I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
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The travel that delivers every time. I do feel Mrs C has Ryan on speed dial - yet again another booking for us, the holiday for us to enjoy. Always get the best service and real care, really del... See more
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After years of booking all my travel/holidays independently I am now officially converted to using a Travel Agent. Ryan was fantastic throughout the booking process. He was super quick to respond to a... See more
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We can't praise Ryan and his team highly enough, we asked for a quote, received it, confirmed and paid our deposit within four hours. Ryan's messages are prompt and he explains everything very well.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
751 reviews
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Booked 2 Holliday with Ryan service was…
Booked 2 Holliday with Ryan service was great and everything was done quickly
8 August 2026
My friend & I was looking to return to…
My friend & I was looking to return to a hotel we visited in La Palma early this year, like lots of people we found the price had increased a lot, we tried different ways of bringing the price down and had to gain quotes from other sources, I had seen how nice Ryan was with other people on a site I go on, he was always offering to help people, I thought I would see what he could help me with, from the start Ryan was polite and helpful and I felt his customer service was very good, I felt he wanted to help, he explained clearly and to my understanding, he gave me time to decide however I had no problem with my decision and have no hesitation in recommending Ryan for a great customer experience whilst booking a holiday through him.
Everything he said I would receive happened just as he said, I can see my holiday on the Hays Travel App and I will be booking again, thank you Ryan.
5 August 2026
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Easy, simple & got a good price
I booked my holiday through Ryan and i was very happy with the process. It was really straightforward and easy :)
Thankyou
6 August 2026
Reply from Hays Travel - Ryan Lambton
Paige ❤️ Thank you so much for your lovely review!
I'm really pleased you found the whole process easy and straightforward. Booking a holiday should be exciting, not stressful, so it's great to hear everything went smoothly for you.
Thank you for choosing me to book your holiday. I hope you have the most amazing time away, and I'd love to help you again in the future! ✈️💙
Thanks,
Ryan ✈️
6 out of 5!
I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much!
And why do I keep going back? It's simple - They consistently provide an excellent customer experience, beat any price I manage to find for myself, and do all the paperwork and ringing about for me accessibility wise.
Would I recommend them - Most definitely! I'd give them 6 stars out of 5 if I could.
29 July 2026
Reply from Hays Travel - Ryan Lambton
Beckie ❤️ 6 out of 5... I'll happily take that! 😄
Thank you so much for another incredible review and for trusting me and the team with your holidays time and time again. It really does mean the world to us.
I'm especially pleased you mentioned the accessibility side of things. I know it can involve a lot of extra calls and paperwork behind the scenes, but making sure everything is in place so you can relax and enjoy your holiday is always worth it.
Thank you for your continued support and for recommending us to others. We can't wait to help you plan the next one! ✈️💙
Thanks,
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Jackie ❤️ Thank you so much!
"Excellent as ever" says it all, and I really couldn't ask for a better compliment. Thank you for continuing to trust me with your holidays, it genuinely means a lot.
I hope you have the most amazing birthday trip, and I look forward to helping you plan the next one! 🎂✈️💙
Thanks,
Ryan ✈️
Excellent service spoke to Hazel who…
Excellent service spoke to Hazel who managed all my queries and sorted a holiday out for me even at this short notice and on a school holiday for me and my family don't hesitate to use this service saves you an awful lot of time and money 5 stars plus from me looking forward to our holiday now
3 August 2026
Reply from Hays Travel - Ryan Lambton
Claire ❤️ Thank you so much for your amazing review!
I'm so pleased Hazel was able to find the right holiday for you, especially at such short notice during the school holidays. I know she'll be over the moon to read your kind words.
I also love that you mentioned how much time and money we saved you. That's exactly what we aim to do for every customer.
Thank you for choosing us, and we all hope you and your family have the most fantastic holiday! ✈️💙
Thanks,
Ryan ✈️
My holiday was booked by Hazel from…
My holiday was booked by Hazel from Ryan's team. So helpful. Great communication and and all confirmed very quickly.
2 August 2026
Reply from Hays Travel - Ryan Lambton
Lynsey ❤️ Thank you so much for your lovely review!
