Hays Travel - Lowestoft Reviews 

1,094
TrustScore 5 out of 5

4.9

111 London Road, NR32 1LX Lowestoft, GB


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Rated 5 out of 5 stars

For the last few years I have booked with Hays Lowestoft. I can only speak about my experiences at Lowestoft, but when I booked yesterday they were, as always ,first class. Saw Claire this time,... See more

Company replied

Rated 5 out of 5 stars

Been a few days since I booked my holiday but once again Hays travel excelled themselves Rachael was lovely and friendly took the time to listen to what I wanted didn’t feel rushed at all, and manage... See more

Company replied

Rated 5 out of 5 stars

The person who served us Paula was very friendly, professional and customer focused all questions concerning our trip were answered in great detail nothing was to much trouble. She went out of her way... See more

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Rated 5 out of 5 stars

As usual the lovely staff at Hays looked after us. Saw Michelle this time who booked our holiday with efficiency and professionalism. Every time we go to Hays we feel part of the family, we never hav... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 111 London Road, NR32 1LX, Lowestoft, United Kingdom

  • 01502558115

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,094)

124,980 reviews in the last 12 months

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Rated 5 out of 5 stars

Very patient as couldn't make our minds…

Very patient as couldn't make our minds . Very helpful and answered all questions. Will definitely book with you again . Thanks so much

24 July 2026
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Reply from Hays Travel - Lowestoft

Thank you for your review, so glad I could help get you booked! :)

Rated 5 out of 5 stars

100% service, give them a try …

For the last few years I have booked with Hays Lowestoft.
I can only speak about my experiences at Lowestoft, but when I booked yesterday they were, as always ,first class.
Saw Claire this time, she was knowledgeable, efficient and very friendly what more can you want, a real credit to the business. They came in very close to the Internet price and took out the stress of booking on line, with the added knowledge that you have someone to speak to if the need arises. Michelle and the other staff are all also very good. I will aways use them if possible and would not hesitate in recommending them. Give then a try I'm sure you will not be disappointed

24 July 2026
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Reply from Hays Travel - Lowestoft

Thankyou so much, we really appreciate your lovely comments about us :-) So pleased we could help book your holiday

Rated 5 out of 5 stars

I spoke with Lauren at the Lowestoft…

I spoke with Lauren at the Lowestoft Branch. She was lovely, very helpful, and allowed me to take my time, I wasn't rushed into making decisions. She explained options and choices.

13 July 2026
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Reply from Hays Travel - Lowestoft

Thank you for your lovely review, so glad I could help get your holiday booked!

Rated 5 out of 5 stars

I recently booked 2 holidays in store…

I recently booked 2 holidays in store with Michelle and Lauren and service as always was spot on. Always so smiley and happy and nothing is too much trouble for then to sort.

17 July 2026
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Reply from Hays Travel - Lowestoft

Always lovely to see you :-) so pleased we could book your lovely holidays

Rated 5 out of 5 stars

Extremely pleasant service

Extremely pleasant service. Quick and efficient with good knowledge of the holiday on offer.

16 July 2026
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Reply from Hays Travel - Lowestoft

So pleased I could help you :-)

Rated 5 out of 5 stars

Great experience

Laura was very helpful and knowledgeable, every question answered throughly.

16 July 2026
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Reply from Hays Travel - Lowestoft

Thanks so much, really pleased I could help :-)

Rated 5 out of 5 stars

Jack was very helpful

Jack was very helpful when booking our city break. Keeping us informed along the way. Very patient when I could not get my email to work also. Always 5 star service.

8 July 2026
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Reply from Hays Travel - Lowestoft

Was lovely to book that perfect city break for you. Can not wait to see the photos :-)

Rated 5 out of 5 stars

Lauren put us at ease from the word go…

Lauren put us at ease from the word go very helpfull and efficient 10/10 should get a rise ??MR RIGGALL

14 July 2026
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Reply from Hays Travel - Lowestoft

Hahah I'd love a pay rise :-) thankyou so much for your lovely comments, so pleased I could book your holiday

Rated 5 out of 5 stars

Hays travel agents

Been a few days since I booked my holiday but once again Hays travel excelled themselves Rachael was lovely and friendly took the time to listen to what I wanted didn’t feel rushed at all, and managed to find me the perfect hotel to meet our needs. They printed out all our information including our e-tickets so less for us to do. All the staff are so accommodating, and you can see they genuinely enjoy what they do.
Another holiday booked 😊

4 July 2026
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Reply from Hays Travel - Lowestoft

I'm so pleased I could help you :-) Thankyou so much for your lovely comments

Rated 5 out of 5 stars

Brilliant service as usual.

Claire at the Lowestoft branch is our go to holiday advisor who always has endless patience. A true professional who goes the extra mile to finally find us the perfect match
( not an easy job)
Thank you so much you are a star. x

10 July 2026
Hays Travel - Lowestoft logo

Reply from Hays Travel - Lowestoft

Oh thankyou so much, I really appreciate your kind feedback :-)

Rated 5 out of 5 stars

Jack (lowestoft) was very helpful

Jack (lowestoft) was very helpful.
Sort out our holiday very quickly.
And we found a good priced getaway
David

8 July 2026
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Reply from Hays Travel - Lowestoft

really pleased I could help you find a holiday :-)

Rated 5 out of 5 stars

We originally wanted to do a river…

We originally wanted to do a river cruise using Stansted airport. Paula looked at lots of river cruises for us but none were going from Stansted. Paula then helped us to find a great holiday in Menorca. An adults only TUI Blue hotel. It looks amazing and we can’t wait to go. Paula is a brilliant travel agent and always tries her hardest to find us a good holiday. We find all the agents at Hays really friendly and helpful.

2 July 2026
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Reply from Hays Travel - Lowestoft

Thankyou for your lovely comments, so pleased I could help you :-)

Rated 5 out of 5 stars

Michelle was very responsive to cruise…

Michelle was very responsive to cruise query and did all the legwork to find suitable cabins and booked everything quickly . Recommend

8 July 2026
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Reply from Hays Travel - Lowestoft

I'm glad I could find that perfect cruise for you all :-)

Rated 5 out of 5 stars

The staff was great

The staff was great

7 July 2026
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Reply from Hays Travel - Lowestoft

Thank you - I am glad we could find that perfect holiday for you

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