The agent was very helpful, listened to us with care and helped us find exactly what we were hoping for. When the system failed to accept our booking she phoned Jet2, and patiently dictated all the i... See more
Company replied
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As usual we were treated with friendliness and help. We always go to Hays with Nick and Caroline for their expertise.
Not exactly sure what "Hays" the company are actually doing well. I have used thePickering branch long before Hays took it over. The service i had before and since as always been fantastic. I think th... See more
Company replied
As always our holiday plans were well handled by the friendly staff in the Pickering branch. On this occasion it was Nick.Having booked through them several times they understand what we expect from o... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
5.0
Excellent
779 reviews
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Nick is always efficient and goes over…
Nick is always efficient and goes over and above. Always gets us a good holiday.
25 July 2026
We always go to Hays
As usual we were treated with friendliness and help. We always go to Hays with Nick and Caroline for their expertise.
17 July 2026
excellent service
14 July 2026
…First class service
First class in every way I could not have got any better
Service than I got at Hays Travel Pickering
Katherine sorted it all out with no fuss
Will use them again
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Pickering
Thank you for your kind review.
Kind Regards
Caroline
First Class
We enjoyed excellent customer service as usual, informative and engaging. We were able to book our entire trip with ease.
17 July 2026
Friendly
Friendly, knowledgeable staff, very clear information, going the extra mile for customers
16 July 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments and appreciate you always booking with us.
Many thanks
Kellie
Reply from Hays Travel - Pickering
Thank you
Nick
The sales assistant (Kellie) was very…
The sales assistant (Kellie) was very helpful knowledgeable professional and enhanced the holiday booking procedure.
All good.
5 July 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments. I hope Puerto Mogan is just as lovely this time!
Thank you
Kellie
Great as always
Katherine is always helpful and patient with us
She had to contact head office who were also quick and helpful
All the staff at Pickering are a great team
12 July 2026
Reply from Hays Travel - Pickering
Thank you for your comments I hope you have a great holiday
Many thanks Katherine
Reply from Hays Travel - Pickering
Thank you for your kind comments - Kieran
Called into the Pickering office.
Called into the Pickering office.
All the staff are so welcoming, efficient and give excellent customer service. We were looked after by Keiran today,who was very helpful, with finalising our holiday arrangements. A credit to the team.
11 July 2026
Reply from Hays Travel - Pickering
Thank you so much for your kind comments and I hope you enjoy your next holiday with us - Kieran
Speedy and efficient…
Caroline was most speedy and efficient when booking my holiday, as are all the staff at Hays Travel, Pickering.
9 July 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments - Caroline
Great company
Great company, had great service, but was annoyed asi ( fiona Davis) placed order, booked holiday, paid deposit with my card and used my phone and email, but like this message all correspondence after that was addressed to Mr k Davis !!
2 July 2026
Reply from Hays Travel - Pickering
Thank you for your comments,
Many thanks Caroline
Easy to get an appointment
Easy to get an appointment, pleasant and informative member of staff in Pickering office ( Caroline).
8 July 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments and booking with us - Caroline
Great team of knowledge and experience…
Great team of knowledge and experience .
Could not do this without you
Thank you Kathrine .
30 June 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments - Katherine
The agent was very helpful
The agent was very helpful, listened to us with care and helped us find exactly what we were hoping for.
When the system failed to accept our booking she phoned Jet2, and patiently dictated all the information again, successfully.
7 July 2026
Reply from Hays Travel - Pickering
Thank you very much for your kind comments, hope you have a lovely time cheers Katherine
Staff are so helpful and friendly…
Staff are so helpful and friendly nothing is too much trouble for them
2 July 2026
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us again.
Kind Regards
Caroline
Kellie was very helpful
Kellie was very helpful, friendly and informative when we made our booking, Kieron offered us a drink which was a nice touch.
3 July 2026
Reply from Hays Travel - Pickering
Thank you for your kind review! I hope you enjoy Montenegro.
Many thanks
Kellie
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