Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to Morpeth office on Saturday with no idea what cruise we wanted. After discussing options with Natalie she found a great cruise to Norway where we have not been before. The timing of the cruise... See more
Company replied
I never book my holidays with anyone else. The girls at Hays Travel Morpeth are all so lovely and super helpful. Each holiday I've had, has been perfect from start to finish, and they go above and... See more
Company replied
Morpeth Hays travel are the best 👌 Excellent customer service in every way 👏 I think the girl is called Robyn ! Always Excellent attention to her bookings for me .
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Market Place, NE61 1HG, Morpeth, United Kingdom
- 01670 897461
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Morpeth Hays travel are the best 👌
Morpeth Hays travel are the best 👌
Excellent customer service in every way 👏
I think the girl is called Robyn ! Always Excellent attention to her bookings for me .
19 July 2026
Reply from Hays Travel - Morpeth
Hey Karen :)
Aw thank you for your lovely review as always.
I hope the holiday comes quickly & i will see you soon x - Robyn H
Stress free booking
Went to Morpeth office on Saturday with no idea what cruise we wanted. After discussing options with Natalie she found a great cruise to Norway where we have not been before. The timing of the cruise (October) was just what we wanted. Natalie did a great job booking the cruise for us with P&O. Stress fre visit and a great result, thank you.
19 July 2026
Reply from Hays Travel - Morpeth
Thank you for your lovely review for Natalie! We really appreciate your kind words and hope you have an amazing time in the Fjords.
- Rachael :)
Reply from Hays Travel - Morpeth
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such friendly and efficient service, and that we could match the online price for you.
Kind Regards
Hays Travel Morpeth
10/10
I never book my holidays with anyone else. The girls at Hays Travel Morpeth are all so lovely and super helpful.
Each holiday I've had, has been perfect from start to finish, and they go above and beyond to help.
10/10!
18 July 2026
Reply from Hays Travel - Morpeth
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently have perfect holidays with us and that our team goes above and beyond to help. We truly appreciate your loyalty and kind words. New York will be amazing :)
Kind Regards
Heidi
Reply from Hays Travel - Morpeth
Thanks so much for this review, it was my pleasure booking your holiday to Rhodes.
Thanks Robyn G :)
Went to a Wendy Wu pop in at Hays…
Went to a Wendy Wu pop in at Hays Travel. All the staff were fantastic, very attentive and friendly.
Wendy Wu rep was very helpful as was the staff member from Hays. Walked out with a holiday of a life time, just what I needed. Thank you
16 July 2026
Reply from Hays Travel - Morpeth
Thank you so much for the amazing review, it was my pleasure arranging such a fantastic holiday of a lifetime for you.
Thanks Robyn G
Robyn is amazing wouldn’t go anywhere…
Robyn is amazing wouldn’t go anywhere else for our holiday needs
15 July 2026
Reply from Hays Travel - Morpeth
Thank you so much for the lovely review! I hope you all have an amazing family holiday!
Robyn G :)
No hard sell.
Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She then went on to price airport parking, again finding an excellent deal. Nothing seemed too much trouble and our visit was hassle free.
Well done Vicky, no doubt we'll be seeing you again.
14 July 2026
Reply from Hays Travel - Morpeth
Thank you for your wonderful feedback! I am so pleased to hear that your visit was hassle-free and that you received such excellent service from us. We look forward to assisting you again in the future.
Kind Regards , Vicky
Reply from Hays Travel - Morpeth
Thanks so much Julia have the best time in Japan :) Thanks Vicky
Always helpful and knowledgeable…
Always helpful and knowledgeable service - a pleasure to visit and book
12 July 2026
Reply from Hays Travel - Morpeth
James Floyd,
Thank you for your wonderful review! We are so pleased to hear that you find our service helpful and knowledgeable. It's always a pleasure to assist you.
Reply from Hays Travel - Morpeth
Thanks you so much it was my pleasure helping you.
Thanks
Vicky
Our booking experience
The lady who booked our holiday was very helpful easy to talk to answerd our questions we had would book with hays travel again thank you
12 July 2026
Reply from Hays Travel - Morpeth
Gwen Maddison,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and found our team helpful and easy to talk to. We truly appreciate your kind words and look forward to assisting you again.
Kind Regards
Joanne
Robyn was a delight to deal with
Robyn was a delight to deal with. Very friendly, helpful and professional.
9 July 2026
Reply from Hays Travel - Morpeth
Thank you so much for you kind comments I am so pleased i could get you a lovely holiday to Tenerife.
Thanks Robyn
Excellent helpful knowledgeable staff
Excellent helpful knowledgeable staff. Always book our holidays with the Morpeth branch
11 July 2026
Reply from Hays Travel - Morpeth
Thank you Violet, we love to see you in store :) Have a fab time in Gran Canaria
Team Morpeth
The card in the window caught our eye
The card in the window caught our eye. We went in and didn't have to wait to speak to someone. The price had actually cone down and we were booken in about 15 mins.
Staff very friendly and helpful.
10 July 2026
Reply from Hays Travel - Morpeth
Thank you for your wonderful review! We're so pleased to hear that our team was friendly and helpful, and that we could get your booking sorted quickly for you.
Kind Regards
Rachael :)
Excellent service
Got a good reception when entering the Morpeth shop. Went out of their way to assist me in finding the perfect holiday.
8 July 2026
Reply from Hays Travel - Morpeth
Hi Susan :)
Thank you so much for your lovely review!
I hope you have a great time in Skiathos - Heidi :)
My son and I weren't the easiest…
My son and I weren't the easiest customers but we had the most patient and helpful agent( unfortunately I didn't get her name) she really couldn't have been understanding. Thank you 👍👍
6 July 2026
Reply from Hays Travel - Morpeth
Thank you so much for the positive feedback It was my pleasure arranging your trip to Majorca, have the best time .
Thanks
Joanne
Reply from Hays Travel - Morpeth
Thank you for your fantastic feedback! We are so pleased to hear that you had such a positive experience with our team and the booking process.
Kind Regards
Vicky
Helpful friendly staff
Helpful friendly staff. Also very knowledgeable about different resorts and if did not know would ask colleagues who had been to resort.
3 July 2026
Reply from Hays Travel - Morpeth
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and knowledgeable in assisting you.
Kind Regards
Hays Travel
Five star service.
Five star service.
As always, Vicky, Robyn and the team couldn't be more patient and helpful. A pleasure to do business with them and have a crack at the same time.
Thank you all.
30 June 2026
Reply from Hays Travel - Morpeth
Thanks so much guys such a lovely review, It is always our pleasure booking your fab adventures.I cant wait for you to try the cruise and what a fab destination ,Japan wow it will be amazing.
Thanks
Vicky
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.