Hays Travel - Marple Reviews 

829
TrustScore 5 out of 5

5.0

2B Market Street, SK6 7AD Marple, GB


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Rated 5 out of 5 stars

We were booking a family holiday for 13 people, adults and children and some travelling on different dates so it was quite complicated but Tracy expertly guided us through the whole thing. Nothing was... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Gill, who explored a number of options for us delivering the best and most cost effective choice. Always a pleasure to deal with, patient and nothing is too much trouble.

Company replied

Rated 5 out of 5 stars

I have booked holidays with hays 3 times and just got back from my recent holiday to Rhodes the hotel was fantastic staff and food we decided to book the same hotel again for next year. Spoke to Tracy... See more

Company replied

Rated 5 out of 5 stars

Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs. He printed out our choice and gave us information... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2B Market Street, SK6 7AD, Marple, United Kingdom

  • 01615328991

5.0

Excellent

TrustScore 5 out of 5

829 reviews

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5.0

All reviews

(829)

117,046 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, very helpful

29 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your brilliant review it was a pleasure booking your holiday

Pauline

Rated 5 out of 5 stars

Very helpful and friendly.

Very helpful and friendly.
Found us the holiday we wanted and saved us a large amount of money through her recommendations.

3 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

Happy days.

Polite staff and knowledgable on destinations.

4 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Mr Pooley it was a pleasure meeting you and your wife thank you for trusting me with your holiday plans.
Pauline

Rated 5 out of 5 stars

Excellent service from Gill

Excellent service from Gill, who explored a number of options for us delivering the best and most cost effective choice. Always a pleasure to deal with, patient and nothing is too much trouble.

2 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Good Afternoon KDG, thankyou for booking your holiday with me at Hays travel Marple. It is always a pleasure to see you both and plan your next adventure Kind regards Gill

Rated 5 out of 5 stars

Well I’ve been going in the Marple…

Well I’ve been going in the Marple branch for years and Jill is amazing Jill give 100% customer service I would not go anywhere else fabulous customer service

2 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

It is always a please to book your holiday. Thankyou for coming into see me in Hays Travel Marple Best regards Gill

Rated 5 out of 5 stars

Friendly staff and helpful

Friendly staff and helpful

2 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thankyou for coming into see me in Hays Travel Marple to book your next holiday
Best regards Gill

Rated 5 out of 5 stars

A Big Thank You to Gill at Hays Travel…

A Big Thank You to Gill at Hays Travel in Marple.She was very helpful and booked my next holiday with her.I am always happy to go to Hays Travel to book my holiday.

1 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

It is always a pleasure to book your holiday. Thankyou for coming into see me in Hays Travel Marple
Best regards Gill

Rated 5 out of 5 stars

Very welcoming

Very welcoming
And helpful

24 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with us at Hays Travel Marple :)

Rated 5 out of 5 stars

Tracey in Marple branch extremely…

Tracey in Marple branch extremely knowledgeable and helpful

17 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Sue,

Thank you for your wonderful review! We are so pleased to hear that you found our team member to be so knowledgeable and helpful.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

Pauline was fantastic listened to what…

Pauline was fantastic listened to what we wanted and was really knowledgeable giving us lots of information and a great experience.

26 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your kind words I really appreciate this,It was a pleasure servicing your booking. Here's to many more.

Pauline

Rated 5 out of 5 stars

Staff very helpful especially pauline…

Staff very helpful especially pauline and jonathan. Booked 3 holiday's with hays and the staff make the booking process and paperwork easy. Over all a great service.

18 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your fantastic review.
So pleased you are happy with our service.

Pauline and Jonathon

Rated 5 out of 5 stars

As usual a friendly professional &…

As usual a friendly professional & efficient service Thank you Pauline for all your assistance in arranging this holiday which has booked at short notice you found exactly what we required

23 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Lyn,

Thank you for your wonderful feedback! We are so pleased to hear that we could assist you in arranging your holiday, especially at such short notice. We're delighted we found exactly what you were looking for.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars
Hays Travel - Marple logo

Reply from Hays Travel - Marple

LYNN BAILEY,

Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us. We always strive to be helpful.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

We were booking a family holiday for 13…

We were booking a family holiday for 13 people, adults and children and some travelling on different dates so it was quite complicated but Tracy expertly guided us through the whole thing. Nothing was too much trouble, response times and updates were excellent and she was a pleasure to speak with. We would definitely use Hays / Tracy for future holidays.

17 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Alexis,

Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague provided such thorough and helpful service, expertly guiding you through the complexities of booking your family holiday. We appreciate your kind words and look forward to assisting you with future holidays!

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

No waiting to see an agent

No waiting to see an agent in the shop. Helpful agent. I was already on the system so very quick and easy to renew my annual travel insurance. Also nice to see that there was a raffle for a local charity.

18 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

JennyShep,

Thank you so much for your wonderful review! We are delighted to hear that your experience was quick and easy, and that our team member was helpful. We also appreciate your kind words about our charity raffle.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

Pauline was extremely helpful and…

Pauline was extremely helpful and persevered with finding us a holiday that ticked all the boxes when I was starting to give up hope. She was super helpful and friendly.

9 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you Claire for your brilliant review.It was quite a challenge but we got there in the end. Customer satisfaction is my main aim and I look forward to many more enquiries.

Kind Regards
Pauline

Rated 5 out of 5 stars

Very personable and a good customer…

Very personable and a good customer experience

14 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Veronica Eyre,

Thank you so much for your wonderful feedback! We are delighted to hear you had such a positive customer experience with us.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

Holidays with hays…

Hays travel in marple is a lovely place to book a holiday it's a friendly shop this is our 3rd holiday this year and we allways book it with Jonathan he's such a lovely person and is very helpfull and chatty feel like we have known him for years looking forward to booking our next holiday thankyou Jonathan 😀

14 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your kind feedback and for booking with me once again.

See you both soon,
Jonathon.

Rated 5 out of 5 stars

I have booked holidays with hays 3…

I have booked holidays with hays 3 times and just got back from my recent holiday to Rhodes the hotel was fantastic staff and food we decided to book the same hotel again for next year. Spoke to Tracy at your Marple branch she was lovely and efficient so I now look forward to my next holiday.

11 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

MISS POWNER,

Thank you for your wonderful review! We are so pleased to hear you had such a fantastic holiday and loved your hotel so much that you've rebooked for next year. We appreciate your kind words about our colleague's service.

Kind Regards
Hays Travel Marple

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