary protection for my eyes during the partial eclipse. The eclipse was successfully observed using the Jessops filter glasses.
6 August 2026
I’m busy at this time so I haven’t test it
I’d received yesterday and checked. There is missing ‘us-sub flash’. It should be 7 items but there is only 6 items
7 August 2026
Great purchase
I bought some solar eclipse glasses. Delivery was fast. I did pay more for it but happy to. Very well packaged.
Glasses were brilliant for an amazing experience.
8 August 2026
May use AI-assist with repliesRead more
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Don’t piss on my leg and tell me it’s raining
£4.49 delivery charge on an item that’s £12.99 was a p*ss take. I unsubscribed from emails but still receiving them which isn’t cool either
7 August 2026
Reply from Jessops
Dear Sean,
Thank you for your feedback.
We understand that delivery charges can sometimes feel disproportionate to the value of a product. However, the £4.49 delivery charge was clearly displayed at the time of placing your order, allowing you to review the total cost before completing your purchase. You can check out our store locator if you wish to collect in-store in the future which would avoid a delivery charge: https://www.jessops.com/store-finder
We have contacted our Marketing and IT teams - they will take a look into why you are still receiving emails and ensure that this error is corrected shortly.
We do hope you enjoyed the solar eclipse viewing with your glasses!
Kind regards,
The Jessops Customer Service Team
The delivery was incredibly quick and…
The delivery was incredibly quick and the eclipse glasses worked a treat. My grandson was exhilarated to see the eclipse so well.
8 August 2026
Great service
Great service. Quality product. I wanted to buy my eclipse glasses from a company I could trust
7 August 2026
Very disappointing experience – order still not fulfilled after 13 days
I ordered a Sony 16mm f/1.8 lens from Jessops 13 days ago. The lens was showing as in stock on the website and was also included in a Sony promotional week offering 10% off. I placed the order with Jessops rather than another retailer because I had used them previously and wanted to stay loyal to a shop I had trusted.
Unfortunately, this has turned into a very disappointing experience.
I have now made two follow-up calls, and on both occasions I was told that they were waiting for a delivery containing my order. Each time, the expected delivery seems to be pushed back, and I still have no firm date for when I will actually receive the lens.
What is particularly frustrating is that the lens continues to show as “in stock” on the Jessops website. On both calls I specifically questioned this and was told that the website would be adjusted, this has only just happened.
I had ordered the lens specifically because I wanted to use it to photograph the meteor shower last night. That opportunity has now been missed because I still don’t have the lens.
The 10% promotional offer has also now ended. Had I known at the time that the lens wasn’t actually going to be available, I could have cancelled the order and bought it elsewhere at the same price and with the same offer. Now I’m left waiting for an order with no concrete delivery date, having missed the event I bought it for.
The whole experience has unfortunately left me questioning the accuracy of Jessops’ stock information and, more importantly, has completely undermined my trust in the company. I chose Jessops because of previous experience and loyalty, but after this experience I won’t be making that mistake again.
Very disappointing customer service and a very poor experience from a retailer I previously trusted.
31 July 2026
Unprompted review
Great service
I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took longer than the 2-5 days stated but they arrived really quickly and were fantastic.
7 August 2026
Reply from Jessops
Dear Lesley,
Thank you for your feedback - we're so pleased you enjoyed a 5* experience with Jessops and we hope you enjoyed the solar eclipse!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Elias,
Thanks so much for sharing your feedback, we appreciate your support!
Kind regards,
The Jessops Customer Service Team
Great experience young boy was very…
Great experience young boy was very helpful in the shop ordered a 50mm Fuji lens came on time
Way better buying from Jessops you can hold and feel the cameras online is too risky
One thing I would say is why don’t Jessops provide chargers with the cameras?
I have a XPro1 luckily the XT2 used the same battery
I will buy again Jessops was where I bought my first Canon EOS 1000n camera in the early 90,still have it working perfectly
20 July 2026
Reply from Jessops
Dear John,
Thanks so much for your feedback - we really appreciate your kind words and support!
Kind regards,
The Jessops Customer Service Team
My order was delivered promptly and the…
My order was delivered promptly and the product was exactly what I expected
5 August 2026
Reply from Jessops
Dear Adrian,
Thank you for sharing your feedback. We hope you are enjoying your new DJI Osmo Mobile 7!
Kind regards,
The Jessops Customer Service Team
Great visit
Friendly, knowledgeable staff. Very helpful with no pressure to buy at any time.
4 August 2026
Reply from Jessops
Dear Fiona,
Thank you for your feedback.
We're delighted you found the team so helpful and friendly. We do hope you are enjoying your new Nikon Z50II!
Kind regards,
The Jessops Customer Service Team
Speedy delivery, excellent service. Grateful to receive. Thank you.
Speedy delivery. So grateful to receive solar eclipse glasses. Thank you to all involved. I would absolutely recommend Jessops online.
3 August 2026
Reply from Jessops
Dear Colette,
We're so glad we could help you safely view the solar eclipse with our speedy delivery! We truly appreciate your kind words and recommendation.
Kind regards,
The Jessops Customer Service Team
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