I'm so pleased Hazel was able to help you and get everything sorted so quickly. I'll make sure she sees your kind words because I know she'll really appreciate them.
Thank you for choosing us to book your holiday. We hope you have the most amazing time away, and we look forward to helping you again in the future! ✈️💙
Thanks,
Ryan ✈️
My booking with Ryan’s team (Kerry)
My booking with Ryan’s team (Kerry)
was so easy and very helpful as always. Thank you for a great service once again . 😄
1 August 2026
Reply from Hays Travel - Ryan Lambton
Julia ❤️ Thank you so much for your lovely review!
I'm so pleased Kerry looked after you and made everything nice and easy once again. I'll make sure she sees your kind words because I know she'll really appreciate them.
Thank you for coming back to book with us again. Your continued support means a lot, and we hope you have the most amazing holiday! ✈️💙
Thanks,
Ryan ✈️
Quick and efficient replies and was…
Quick and efficient replies and was able to sort out some problems with paying over the phone. Very polite and easy to talk to travel rep.
30 July 2026
Reply from Hays Travel - Ryan Lambton
Sheila ❤️ Thank you so much for your lovely review!
I'm really pleased we managed to get the payment issues sorted for you and make everything nice and straightforward in the end. I'm also so glad you found the whole process easy and enjoyable.
Thank you for choosing me to book your holiday. I hope you have a fantastic time away, and I'd be delighted to help you again in the future! ✈️💙
Thanks,
Ryan ✈️
Great experience
We have booked through Ryan before. As always, very helpful & knowledgeable. Very happy with the deal he found for our next holiday 😊
30 July 2026
Reply from Hays Travel - Ryan Lambton
Vee ❤️ Thank you so much for your lovely review!
It's always a pleasure helping you, and I'm so grateful you've come back to book with me again. Knowing you trust me with your holidays really does mean a lot.
I'm so pleased we found another great deal for your next trip, and I can't wait to hear all about it when you're back.
Have the most amazing holiday! ✈️💙
Thanks,
Ryan ✈️
great experience
great communication and found a great price. Booking was easy and found exactly what i was looking for will certainly use again
29 July 2026
Reply from Hays Travel - Ryan Lambton
Angela ❤️ Thank you so much for your lovely review!
It makes me smile knowing I found exactly what you were looking for. That's always the goal! I'm so pleased you found the whole booking process easy and that we managed to get you a great price too.
Thank you for your recommendation, and I look forward to helping you book your next holiday! ✈️💙
Thanks,
Ryan ✈️
Ryan was super helpful
Ryan was super helpful, everything ran efficiently and smoothly. Found out holiday and booked and sorted everything.
Would highly recommend
29 July 2026
Reply from Hays Travel - Ryan Lambton
Bethany ❤️ Thank you so much for your lovely review!
I'm so pleased everything went smoothly from finding the right holiday through to getting everything booked. That's exactly the experience I want every customer to have.
Thank you for your recommendation and for choosing me to book your holiday. I hope you have the most amazing time away, and I'd love to help you again in the future! ✈️💙
Thanks,
Ryan ✈️
Very helpful and quick responses
Very helpful and quick responses.
Professional. Gave us all the information we needed.
28 July 2026
Reply from Hays Travel - Ryan Lambton
Tiana ❤️ Thank you so much for your lovely review!
I'm really pleased you felt well looked after and had all the information you needed to book with confidence. I always try to make the process as clear and straightforward as possible, so it's great to hear that came across.
Thank you for choosing me to book your holiday. I hope you have an amazing time away, and I'd love to help you again in the future! ✈️💙
Thanks,
Ryan ✈️
Stress free booking with Ryan
Ryan takes all the stress and hassle out of booking and saves us a few pounds as well - bonus!!
I would certainly recommend using Ryan for my future holiday bookings
21 July 2026
Reply from Hays Travel - Ryan Lambton
Martin ❤️ Thank you so much for your brilliant review!
I love that you mentioned taking the stress out of booking because that's exactly what I aim to do. And if I can save you a few pounds at the same time, that's always a bonus! 😄
Thank you for your recommendation and for putting your trust in me. I really appreciate your support, and I look forward to helping you with many more holidays in the future! ✈️💙
Thanks,
Ryan ✈️
Perfect from start to finish
Perfect from start to finish. Messaged with the details of where we wanted to go, dates and airport. Quote sent back within a few minutes. Booked and payment link sent. Friendly and very efficient service from Ryan.
