All the staff are excellent especially JACOB they are very knowledgeable and have endless patience with my changes Cannot praise them highly enough 20 stars. Gail
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We were given the best choice of the holiday we wanted and a great deal. Alisa ( from the Rustington Travel agency), who was dealing with our chosen holiday, gave us very good advice and was very hel... See more
Company replied
Helpful friendly member of staff. He looked at all the possible changes and enabled us to choose times that suited us better. Would definitely use Hays Travel again.
Company replied
Wanted to take my grandson on his first holiday, got some brochures, but it was a mind field so popped into Hays Travel and they were so helpful, making things easy for us and getting the best flight... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Street, BN16 3DP, Rustington, United Kingdom
- 01903 868810
4.9
Excellent
920 reviews
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The agent was very helpful and…
The agent was very helpful and knowledgeable, and couldn’t have made our experience any better.
31 July 2026
Reply from Hays Travel - Rustington
Mrs Cyra Bennett,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team member was helpful and knowledgeable, making your experience so positive. We truly appreciate your kind words.
Kind Regards
Hays Travel
All the staff are excellent especially…
All the staff are excellent especially JACOB they are very knowledgeable and have endless patience with my changes
Cannot praise them highly enough 20 stars. Gail
29 July 2026
Reply from Hays Travel - Rustington
Donald Williams,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that our team provided such excellent service and demonstrated endless patience. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very helpful and informative
Very helpful and informative, more options than I was aware of. More than happy with the holiday that I booked. Alisa is a credit to your company.
29 July 2026
Reply from Hays Travel - Rustington
Ronald,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service helpful and informative, and that you are happy with your booked holiday. We appreciate your kind words about our team member.
Kind Regards
Hays Travel
Helpful friendly member of staff.
Helpful friendly member of staff.
He looked at all the possible changes and enabled us to choose times that suited us better.
Would definitely use Hays Travel again.
21 July 2026
Reply from Hays Travel - Rustington
Sarah,
Thank you for your fantastic review! We are so pleased to hear that our team member was able to help you find suitable times and that you would use us again. We truly appreciate your kind words.
Kind Regards
Hays Travel
Booking a holiday is always a joy in…
Booking a holiday is always a joy in Hays Rustington branch , all the staff are lovely and Jo is exceptional she has been helping me book my holidays for years , will never go anywhere else
26 July 2026
Reply from Hays Travel - Rustington
Susan,
Thank you so much for your wonderful review! We are absolutely delighted to hear that booking your holidays with us is always a joy. It means a lot to know that our team provides such a lovely experience, and we truly appreciate your loyalty over the years. We look forward to helping you plan many more amazing holidays!
Kind Regards
Hays Travel
First class service from Jacob as…
First class service from Jacob as always on the case understands what you are looking for in budget terms locations etc
26 July 2026
Reply from Hays Travel - Rustington
Paul ,
We're so glad to hear about your excellent experience and appreciate you recognizing our team's dedication to understanding your needs. Thank you for your kind words!
Kind Regards
Hays Travel
Service great staff very pleasant…
Service great staff very pleasant always got a smile cannot fault anything
26 July 2026
Reply from Hays Travel - Rustington
customer s cartlidge,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with such pleasant service and always had a smile. We truly appreciate your kind words.
Kind Regards
Hays Travel
Great customer service
Great customer service, very helpful with choosing our holiday to Tenerife in January
24 July 2026
Reply from Hays Travel - Rustington
Nicki Goble,
Thank you for your fantastic 5-star review! We are so pleased we could help you choose the perfect holiday to Tenerife. We hope you have a wonderful trip in January!
Kind Regards
Hays Travel
Love the team in the Rustington shop…
Love the team in the Rustington shop always happy to help and go above and beyond. Always friendly x
26 July 2026
Reply from Hays Travel - Rustington
Beverley,
Thank you for your wonderful feedback! We are so pleased to hear that our team goes above and beyond to help. We truly appreciate your kind words.
Kind Regards
Hays Travel
Excellent customer service
Excellent customer service. Jo answered all our questions and had a lot of knowledge.
25 July 2026
Reply from Hays Travel - Rustington
Samantha Murphy,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with excellent assistance and guidance, and that all your questions were answered.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Fiona Stephens,
We are so pleased to hear that you had such a positive experience with us. Thank you for taking the time to share your kind words!
Kind Regards
Hays Travel
Very helpful finding a hotel you want…
Very helpful finding a hotel you want at the best price.
Hays travel is a company you can trust and rely on for any of your holiday needs.
23 July 2026
Reply from Hays Travel - Rustington
MR Bill Redman,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful in finding the perfect hotel at the best price. We truly appreciate your trust and rely on us for your holiday needs.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Helen,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team friendly and helpful with your booking.
Kind Regards
Hays Travel
Usual helpful and efficient service…
Usual helpful and efficient service from knowledgeable branch manager.
19 July 2026
Reply from Hays Travel - Rustington
Mr B,
Thank you for your wonderful feedback! We are so pleased to hear that you received helpful and efficient service from our knowledgeable team.
Kind Regards
Hays Travel
Sarah is always very knowledgeable and…
Sarah is always very knowledgeable and helpful regarding booking cruises.
19 July 2026
Reply from Hays Travel - Rustington
Samantha Yeoman,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very knowledgeable and helpful regarding booking cruises.
Kind Regards
Hays Travel
The manager Sarah was amazing she…
The manager Sarah was amazing she helped us out throughout the booking 10/10
19 July 2026
Reply from Hays Travel - Rustington
Mr. Roy Strudwick ,
Thank you for your wonderful feedback! We are so pleased to hear that our manager was amazing and helped you throughout the booking process.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
. .Debbie,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful, friendly, and knowledgeable. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
gift voucher
I just needed a gift voucher. ALlisa explained its a bit of a long process. So I could go to work Alisa did all the paper work and did the payment over the phone. Then as I worked near by she popped in with my voucher. Very good service.
11 July 2026
Reply from Hays Travel - Rustington
karen dalloway,
We are so happy to hear that our team provided such excellent service. We are delighted that we could make the process easy and convenient for you!
Kind Regards
Hays Travel
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