Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... See more
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Lovely young lady Amelia looked for the best deal for us ,very lovely and polite,it's always a pleasure going into hays travel in peterlee, holiday booked no problem.
Company replied
We have booked with Hays Peterlee for many years and wouldn't go anywhere else. Always impeccable service and amazing ladies who are knowledgeable, friendly and professional. Booked two more ho... See more
Company replied
Jane always gives 100%at the Peterlee branch. She is always determined to get the best place for the best price . She is extremely professional, polite and courteous at the same time being very friend... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Chare, SR8 1AE, Peterlee, United Kingdom
- 0191 5184990
4.9
Excellent
805 reviews
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Lovely service
Lovely young lady Amelia looked for the best deal for us ,very lovely and polite,it's always a pleasure going into hays travel in peterlee, holiday booked no problem.
26 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, I really appreciate it, Amelia
Brilliant Staff
The staff member was very friendly and knowledgeable she could not have been anymore help she went over and above to give us so much information regarding our holiday I wouldn't go anywhere else than Hays Travel to book my holidays
26 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, it is always a pleasure booking your holidays, Jane
Quality customer service
Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took all our details and found the exact holiday we required at the price we wanted. Amelia is going to be an asset to the company once her apprenticeship is up.
23 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your lovely review, it is always a pleasure ☺️
Great customer service from Jane she…
Great customer service from Jane she goes above and beyond to help with what your looking for always book with hays travel
23 July 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it is always a pleasure ☺️
Booked for 3 days in London and tickets…
Booked for 3 days in London and tickets to Wimbledon and Amelia who arranged all of this for us was brilliant went through the itinerary explained everything was a great experience would always go back thanx
22 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, I appreciate it, Amelia
Are experiencing was very good Jane did…
Are experiencing was very good Jane did what we asked for and couldn’t have been more helpful
21 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, always a pleasure booking your holidays, Jane
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to review, We do appreciate your comments , Claire
Very helpful and friendly got us the…
Very helpful and friendly got us the perfect holiday
19 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, Libby
Jane always gives 100%at the Peterlee…
Jane always gives 100%at the Peterlee branch. She is always determined to get the best place for the best price . She is extremely professional, polite and courteous at the same time being very friendly and approachable.
8 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your lovely review, it is always a pleasure. ☺️
Reply from Hays Travel - Peterlee
thank you for your review, its much appreciated, Amelia
Excellent service as always and the…
Excellent service as always and the girls are all so helpful. Would definitely recommend.
11 July 2026
Reply from Hays Travel - Peterlee
thank you for your review, its much appreciated, Amanda
Great staff
Very informative and despite the holiday we found was too expensive she found a perfect alternative and made the whole experience simple.
11 July 2026
Reply from Hays Travel - Peterlee
thank you for your review, its very much appreciated, Amanda
Reply from Hays Travel - Peterlee
Thankyou for your review Julie, really appreciate you booking with us, Jane
Amelia was absolutley fantastic she…
Amelia was absolutley fantastic she spent a lot of time finding us the right holiday
10 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review Sylvia, I appreciate it, Amelia
As always helpful to my holiday booking…
As always helpful to my holiday booking making me feel at ease throughout the process to a happy ending once booked. Personal attention from the member of staff who took my booking and having been many times made me feel so welcomed each visit.
9 July 2026
Reply from Hays Travel - Peterlee
Thank you very much for your kind review Muriel! Many Thanks, Jane
The ladies and the young girls that…
The ladies and the young girls that work there. They make you very welcome.
1 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, I really appreciate it, Amelia
I wouldn't go anywhere else to book my…
I wouldn't go anywhere else to book my holidays, Jane the manager did a great job very quick to book my holiday and always does her best ... thank you 😊
7 July 2026
Reply from Hays Travel - Peterlee
Thank you for such a lovely review Shelagh, always a pleasure to book your holidays, Jane
The staff that took my booking were…
The staff that took my booking were amazing, helpful, friendly, knowledgeable and nothing was too much bother for them
Top notch service
6 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, I really appreciate it, Amelia
Reply from Hays Travel - Peterlee
Thank you, for your review. It is always a pleasure.
Many thanks Amelia
Reply from Hays Travel - Peterlee
Thank you for the lovely review, we always appreciate
Many thanks Amelia
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