28 July 2026
Reply from Hays Travel - Ryan Lambton
Kerry ❤️ Thank you so much for your lovely review!
I love that you mentioned how straightforward the process was from your first message right through to booking. That's exactly the experience I want every customer to have, so it's great to hear everything was quick and easy for you.
Thank you for choosing me to book your holiday. I really appreciate your support, and I hope you have the most amazing time away! ✈️💙
Thanks,
Ryan ✈️
Amazing service and experience 10/10
After years of booking all my travel/holidays independently I am now officially converted to using a Travel Agent. Ryan was fantastic throughout the booking process. He was super quick to respond to all of my questions and messages. It was lovely to deal with a person rather than an AI chatbot. I have already recommended him to friends and family.
27 July 2026
Reply from Hays Travel - Ryan Lambton
Emma ❤️ I absolutely love that I've officially converted you to using a travel agent! 😄
After years of arranging everything yourself, it means a lot that you trusted me with your holiday and had such a positive experience. And I definitely agree, sometimes you just can't beat speaking to an actual human! 😂
Thank you so much for already recommending me to your friends and family too. Recommendations like that are a huge compliment and really do mean so much to me.
Here's to this being the first of many holidays I get to help you with! ✈️💙
Thanks,
Ryan ✈️
Excellence and Great Service. Again
The travel that delivers every time.
I do feel Mrs C has Ryan on speed dial - yet again another booking for us, the holiday for us to enjoy.
Always get the best service and real care, really delves into the detail to get us the best deal, Ryan offers the best customer service and takes care of us and everyone we recommend with his great know how and care to give you the best holiday experience.
No doubt we will be booking something soon.
Martin
26 July 2026
Reply from Hays Travel - Ryan Lambton
Martin ❤️ This genuinely made me laugh... I think you're right, Mrs C probably does have me on speed dial! 😄
Thank you so much for another amazing review and, more importantly, for your continued support and all of your recommendations over the years. It honestly means the world that you keep coming back to us and trust us with your holidays.
I always enjoy finding the best options for you both, and I'm already looking forward to seeing what Mrs C has me searching for next! 😂
Have the most amazing holiday, and thank you again for your loyalty and friendship.
Thanks,
Ryan ✈️
Exceptional friendly customer service
This is the 2nd time I have used Ryan at Hays Travel to book my holiday. The service is exceptional and he responds immediately with a comprehensive form to complete with all your holiday requirements. The response time is excellent and the price he offers always beats booking direct with the tour operator
I will always use Ryan to book my holidays
8 July 2026
Reply from Hays Travel - Ryan Lambton
Debbie ❤️ What a fantastic review, thank you so much!
Reading that you've chosen to book with me again and that you'll always use me for your holidays genuinely means the world. Repeat customers are the biggest compliment I could ask for.
I'm really pleased you found the enquiry form helpful too. We introduced it to make the whole process quicker and smoother, so it's lovely to hear it's made a difference.
Thank you again for your trust and support. I hope you have an amazing holiday, and I can't wait to help you plan the next one! ✈️💙
Thanks,
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Laura ❤️ Thank you so much for your lovely review!
I'm so pleased Hazel was able to help you get everything booked. I'll make sure she sees your kind words as I know she'll really appreciate them.
Thank you for choosing us to book your holiday. We hope you have the most amazing time away, and we look forward to helping you again in the future! ✈️💙
Thanks,
Ryan ✈️
We booked our hols again with Ryan…
We booked our hols again with Ryan lambert and team.. excellent service from beginning to end.. came home and booked again for next year.. always get the best deals
19 July 2026
Reply from Hays Travel - Ryan Lambton
Christine ❤️ Wow... coming home from one holiday and booking the next is the best compliment we could ask for! 😄
Thank you so much for your continued support. It means a lot that you keep choosing to book with us, and I'm so pleased you've had another great experience from start to finish.
Here's to another amazing holiday next year, and as always, we'll do our very best to find you the best deal possible! ✈️💙
Thanks,
Ryan ✈️
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