Jessops Reviews 

The tradeIn team is really superb and always there to respond your queries and requests. I am very happy with their service.

I was trying to find solar eclipse glasses when they were selling out everywhere, and Sam went completely above and beyond to help me. She was incredibly kind and attentive, kept me updated and made sure I managed to get a pair!

When I collected them, Pranav was equally brilliant. He was extremely knowledgeable, enthusiastic and took the time to make sure I had everything I needed.

Sam and Pranav are fantastic representatives of Jessops and exactly the kind of people every company should want on its team. Exceptional customer service from beginning to end. Thanks so much to you both!

Easy to order and pay, but dispatch and follow up was abysmal. I order 4 filters, I heard nothing about a delivery forecast, I chased it up only to be told that one of the filters has still not arrived... I asked for thd three they had in stock to be delivered, they arrived eventually, I called to ask for an update, they said it was in their warehouse and would be despatched soon ... I chased it up again only to be told its STILL in warehouse and would be despatched next week.... I cancelled the order ... very poor customer service especially after I had to chase them up .... won't buy from them again.

Good online selection with quick, reliable delivery.

Good quality solar eclipse glasses

Hi quality product (purchased online) which made viewing the eclipse a far more interesting and rewarding experience. Efficient delivery with good communication throughout - Thank you JESSOPS!

Placed an order for a drone and paid for it then were told it was out of stock and will send when in stock that was 2 months ago I found out this drone had been discontinued a mounts or so ago when I emailed them today they said they only had just found out yesterday also they advertised it as a pro drone but only was going to send a none pro drone
Very bad customer care response,

I received my eclipse glasses on time and provided the necessary protection for my eyes during the partial eclipse. The eclipse was successfully observed using the Jessops filter glasses.

I’d received yesterday and checked. There is missing ‘us-sub flash’. It should be 7 items but there is only 6 items

I bought some solar eclipse glasses. Delivery was fast. I did pay more for it but happy to. Very well packaged.
Glasses were brilliant for an amazing experience.

£4.49 delivery charge on an item that’s £12.99 was a p*ss take. I unsubscribed from emails but still receiving them which isn’t cool either

The delivery was incredibly quick and the eclipse glasses worked a treat. My grandson was exhilarated to see the eclipse so well.

Great service. Quality product. I wanted to buy my eclipse glasses from a company I could trust

I ordered a Sony 16mm f/1.8 lens from Jessops 13 days ago. The lens was showing as in stock on the website and was also included in a Sony promotional week offering 10% off. I placed the order with Jessops rather than another retailer because I had used them previously and wanted to stay loyal to a shop I had trusted.

Unfortunately, this has turned into a very disappointing experience.

I have now made two follow-up calls, and on both occasions I was told that they were waiting for a delivery containing my order. Each time, the expected delivery seems to be pushed back, and I still have no firm date for when I will actually receive the lens.

What is particularly frustrating is that the lens continues to show as “in stock” on the Jessops website. On both calls I specifically questioned this and was told that the website would be adjusted, this has only just happened.

I had ordered the lens specifically because I wanted to use it to photograph the meteor shower last night. That opportunity has now been missed because I still don’t have the lens.

The 10% promotional offer has also now ended. Had I known at the time that the lens wasn’t actually going to be available, I could have cancelled the order and bought it elsewhere at the same price and with the same offer. Now I’m left waiting for an order with no concrete delivery date, having missed the event I bought it for.

The whole experience has unfortunately left me questioning the accuracy of Jessops’ stock information and, more importantly, has completely undermined my trust in the company. I chose Jessops because of previous experience and loyalty, but after this experience I won’t be making that mistake again.

Very disappointing customer service and a very poor experience from a retailer I previously trusted.

I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took longer than the 2-5 days stated but they arrived really quickly and were fantastic.

They got us the eclipse glasses

Excellent service and knowledgeable staff

Great experience young boy was very helpful in the shop ordered a 50mm Fuji lens came on time
Way better buying from Jessops you can hold and feel the cameras online is too risky
One thing I would say is why don’t Jessops provide chargers with the cameras?
I have a XPro1 luckily the XT2 used the same battery
I will buy again Jessops was where I bought my first Canon EOS 1000n camera in the early 90,still have it working perfectly

Very helpful staff could not do enough