Hays Travel - Perth Reviews 

1,236
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


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Rated 5 out of 5 stars

Responded very quickly to my initial query about an advertised holiday. Then provided more than one option as the advertised date didn't suit our plans. Any queries we had about our trip were answered... See more

Company replied

Rated 5 out of 5 stars

Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and p... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend a visit to Hays Travel in Perth. As soon as you walk in you are welcomed by lovely smiling staff who are all willing to assist. I have booked all my holidays with them for... See more

Company replied

Rated 5 out of 5 stars

The staff at Perth are always so helpful and accommodating. We got a great deal on a 10 day holiday in time for our anniversary.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,236)

117,250 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff at Perth are always so…

The staff at Perth are always so helpful and accommodating.
We got a great deal on a 10 day holiday in time for our anniversary.

24 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kind Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Was very happy with service & Katie…

Was very happy with service & Katie always goes through all options when we book a holiday.

25 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.

Kind Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Excellent service

Suzanna made the whole process of booking our holiday so easy. Excellent, quality service. Thank you

29 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Five stars as always

Five stars as always. Best service in town. Jackie and the girls are hard working and give you the best advice and ideas for your holidays. Wouldn’t go anywhere else ❤️❤️❤️❤️

28 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your feedback, it is always lovely to see you both.

See you soon,

Jackie xxx

Rated 5 out of 5 stars

Always amazing lovely friendly…

Always amazing lovely friendly professional service and a joy 😊

28 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments, and I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Prompt and friendly service

Responded very quickly to my initial query about an advertised holiday. Then provided more than one option as the advertised date didn't suit our plans. Any queries we had about our trip were answered. Laura the agent was excited as we were that we were booking this big trip. Gave us great confidence in booking this trip and providing us with detailed costs based on what we had picked ie upgraded accommodation and optional tours.

24 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for your wonderful review! We are so pleased to hear that we could help you find the perfect holiday and provide you with excellent service every step of the way. We hope you have an amazing trip!

Kind Regards
Katie
Assistant Manger

Rated 5 out of 5 stars

Zuzana was very good explained…

Zuzana was very good explained everything very well

25 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kind Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Great first class service and personal attention…

Great service and personal attention from Jackie

22 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kind Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

polite and helpful.

Suzanne was very polite and helpful.

24 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kind Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Always good to pop in for a chat

Always good to pop in for a chat. Janet managed to get us a cruise to suit. As always great service...

23 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Our holidays

As per usual, service was first class.
Making changes was no problem to them, all booked within 15 minutes.
Out go to for all our holidays.

16 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your wonderful review! We are delighted to hear that you consistently receive first-class service and that making changes is always easy. We appreciate you choosing us for all your holidays!

Kind Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service

23 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kind Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Wonderful experience

Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and patience. Our booking took time to complete, but we left the Agency absoloutly satisfied with the booking. Theres nothing to do but wait for the date! Great job.

22 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for your wonderful feedback! We are so pleased to hear that we could assist with your complex holiday requirements and that you left completely satisfied with your booking. We look forward to you enjoying your trip!

Kind Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Excellent service once again

Excellent service once again. Very positive experience with Janet able to match my requirements quickly using her expert knowledge

21 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie xx
Branch Manager

Rated 5 out of 5 stars

Katie was very informative

Katie was very informative, pleasant and patient explaining the various options on a cruise.

14 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

We're so glad to hear our team provided such a helpful and pleasant experience. Thank you for your kind words!

Kind Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Both Jenna and Laura were excellent

Both Jenna and Laura were excellent, understanding, helpful and knowledgeable.

13 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

I would definitely recommend a visit to…

I would definitely recommend a visit to Hays Travel in Perth. As soon as you walk in you are welcomed by lovely smiling staff who are all willing to assist. I have booked all my holidays with them for years now and the service I receive is always exceptional. From the time I book until the day I depart they always ensure I have all the documentation I require by printing everything off for me. They are always happy to check me in also. I can only thank Jackie for all the hard work she does in finding us our ideal holiday. A big thank you to all the staff.

20 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently have such a positive experience with us and that we can assist with your holiday plans. We truly appreciate your kind words.

Kind Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Hi l found them very helpful and…

Hi l found them very helpful and nothing was a bother and took time with you.

1 August 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.

Kindest Regards
Jackie
Branch Manager

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